How to Fix Apple TV+ Not Working on Chrome or Firefox

Wondering why Apple TV+ is not working on Chrome or Firefox?

With a vast collection of movies and TV shows, Apple TV+ has emerged as a formidable alternative to streaming giants like Netflix. 

However, some users have reported problems while accessing Apple TV+ on Chrome or Firefox.

Apple TV+ Not Working on Chrome or Firefox

Not being able to watch your favorite shows on Chrome or Firefox is frustrating. Instead of having a relaxing movie night, you’re left clueless about what’s going on. 

In this guide, we’re going to show you what to do if Apple TV+ is not working on Chrome or Firefox. 

Let’s get started!

1. Restart Chrome or Firefox. 

If something isn’t working right on your browser, try restarting it first. This should refresh your session and resolve temporary issues that may have occurred during use. 

For Windows users, here’s what you need to do: 

  1. Press CTRL + SHIFT + ESC on your keyboard to open the Task Manager
  2. Next, go to the Processes tab. 
  3. Look for Chrome or Firefox from the list and select it. 
  4. Click End Task in the lower right corner of the window. 
Apple TV+ Not Working on Chrome or Firefox

If you’re using a Mac, follow the steps below to close Chrome or Firefox: 

  1. Press Command + Space on your keyboard to open Spotlight
  2. Look for Activity Monitor and open the app. 
  3. Now, find Chrome or Firefox from the list of applications. 
  4. Select them and click the Stop icon in the top middle section of the window. 
Close Chrome Activity Monitor

Once done, relaunch Chrome or Firefox to check if the problem is solved. 

2. Restart Your Computer. 

You can also try restarting your computer if relaunching your browser did not work. 

Restarting your computer should give your system a fresh start. This should clear unused application data from your system memory. 

If you’re using a Windows PC, follow the guide below to restart it: 

  1. First, click on the Windows icon on your Taskbar
  2. In the Start Menu, access the Power Options tab. 
  3. Choose Restart from the pop-up menu. 
Apple TV+ Not Working on Chrome or Firefox

For Mac users, see the steps below to restart your device: 

  1. Click on the Apple icon in the upper left corner of your screen. 
  2. Now, choose Restart from the drop-down menu. 
  3. Confirm your action by clicking Restart in the dialog box. 
Apple TV+ Not Working on Chrome or Firefox

Try watching a show on Apple TV+ afterward to check if the streaming service works. 

3. Check Apple Servers. 

Being an online service, Apple TV+ relies on its servers to deliver content. If you encounter streaming issues on Chrome or Firefox, it might indicate a problem with the servers. 

To confirm this, head to Apple’s System Status page to see if there are issues related to Apple TV+. 

Apple System Status

Unfortunately, server-related problems can’t be resolved on your end. If the servers are down, the best thing you can do is wait it out. 

On the other hand, you can head to the next solution if there’s nothing wrong with Apple TV+. 

4. Forward the Stream. 

One issue that Chrome and Firefox users face on Apple TV+ is streams that refuse to load. When this happens, you’ll be stuck with a black screen and a continuous buffering icon.  

You can do any of the following to resolve this issue: 

  • Try forwarding the stream by dragging the scrubber on the seek bar. 
  • Click the Forward button next to the Play button to skip 10 seconds of the stream. 
Forward Video

By doing the steps above, you’ll help jumpstart the stream and it should start playing.

5. Update Your Browser. 

The version of Chrome or Firefox you’re using might have a bug or error that prevents streams from playing. 

To rule this out, check if there are available updates for your browser to patch potential issues. 

If you’re using Chrome, here’s what you need to do: 

  1. Open Google Chrome on your computer. 
  2. Now, click on More in the upper right corner next to your Profile
  3. Choose Settings from the drop-down menu. 
Apple TV+ Not Working on Chrome or Firefox
  1. Click on About Chrome in the side menu. 
  2. This should prompt your browser to check for updates. Follow the prompts to install the latest version of Chrome. 
Apple TV+ Not Working on Chrome or Firefox

For Firefox users, see the steps below to update your browser:

  1. Launch Mozilla Firefox on your computer. 
  2. Click on the Menu button in the upper right corner. 
  3. Go to Help and click on About Mozilla Firefox
Apple TV+ Not Working on Chrome or Firefox
  1. Firefox will automatically download any update available. 
  2. Restart your browser to complete the process. 
Firefox Browser Update

Once done, go back to AppleTV+ to check if the problem is solved. 

