How to Fix AirPods Pro Not Working

Got your new AirPods Pro but find that for some reason it’s not working?
Airpods Pro Not Working

Got your new AirPods Pro but find that for some reason it’s not working?

Then you’ve come to the right place.

Whether your AirPods Pro is only playing in one ear, sounds muffled or volume is too low, or that the noise cancellation is not really working… whatever reason it may be, these 7 solutions in this guide below can surely help you and get your AirPods Pro up and working again.

Let’s jump right in.


How to Fix AirPods Pro Not Working: 9 Ways


1. Resetting Your AirPods Pro.

The first thing you should do if you ever find your AirPods Pro is not working is to reset them.

Resetting your AirPods Pro is similar to how you would reset the regular AirPods.

Here are the steps:

  1. If you’re wearing your AirPods Pro then you will need to put them into their case (as shown below). Then close the lid, wait for 30 seconds, and then reopen the lid. Don’t take them out just yet because you’ll need them in there for the next step.

Airpods Pro Not Working



If your AirPods Pro are not syncing with your iPhone, iPad or iPod Touch, then please skip ahead to Step 4 to reset them.


  1. Now grab your iPhone, iPad or your iPod Touch, open up the Settings app and then tap on Bluetooth.
  2. Inside the Bluetooth page, tap on the (i) icon next to your AirPods Pro and then tap to Forget This Device and Confirm.

Airpods Pro Not Working


  1. Now what you’ll need to do now, with your AirPods Pro case lid open, is to press and hold down on the circular button (Setup button) at the back of the case for about 15 seconds until you see the status light flashes amber. If you do not see the amber light flashes, then keep holding down on the button until it does so.

Airpods Pro Not Working


  1. Lastly, with your AirPods Pro case lid open, place your AirPods Pro case close to your iPhone, iPad or iPod Touch and then follow the on-screen instructions to reconnect your AirPods Pro.

Airpods Pro Not Working


Annnd that’s how you reset your AirPods Pro the right way. Once you’ve reset your AirPods Pro try once again to test then and see if they work and the issue has been fixed.



2. Updating AirPods Pro.

Well just to be clear: you can’t straight up update your AirPods Pro directly. You will have to do it via your iPhone, iPad or iPod Touch in order to have the update to the firmware take effect.

Apple has released a couple of fixes and tweaks lately based on their changelogs regarding fixes for both the regular AirPods as well as the new AirPods Pods.

Considering the AirPods Pro are new to the lineup, Apple will surely release software patches that will further enhance their performance over the coming weeks and months.

So be sure to look out for the update. If you’re unsure of updating your AirPods the right way on your iPhone, iPad or iPod Touch, then here’s how you do it:

  1. Jump into your Settings app and then tap General.
  2. Next, tap on Software Update.
  3. If there are any updates waiting to be downloaded and installed then you can see them right here. Once an update appears, simply tap on the Download and then the Install buttons to begin the updating process.

Airpods Pro Not Working


Your device will restart on the process, so make sure to not do anything whilst it’s updating as it will corrupt your device and erase all of your data midway if you do something fishy.



3. Get to Know the Difference Between Active Noise Cancellation and Transparency.

The breakdown given by Apple about what goes into the new noise cancellation on the AirPods Pro was this:

Active Noise Cancellation on AirPods Pro uses two microphones combined with advanced software to continuously adapt to each individual ear and headphone fit. This removes background noise to provide a uniquely customized, superior noise-canceling experience that allows a user to focus on what they’re listening to — whether it’s a favorite song or a phone conversation.

The first microphone is outward-facing and detects external sound to analyze environmental noise. AirPods Pro then create an equivalent anti-noise that cancels out background noise before it reaches the listener’s ear. A second inward-facing microphone listens toward the ear, and AirPods Pro cancel remaining noise detected by the microphone. Noise cancellation continuously adapts the sound signal 200 times per second.

— Apple

The opposite of Active Noise Cancellation is called the Transparency mode which does not block out all noise from the world. Transparency lets in sounds that are sound you and it is helpful if you’re intending to keep tabs on what’s going on around you:

Transparency mode provides users with the option to simultaneously listen to music while still hearing the environment around them, whether that’s to hear traffic while out for a run or an important train announcement during the morning commute. Using the pressure-equalizing vent system and advanced software that leaves just the right amount of noise cancellation active, Transparency mode ensures that a user’s own voice sounds natural while audio continues to play perfectly.

— Apple

Understanding these two modes are important because the distinction between them can be confusing at first as well as they both have their individual settings.

