How to Fix Amazon Prime Not Working on Google Chrome

Want to know how to fix Amazon Prime not working on Google Chrome?

Google Chrome is one of the most popular browsers you can use on any platform. You can also use it to stream Amazon Prime shows without issues. 

However, there are instances when the platform might not work on Google Chrome. 

Recently, there have been reports from Amazon Prime users who are struggling to stream movies and TV shows when using Google Chrome. Some also encounter black screens while playing movies and shows. 

Based on what we know, there are a handful of reasons why Amazon Prime won’t work on Google Chrome. 

Usually, this issue is caused by server outages or slow network connections. On the other hand, it can be due to corrupted browsing data or outdated versions of Google Chrome. 

In this guide, we’ll show you how to fix Amazon Prime if it’s not working on Google Chrome. 

Let’s dive right in!

1. Check Amazon Prime Servers. 

When you encounter issues on Amazon Prime, the first thing you should do is check its server status. Since Amazon Prime is an online service, it relies on its servers to deliver content and features. 

To check Amazon Prime’s servers, you can use third-party sites like Downdetector to view their status. 

Amazon Prime Status

If the servers are offline, the best thing to do is wait for their team to address the issue. Unfortunately, changes made on your end won’t be able to resolve the problem on Amazon Prime’s servers. 

On the other hand, you can proceed to the next solution below if Amazon Prime’s servers are online. 

2. Restart Your Computer. 

One of the quickest ways to fix most issues on your computer is to restart it. This will allow your system to reload its resources and eliminate temporary bugs and glitches. 

On Windows here’s what you need to do: 

  1. First, open the Start Menu by pressing the Windows key
  2. After that, access the Power Options tab. 
  3. Lastly, click on Restart to reboot your system. 
Amazon Prime not working on Google Chrome

For macOS users, see the guide below to restart your device: 

  1. On your main screen, click on the Apple logo to access the Apple Menu
  2. Next, choose the Restart option. 
  3. Finally, click Restart again in the dialog box to confirm your action. 
Amazon Prime not working on Google Chrome

Once done, try streaming on Amazon Prime again to check if the problem is solved. 

3. Update Google Chrome. 

The current version of Google Chrome you’re using might have an underlying issue that causes Amazon Prime and other sites not to work. To resolve this, update your browser to patch bugs and glitches. 

Here’s what you need to do: 

  1. First, open Google Chrome on your computer. 
  2. After that, click on More Options and choose Settings
  3. On the side drawer, click on About Chrome
  4. Lastly, follow the prompts if there are available updates on Amazon Prime
Amazon Prime not working on Google Chrome

Go back to Amazon Prime’s website afterward and check if the problem is solved.


4. Clear Your Browser Data. 

Browsers store temporary data on your computer, which are called caches and cookies. These data are used by Chrome to speed up loading times of websites and improve the overall performance of your browser. 

However, caches and cookies can accumulate over time and become corrupted. If this happens, expect issues to occur on websites such as Amazon Prime. 

To fix this, follow the guide below to clear your browsing data: 

  1. Launch Google Chrome on your computer. 
  2. Next, click on More Options and access the Settings
  3. Scroll down to Privacy & Security and click on Clear Browsing Data
  4. Change your target Time Range to All Time and include caches and cookies in the process. 
  5. Finally, hit the Clear Data button to start. 
Amazon Prime not working on Google Chrome

Once done, re-login to your Amazon Prime account and check if the problem is solved. 

5. Disable Your Extensions. 

Extensions or add-ons are third-party applications that provide additional features to your browser and the websites you visit. However, these extensions could also cause issues if they are not compatible or optimized for some websites. 

To avoid issues, try turning off your browser extensions before using Amazon Prime Video: 

  1. First, open Google Chrome on your system. 
  2. Now, click on More Options and choose Settings
  3. Click on the Extensions tab in the side menu. 
  4. Lastly, disable all your browser extensions. 

Restart Google Chrome afterward and check if you can use Amazon Prime. 

6. Check Your Network Connection. 

A slow or unstable internet connection could also be the reason Amazon Prime is not working on Google Chrome. When streaming online, you’ll need stable internet to avoid buffers and playback issues. 

To confirm this, perform a test using to measure your network’s upload and download bandwidth. 

Speed Test

If the result indicates an issue with your network, restart your modem or router to re-establish the link with your ISP’s servers. Unplug your router’s power cable from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Restart Router

Re-run the test afterward to check if the problem is solved. If not, contact your service provider and ask them to fix your connection. 

7. Turn Off VPN. 

If you can’t access Amazon Prime using Google Chrome, it might be due to a VPN. While VPNs help protect your network and data from hackers, they can also cause problems to your connection. 

To avoid problems, we recommend turning off your VPN before accessing Amazon Prime on your browser. 


On the other hand, you can try switching to PureVPN if you don’t want to go online without protection. Unlike other VPNs, it uses high-speed servers to ensure fast and reliable internet connection. 

PureVPN also works well with other streaming applications like HBO Max, Netflix, and Amazon Prime. 

8. Contact Amazon Prime. 

At this point, the last thing you can do is let the professionals handle the situation. 

Go to Amazon Prime’s Support page and get in touch with their team to ask for assistance regarding the problem you are experiencing on their platform. When reporting an issue, be sure to provide your account details and your operating system. 

Amazon Prime not working on Google Chrome

That ends our guide for fixing Amazon Prime if it’s not working on Google Chrome. If you have questions, please drop a comment below, and we’ll do our best to help. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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