6. Clear Browsing Data. 

Corrupted browsing data can also cause Apple TV+ to not work on your browser. 

Your browser uses data from your previous sessions to reduce loading times and improve overall performance. 

However, your browsing data can accumulate and get corrupted. When this happens, problems can occur on websites like Apple TV+. 

We suggest clearing your browsing data to eliminate corrupted files. 

For Chrome users, see the steps below to clear your browsing data: 

  1. Launch Google Chrome on your computer. 
  2. Click on More in the upper right corner and open Settings
  3. Scroll down to Privacy and Security
  4. Next, click on Clear Browsing Data
Apple TV+ Not Working on Chrome or Firefox
  1. On the pop-up window, change the Time Range to All Time
  2. Click all the checkboxes below the Time Range tab. 
  3. Start the process by clicking the Clear Data button. 
Clear Browsing Data Chrome

If you’re using Firefox, here’s how you can clear your data: 

  1. First, open Firefox on your computer. 
  2. Click on the Menu button in the upper right corner. 
  3. Go to Settings
  4. Access the Privacy & Security tab and look for Cookies and Site Data
  5. Click on Clear Data
Apple TV+ Not Working on Chrome or Firefox
  1. Include Cookies and Site Data and Cached Web Content
  2. Hit the Clear button to start the process. 
Apple TV+ Not Working on Chrome or Firefox

Once done, go back to Apple TV+. Login to your account and see if you can stream movies and TV shows. 

7. Disable Browser Extensions. 

Browser extensions are tools that provide additional features to your browser and some websites. 

However, not every browser extension is optimized. This can cause problems for unsupported websites. 

Try disabling your extensions if Apple TV+ is not working on Chrome or Firefox. 

If you’re using Chrome, here’s what you need to do: 

  1. First, open Google Chrome on your computer. 
  2. Click on More in the upper right corner of the window. 
  3. Go to Settings
  4. Click on the Extensions tab in the left-side menu. 
  5. Disable your extensions and restart your browser. 
Disable Extensions on Chrome

For Firefox users, here’s how you can disable extensions:

  1. Open Mozilla Firefox on your computer. 
  2. Click on the Menu button in the upper right corner. 
  3. Go to Add-Ons and Themes
  4. Select Extensions
  5. Turn off your extensions and restart Firefox. 
Apple TV+ Not Working on Chrome or Firefox

Go back to Apple TV+ afterward and check if the service works. 

8. Update Your System. 

There might be an issue with your operating system that causes your browser to encounter problems when streaming on Apple TV+. 

To rule this out, install the latest operating system for your computer. 

If you’re using Windows, here’s what you need to do: 

  1. Press the Windows + I keys on your keyboard to open Windows Settings
  2. Now, go to the Privacy and Security tab. 
  3. Click on Windows Update in the side menu. 
  4. If there’s an available update, click on Download and Install
Update Windows

For Mac users, follow the guide below to update your computer: 

  1. Click on the Apple icon in the upper left corner of your screen. 
  2. Go to System Preferences and access the Software Update tab. 
  3. If a new version is available, click Update Now or Upgrade Now
Apple TV+ not working on Chrome or Firefox

Relaunch Chrome or Firefox afterward and check if Apple TV+ works. 

Related: How to Fix AppleTV+ Video Unavailable


9. Contact Apple Support. 

If none of the solutions above worked, we suggest that you report the issue to Apple’s team. 

Head to their support page and get in touch with a representative to ask for assistance regarding the problem you’re experiencing with Apple TV+. 

Apple TV+ not working on Chrome or Firefox

When asking for help, make sure to provide all the necessary details. Include the browser you’re using and the device you use to stream movies and TV shows. 

That’s everything you need to know on how to fix Apple TV+ if it’s not working on Chrome or Firefox.

If you have questions, please drop a comment below, and we’ll do our best to respond. 

If this guide helped you, please share it. 

Author

  • Jake Kovoor

    Jake is the Editor-in-Chief of Saint and an independent software developer, with a Bachelors in Computer Science from Lancaster University, UK. He loves trying out various tech from the Flipper Zero to coding Raspberry Pis for automation. He started Saint back in 2016, having written over 100 posts, with the sole purpose of creating guides for software that had yet to exist back then to help users navigate around their technical problems.

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