How to Fix Amazon Prime Error Code 5004

Want to know how you can fix the Amazon Prime error code 5004?

There are tons of movies and TV shows listed on Amazon Prime Video. From popular Hollywood classics to indie films, there is something for everyone on Amazon Prime Video’s server. 

Overall, Amazon Prime Video is a good alternative to other streaming services like Netflix and HBO Max. 

Unfortunately, Prime Video isn’t flawless. If you’re a regular user, you have probably encountered an error at some point. 

One of the most common issues on Amazon Prime Video is the error code 5004. This occurs when streaming on a web browser and prevents you from playing any type of content on the platform. 

Usually, this issue is caused by improper configurations and server downtimes. However, it can also be due to corrupted data and slow network connections. 

To help out, we’ve decided to make a guide for fixing the Amazon Prime error code 5004 on your browser. 

Let’s dive right in!

1. Check Amazon Prime Servers. 

When you encounter issues on Amazon Prime, the first thing we always suggest is to check the platform’s servers. Since Amazon Prime Video is an online service, it relies on its servers to deliver content and services. 

You can use third-party apps like Downdetector to view the current status of Amazon Prime Video. 

Amazon Prime error code 5004

If there are ongoing issues on the server, the best thing to do is wait since server-related problems can’t be addressed on your end. On the other hand, you can proceed to the next solution below if Amazon Prime’s servers are online. 

2. Restart Your Device. 

Before changing your system configurations, we recommend restarting your device first to ensure that the issue is not caused by temporary bugs or errors. This should allow your system to reload its resources and refresh your cache. 


  1. On your keyboard, press the Windows key to open the Start Menu.
  2. After that, access the Power Options tab. 
  3. Finally, click on Restart to reboot your system. 
Restart Windows


  1. Access the Apple Menu on your Mac.
  2. Next, select the Restart option in the drop-down menu. 
  3. Lastly, click Restart to confirm your action. 
Restart Mac

Once done, go back to Amazon Prime Video to check if the problem is solved. 

3. Check Your Network Connection. 

When streaming content online, you’ll need stable internet to avoid disconnections and constant buffers. If you encounter an error code on Amazon Prime while streaming, it might indicate an issue with your network. 

To confirm this, perform a test using to measure your network’s current upload and download speed. 

Speed Test

If the result indicates an issue with your connection, reboot your modem or router to re-establish the link with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Restart Router

Once done, re-run the test to check if the problem is solved. If the issue persists, contact your service provider and ask them to fix your connection. 

4. Clear Your Browsing Data. 

Browsers store temporary data on your computer, which are called caches and cookies. These data are used to load websites faster and improve the overall performance of your system and browser. 

Unfortunately, caches and cookies accumulate over time and could become corrupted. When this happens, expect problems to occur on your browser and the websites you visit. 

Here’s how you can clear your browsing data: 

  1. First, open your preferred web browser. 
  2. After that, click on More Options and choose Settings
  3. Inside your browser’s Settings, scroll down to Privacy & Security and click on Clear Browsing Data
  4. Change the Time Range to All Time and include caches and cookies. 
  5. Lastly, hit the Clear Data button to start. 
Clear Data

Once done, re-login to your Amazon Prime Video account and check if the problem is solved. 

5. Disable Your Browser Extensions. 

Extensions or add-ons are third-party applications installed directly on your web browser. They provide additional features to your browser and the websites you visit. Sadly, not all of them are compatible with every website. 

If you encounter the Amazon Prime error code 5004, it might be due to third-party browser extensions that interfere with the service. 

To fix this, see the guide below to disable your extensions: 

  1. On your web browser, click on More Options and access the Settings
  2. After that, click on the Extensions tab from the side menu. 
  3. Finally, disable all your extensions and restart your browser. 
Amazon Prime error code 5004

Go back to Amazon Prime Video afterward and check if the problem is solved. 

6. Turn Off Your VPN. 

Virtual private networks could also be the reason for the error code 5004 on Amazon Prime. VPNs protect your online data by changing your default IP address and filtering your activity through their servers. 

Unfortunately, this process could introduce delays and instability to your network. To avoid problems, turn off your VPN before using Amazon Prime Video. 

On the other hand, you can try switching to PureVPN if you don’t want to disable your VPN while streaming online. Compared to other providers, PureVPN uses high-speed servers to ensure fast and secured internet connections. 

7. Try Another Browser. 

You can also try using a different browser if you keep running into the Amazon Prime error code 5004. The current browser you’re using might be experiencing technical issues or not optimized for Amazon Prime. 

To avoid this issue, we recommend using popular and tested browsers such as Google Chrome and Mozilla Firefox. 

8. Contact Amazon Prime. 

If the issue persists, the best thing to do is let the professionals handle the situation. 

Visit Amazon Prime Video’s Support page and get in touch with their team to report the issue you’ve been experiencing while streaming shows on your web browser. Provide a screenshot of the error, your account details, and other necessary information to speed up the process. 

Amazon Prime error code 5004

That ends our guide for fixing the Amazon Prime Video error code 5004. If you have other concerns, please voice them out in the comment section, and we’ll do our best to help. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

Leave a Reply

Your email address will not be published. Required fields are marked *