To see if you’ve selected the right mode: Active Noise Cancellation or Transparency, there are a couple of ways but we will show the simplest way —



You will need to be running iOS 13.2 on your iPhone, iPad or iPod Touch to proceed on with the methods below.


  1. Jump onto your iPhone and then swipe up from your top-right hand corner to bring up your Control Center. If you’re on an iPhone with a Home button, simply swipe up from the bottom of your display.
  2. Now in your Control Center, long-press (by holding down) on your Volume slider (as shown below). You will find that the Active Noise Cancellation options are present here (again you’ll need to be in iOS 13.2 or above to see this). Tap on Noise Cancellation on the left to enable noise cancellation for your AirPods Pro. If you want the Transparency mode, then simply just choose the Transparency. If you want it to turn off.

Done ✅. Active Noise Cancellation should be working for you for your AirPods Pro by following the above steps.



You can also do this via your device’s Settings app as well: Settings > Bluetooth > (i) icon next to your AirPods Pro > Noise Control > Choose Active Noise Cancellation, Transparency or Off.


Airpods Pro Not Working


There’s a Shortcut!

Thanks to Frederico Vitcci for spotting this little shortcut.


If you’re comfortable with using Apple’s Shortcuts app and integrations then you can add the new shortcut that allows you to set the Noise Control Mode for your AirPods Pro — Active Noise Cancellation, Transparency or Off all from without opening you your Control Center!

Here’s how you add the Noise Control Mode shortcut:

  1. Simply jump into your Shortcuts app (if you haven’t installed the app, then you can install it from here).
  2. Next tap on the + icon located at the top-right hand corner of your screen.
  3. Then, simply search for “AirPods” or “Noise Control”. It should appear as shown below.

Set Noise Control Mode Apple Shortcut


  1. Next, tap on Set Noise Control Mode.
  2. Then from the main page, tap on the Route button and then choose your AirPods Pro from the list.
  3. Lastly, tap on Noise Control Mode. You can simply bring up your Widgets section on your device by swiping from the left-hand side of your screen to bring up the shortcut anytime to toggle the Noise Control Mode shortcut to active or deactivate Noise Cancellation for your AirPods Pro.



4. Active Noise Cancellation Not Working on your AirPods Pro? Then Test This.

Whenever your Active Noose Cancellation stops working with your AirPods Pro, you can do a few of the Solutions out of this guide. However, one trick that has found to be pretty useful to fix the issue is to test out noise cancellation by enabling the Noise Cancellation with One AirPod feature.

Here’s how you do it:

  1. Go ahead open up your Settings app on your iPhone, iPad or iPod Touch and then tap on Accessibility.

iOS 13.2 Accessibility Settings


  1. Next, scroll down and under the Physical and Motor section, tap on AirPods.

Airpods Pro Not Working


  1. Now, under the Noise Control section, tap to enable to the Noise Cancellation with One AirPod setting and then proceed to test if the Active Noise Cancellation works with just one of your AirPods. Disable the setting once again and the test the Noise cancellation once again with both of your AirPods.

Airpods Pro Not Working


This works as a kind of like a reset option for the noise cancellation feature on your AirPods Pro.



5. AirPods Pro Press Too Slow or Too Long? Then Try This.

One of the main issues that users are having with their AirPods Pro is that the gestures for the AirPods Pro seem unresponsive, slow and taking too long to understand.

In such a case, the best way to fix this issue and calibrate your AirPods Pro is to the following steps:

  1. Go ahead open up your Settings app on your iPhone, iPad or iPod Touch and then tap on Accessibility.

Airpods Pro Not Working


  1. Next, scroll down and under the Physical and Motor section, tap on AirPods.

Airpods Pro Not Working


  1. Now the options we want to focus on here are: Press Speed and Hold Duration.

Airpods Pro Not Working


The Press Speed settings handle and adjust the speed of the presses (two or three) that you can do on the stem of your AirPod. The options under here are Default, Slow and Slowest. Hence if you’re finding the presses are to be too slow try the Default or if the presses are too fast or unresponsive try the Slow or Slowest options for maximum receptivity.

The Hold Duration settings handle and adjust the duration needed to squeezing of the stem of your AirPods to invoke different actions. Hence if you’re finding the squeeze feature is calling unresponsive or is calling the wrong option, then try the Short or Shorter options for a change.



6. This Little Trick Helps Whenever Your AirPods Pro Is Only Playing in One Ear or No Sound Is Coming Out.

One of the most popular methods amongst our readers here at Saint as well as the often touted go-to solution for most AirPod related problems is the: suck-it method. No joke. Thanks also go out to Marie-Claude Leblanc for pointing out this trick in the Apple Support Communities thread on a similar topic.

