Can’t watch your favorite show because Apple TV+ is not working on either Chrome or Firefox?
A large number of users who happen to use the Apple TV+ service are using a search browser such as Google Chrome or Mozilla Firefox on their personal computer or laptop running on Windows, Linux, or Unix OS devices. Apparently, there have been several reports that users have been experiencing issues in accessing the TV+ website as well as encountering a black screen, crashes, lagging, and glitches during video playback.
By now, it’s a general understanding that Apple is and always has been a proprietary system from the beginning with its tightly-knitted assemblage of devices. With their focus shifting to being more service-oriented, they have needed to expand their cross-platform compatibility to attract more users for their Apple TV+ service.
One of the challenges for Apple is that they don’t have control over other platforms, so sometimes users may experience errors when using the Apple TV+ service — for instance, trying to stream Apple TV+ on Chrome or Firefox.
In this guide, we will share with you a couple of solutions that help address these issues and get Apple TV+ working again on Google Chrome or Mozilla Firefox on any of your device(s).
Without further ado, let’s get started!
TABLE OF CONTENTS
- Click the Forward Button
- Update Your Search Browser to the Latest Version
- Update Flash and Java Software
- Use the Safari Browser
- Contact Apple for Support
How to How to Fix Apple TV Not Working on Chrome or Firefox: 6 Ways
1. Click the Forward Button.
One of the issues that users have had to continually put up with when trying to access the Apple TV+ service is that they are unable to stream a video on the TV+ website. Others can only see a blank black screen on the embedded video player and cannot go on any further.
When you are experiencing this, try to click the Forward button next to the Play button. This will skip 10 seconds of the video stream but will also help jumpstart the video to begin playing.
Some users have been able to play the video after doing this. However, some still experience the black screen after 10 to 15 minutes of video streaming. In which case, you will also want to refresh the page and click the Forward button again. The only disadvantage of this ‘trick’ is that the video won’t resume where you left off or from the beginning. Meaning, you will need to click on the timeline where you had left off manually.
Try it and let us know down below on whether this technique helps to fix the issue with Apple TV+ on your Chrome or Firefox.
2. Install User-Agent Switcher for Chrome Extension.
The User-Agent Switcher extension for Google Chrome is a tool you can use to change between user-agents. Changing user-agent simply means that you’re able to fake or spoof other browsers or devices when accessing a website. Since Apple TV+ usually works perfectly with the Safari browser, you can utilize this too to trick the service to thinking that you’re accessing from a Safari browser when in fact, you’re on a Chrome or Firefox search browser.
It’s important to note that this trick may not work all the time. Apple may eventually find out about this technique and choose to block it. Nevertheless, it is one of the workarounds which you can try right now.
3. Update Your Search Browser to the Latest Version.
The solution that worked for us was to update our Chrome browser version to the latest version.
It is possible that the current version of your search browser may not be compatible with playing videos on Apple TV+ website. This can happen because the Apple TV+ site is relatively new and supports the latest versions of most search browsers and device platforms. An outdated browser can also have bugs and glitches that are probably causing this issue.
According to Google Support, here’s how you can update your Chrome browser:
- Go ahead and open your Chrome browser on your computer.
- Then, at the top right corner of the screen, click the More icon, which looks like a three-dot icon.
- Next, find and click the Help option, then the About Google Chrome option.
- Now click on Update Google Chrome option. If you can’t find this option, that means you are up to date.
- Finally, after the update, click on the Relaunch button to restart and reload the browser.
According to Mozilla Support, here’s how you can update your Firefox browser:
- Go ahead and open your Firefox browser on your computer.
- Then, at the top right corner of the screen, click the Menu icon, which looks like a three-line icon.
- Next, find and click the (?) or Help option, then the About Firefox option.
- Now, on the screen, it will automatically check for updates and download them.
- Finally, after the update, click on the Restart to update the Firefox option to finalize the process.
After you’ve updated your search browser to the latest version, try to restart the browser and then access the Apple TV+ site once again to see if you’re able to play videos now without getting a black screen or other playback issues.
4. Update Flash and Java Software.
It is also possible that your browser is using outdated support software to play video streams. The most common support software that is being used by Google Chrome and Mozilla Firefox is Adobe Flash and Java. Flash player usually works with the video stream and codecs while Java often is being used to handle the website animations and processes. Eventhough as of 2020, that the Flash player is pretty much deprecated, it is still worthwhile to get it updated.
You can download the latest version of Flash Player from the Adobe website. Once you have successfully downloaded it, you will need to run and install the program so that it will update it automatically. After that, make sure that you close your browser and relaunch it.
Not everyone uses Java on their computer. If you don’t have it installed, you can download the latest version of Java from the Java Software website. However, if you have an outdated version, you can launch the Java Control Panel on your taskbar and click on the Update option. It will automatically download and update the Java software. Just make sure that you close your search browser after the process and then relaunch it.
5. Use the Safari Browser.
If you have another computer or laptop that you can use that is not running on Windows OS, then you can install and use the Safari browser instead. In that way, you will be using an Apple proprietary browser to stream the video from the Apple TV website. Other operating systems that support Safari are Linux as well as other Unix-like operating systems.
Although, if you are only using Windows OS, there is still a way that you can install the Safari browser. The only disadvantage is, it is an outdated version of the Safari browser for Windows. This is because Apple has halted the support and development of this version of the Safari browser on 9th May 2012, with the last version being version 5.1.7. So if you are an advanced user or a developer, you can still download the installer of the Safari browser for Windows PC. It may work, or it may need a few tweaks for it to get it up and running.
6. Contact Apple for Support.
If none of the above methods work for you, then it will most likely be a platform issue that the Apple TV+ is experiencing. You can reach out to the Apple TV+ support team by heading over to support.apple.com/tv and scrolling down the page to select the Get support button. Additionally, you can call an Apple representative over the phone. They can provide you with insights on how their system can perform effectively with other platforms. Also, you can ask them if they have on-going developments that solve this issue in the future.
Before we close this article, we would like to thank you all for your continuous support for our website. We hope that this guide helped you fix your Apple TV+ that’s not working on Chrome or Firefox. If you have questions related to this topic, please feel free to leave a comment below, and we will love to help you out. ❤️
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