Can’t seem to watch a movie on your Apple TV because it keeps asking for your password, Apple ID, or authentication code?
Several users have reported experiencing the same authentication message that requires a code from your trusted Apple device. It turns out that this issue is because of the two-step verification security feature of Apple and has been bugging people on their Apple TVs to input a code that gets automatically sent to their trusted device.
However, because of the strict process, some users were not able to do it successfully. A few users, like us, have also even encountered that the verification message persists even after correctly inputting the passcode for the Apple ID.
After much trial and research, the solutions below are the methods that we’ve found to be most helpful, and we will go over through each of the methods step-by-step so you can follow along too. 🙂
Without further ado, let’s get started!
TABLE OF CONTENTS
- Log Out of the Apple ID
- Sign-Out and Sign-In Again
- Disable Two-Factor Authentication Process
- Redo the Two-Factor Authentication Process Correctly
- Reset Apple TV to Default Settings
- Contact Apple for Support
How to Fix Apple TV Keeps Asking for Password, Apple ID and Authentication Code: 6 Ways
1. Log Out of the Apple ID.
One of the immediate workarounds to avoid the constant prompts from happening is to log out your Apple ID on your Apple TV. This is an ideal solution if you intend to watch your downloaded files without being interrupted for a while. However, if you don’t want to wish to sign out of your Apple ID account, then you may skip this method and try some of the other alternative solutions shared below.
To log out of your Apple ID on your Apple TV, go into the Apple TV Settings and then click on the Users and Accounts option. After that, choose the iCloud option, then your Apple ID and select the Sign Out option to sign out of your account.
Once you’ve signed out, you will need to sign back in your Apple ID if you ever want to resume using the various Apple TV features. This includes purchasing movies, music, or applications from the store for your Apple TV device.
2. Sign-Out and Sign-In Again.
You may have multiple Apple IDs signed in to your Apple TV, and you tend to forget which one is signed in at the moment. It could also be possible that your friend has a movie you wanted to watch, and you decided to use their account temporarily. If you made any changes to your Apple ID account, then it makes sense that the constant prompts for your Apple ID password needed to be updated on all your devices. Whatever the case is, you should make sure to log out of all the Apple IDs signed in to your Apple ID and then sign back into just the one correct Apple ID that you need.
Here’s how you can do it:
- Go ahead and open the Apple TV Settings on your device and then select the Users and Accounts option.
- Then, select the iCloud option, then your Apple ID on the screen, and select the Sign Out option. Compared to the first method, you will want to make sure every other Apple ID account that is used on your Apple TV is signed out too!
- Next, you need to restart your Apple TV and wait until the device has fully loaded back the operating system.
- Go back to the Apple TV Settings, select the Users and Accounts option, and then iCloud option again.
- Finally, sign back in your Apple ID and the correct password. If you forgot your password, learn more about how to recover it.
Having signed back in your Apple ID account, test your Apple TV once again to see if you’re being prompted for your password, Apple ID, or authentication code.
3. Disable Two-Factor Authentication Process.
The two-factor authentication process is a feature introduced by Apple to protect your account and devices from unauthorized access. However, the issue many users have had to put up with the many messages they’ve been getting asking for their password, Apple ID, or their authentication code for no absolute reason. Hence, by turning off two-factor authentication, you will be able to remove these many requests you’ve been getting but at the cost of the added security for your Apple ID.
You will not be able to turn off two-factor authentication for Apple IDs created in iOS 10.3 or macOS Sierra 10.12.4 and later. If you don’t see the option to turn off two-factor authentication from your Apple ID profile page (steps below), then that means you’re not able to turn two-factor authentication off. In such cases, you’ll have to contact Apple support to request that they disable two-factor authentication, or register a new iCloud ID on the Apple ID website and change the iCloud ID on your device. We provide an alternative method (Method 4) below on what you can do if you’re unable to disable two-factor authentication.
To locate the two-factor authentication disable button, here’s how:
- Go ahead and open the Apple ID login page with the use of your internet browser.
- Then, log in to your account using your Apple ID and password.
- Next, click on the Security option, and then click on the Edit option.
- Now, click on the Turn Off Two-Step Authentication option to disable the feature on your Apple ID and all associated devices.
- Finally, confirm the process and click on Continue on the message prompt that appears on your screen.
After doing this, the verification process on your Apple TV will not be prompted again. If you still see the message, then try to sign out your Apple ID account and sign it back in. You can refer to Method 2 for this process. This is to make sure that the updated settings for your Apple ID account do take effect.
4. Redo the Two-Factor Authentication Process Correctly.
If you are unable to disable two-factor authentication or if you choose to keep it enabled, then you can go through the steps below on your Apple TV to properly redo the two-factor authentication process. This ensures that the Apple ID paired with your Apple TV is set up correctly.
Here’s how you can do it directly on your Apple TV:
- First, when seeing the verification screen on your Apple TV, type in your Apple ID and password. Remember, DO NOT click on the Submit button just yet.
- Then, go to your iPhone or iPad and open the Settings page.
- Click on iCloud at the top of the screen and then select the Password and Security option.
- Now, click on the Get Verification Code to obtain the 6-digit code you needed.
- Finally, go back to your Apple TV device and immediately append the 6-digit code at the end of your password. Click the Submit button.
This is the correct process of enabling the two-factor authentication on your Apple TV. By doing this, you won’t be able to see the annoying verification message repeatedly without compromising your security.
5. Reset Apple TV to Default Settings.
If worst comes to worst that none of the above methods do the trick to fix the issue with your Apple TV, then it’s worth considering that there may be some corrupted settings or bugs in your Apple TV system. This usually happens when the Apple TV is prematurely terminated. The most common instance is the loss of power, which ended up to an improper shutdown of the device.
To fix it, you need to restore these settings to a healthy state which can be loaded from the device memory. Here’s how you can do it:
- Go ahead and connect your Apple TV to a reliable internet connection via Wi-Fi.
- Then, select the Settings option from the main menu and then choose System (or General on the previous versions).
- Now, select the Reset option and, if applicable, choose the Reset All Settings option.
- Finally, restart the Apple TV and log back to your Apple ID account.
After completing this reset process, make sure that you test your Apple TV once again to see if you’re being prompted with the annoying verification message. You should be able to find that the issue is fixed at this point.
6. Contact Apple for Support.
Still unable to still get rid of the verification message even after going through all of the above methods? Then we recommend that you bring in your Apple TV device and seek the help of an Apple-certified technician to diagnose if there are any issues. Additionally, to save you the time, you can tell them of the different methods from this post, which you’ve tried to fix the device. Their services are available at your nearest Apple Store.
However, if you don’t have an Apple Store in your area, check the available Apple support in your country. You can opt to set an appointment for repair online so they can take a look at your device. But you will need to send it to them through a carrier so they can configure it in their lab. You will be able to know if the repair is done because you can check the repair progress online.
This wraps up our post for today. We hope that we were able to help you fix your Apple TV that keeps asking for your password, Apple ID, and authentication code. If you have questions related to this topic, please feel free to leave a comment below, and we will love to help you out. ❤
If this guide helped you, please share it. 🙂