If you ever find that the sound on the AirPods Pro is too low or sound muffled, or if you feel the sound is being blocked by something then this method will work wonders.

Basically all you have to do is just suck on the AirPods the right way and then proceed to gently blow it to remove the debris that may be caught in the device.

Here’s a greatly explained video by on how to do this technique:

Try it and it will surely save you the trip and the costs of going to your nearest Apple store to fix it.



7. Cleaning Your AirPods Pro.

Cleaning your AirPods Pro should be an essential routine every few weeks to ensure that no debris is stuck between them.

Yes, arguably the AirPods Pro is water resistance with its IPX4 but the truth is it is STILL bad at keeping dust away.

One great way to clean your AirPods Pro is to use the specially crafted AirPods buds to clean the speaker grills as well as crevices.


One AirPod Is Louder Than the Other


Once you use the buds, you can then use a microfiber cloth that is designed to clean devices to wipe up away the dust and debris. Alternatively, if you do not have these specially crafted AirPods buds, you can also use a soft toothbrush and gently brush the speaker grills. Again grab a clean microfiber cloth and wipe it every time you brush it.

One great microfiber cloth that is available is the AmazonBasics Blue and Yellow Microfiber Cleaning Cloth, 24-Pack.


Microfiber Cloth



You may try to lightly damp the cloth or the cotton swab with water or alcohol and then proceed to wipe it. Just make sure that you do not overly use water or alcohol on it. The speakers are delicate and having any excessive form of liquid near that end is just going to make things worse.


On the side note, using any other form of cleaning methods such as tissue paper, a safety pin, or a bath towel or a vacuum cleaner is only going to bring demise.



8. Adjust the Stereo Settings.

There’s a little setting in your iPhones, Macs, or even your Windows PCs that moves sound all the way to the left or to the right. 

This setting was added to help hearing-impaired users. So if you find that your AirPods Pro is only playing in one ear or even if you find that one AirPod is louder than the other then that could very well be this setting has been turned on by mistake. 

Let’s get to it.

If you’re on an iPhone.

  1. Jump into your Settings app and then tap General. Then tap on Accessibility.
  2. Now scroll all the way down to the Hearing section. Do you see a slider with the letters ‘L’ and ‘R’ at either side of it? That is to adjust the sound so that more of the sound can be heard one hear than the other. Make sure that the slider is in the center.

Airpods Pro Not Working


  1. Another option that you need to check to turn off is on the very same page, above the slider, you should see a setting called Mono Audio. Make sure that you have Mono Audio switched off.



If you’re on a Mac.

  1. Go ahead jump into your System Preferences, click Sound and then click Output.
  2. Now select your AirPods from the Sound Output menu.
  3. Next, make sure the slider is right in the middle between “Left” and “Right”.
  4. Finally, jump back to your System Preferences and then click Accessibility.
  5. Scroll all the way down to Audio and then uncheck the Mono Audio option. 


You can now try testing whether the AirPods Pro are still only playing in one ear.



9. Try Another Pair of Bluetooth Headphones.

One of the biggest issues that have plagued the Apple EarPods all the way up to the new AirPods Pro is having them be stuck in headphones mode.

This can often happen especially if you’re midway we’re listening to Spotify or Apple Music and suddenly the music stops playing. Or if you’re making a call and you don’t hear any sounds anymore.

In such a case, you can do two things: Toggle On and Off Airplane Mode as discussed in our detailed guide on this particular issue or Connect to another pair of Bluetooth earbuds or headphones.



10. Reach Out to Apple.

Went through all of the above but you STILL find that none of them works for you?

Then it’s most likely that your AirPods Pro is faulty, and will require a manual inspection from Apple. In such a case if you just bought them you can request an exchange for a new unit.

Usually, the case with these kinds of issues is they’ll help fix it for you however if this issue is caused by some form of liquid spillage or broken component then you best hope that you’re either covered under AppleCare or fish out the repair fee.

Rest assured, most cases will not warrant a complete fix up with the AirPods Pro and usually it could be an issue from their end. The only way to tell in this case is to have them manually inspect the hardware.

If you feel like not wasting your time going all the way to the shop before talking with someone, then why not try contacting them for assistance. 

Jump onto Apple’s Get Support website, click AirPods and then click Audio Quality and chat with them. 

We hope that the information above has helped fix any issue you were having with your AirPods Pro and hopefully get them back working again.  

Feel free to go through the tips and advice from the many helpful comments posted by others who faced the same issues below. Also, let us know below if you found any better solution and we would update the article with your credit.


If this guide was helpful, please share it. 🙂


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