Listening to music, watching a video, or calling with a friend but you don’t hear any audio?

We’ve all had that experience when our audio suddenly cuts off, and we no longer hear anything coming from our computers. This can be extremely annoying, especially when running the troubleshooter only results in ‘Audio services not responding’.

For us Windows users this can be very concerning, luckily issues like this are usually traced to software defects and bugs. Because of that, fiddling with your settings should fix the job, which also eliminates the need for a technician or extra expenses. 

Here at Saint, we’ve compiled a quick and in-depth list to help you solve your audio issue. This should help you get your audio back and continue your tasks!

Let’s get started.

 

1. Reboot Audio Services and Check Audio Components.

Windows comes with pre-installed drivers and programs that are responsible for default hardware functions like your audio. ‘Audio Services’ is one of those programs, yet in this case, the program has either crashed or cannot be reset automatically.

Manually overriding or fixing Windows tools is a basic fix for most computer problems. Rebooting ‘Audio Services’ should make it run again like normal and fix all your current sound issues.

Here’s how we can reboot ‘Audio Services’:

  1. Go ahead and press on Windows key + R simultaneously to open the Run dialog box.
  2. Once a small window has popped up at the bottom left of your screen, type ‘services.msc’ and press Enter.
  3. Then, scroll down and look for Windows Audio in the Services list. You can also left-click on any random service to highlight it blue and then type ‘Window’. 

services.msc

 

  1. Now, right-click on Windows Audio and select Restart
  2. Furthermore, right-click on Windows Audio again and click on Properties. Make sure that ‘Startup type’ is set to Automatic.
  3. Next, go to the Dependencies tab and make sure that the items on the picture below are also under your ‘This service depends on the following system components:’.
  4. Finally, restart your computer.

After all these steps, ‘Audio Services’ should run on your computer again like normal. Furthermore, if your ‘Startup type’ wasn’t already in automatic, setting to automatic will run ‘Audio Services’ every time your computer boots. 

 

 

2. Re-Add Your User Account To Your System.

Another way to fix your audio issue is by re-adding your user account to your system. Your system functions with a list of permissions that are distributed to its users. That’s why administrative powers are available in some users while disabled in others. 

Luckily, Microsoft programmed in a ‘cmd’ command that lets you remove, edit, and add your user profile back into the system. Performing this command might fix any permission errors that were made to your account, along with them the ‘Audio Services’ error.

Here’s how you can add your user account to your system:

  1. First, open the Start menu by pressing on the Windows key.
  2. Now, search for ‘cmd’. Right-click on the app that appears on the query and select Run as administrator
  3. Next, copy and paste or type in ‘net localgroup Administrators /add networkservice’ and hit Enter.
  4. After that, copy and paste or type in ‘net localgroup Administrators /add localservice’ and hit Enter.

net localgroup command prompt

 

  1. Finally, after the commands are done, go ahead and restart your computer.

Open a sound file and test your audio. Hopefully, the problem has been fixed. If the problem persists, proceed to the next methods below.

 

 

3. Configure Your Registry Editor. 

The Windows Registry is a collection of low-level settings that can be used to alter, fix, remove, or add to your Microsoft experience. The registry can restrict a lot of things in your operating system, which includes your audio.

Here’s how you can configure your Registry Editor:

  1. Go ahead and open the Start menu by pressing on your Windows key.
  2. Now, type in ‘Registry Editor’ and select the first app that pops up.
  3. Once the Registry Editor is open, navigate to HKEY_LOCAL_MACHINE > SYSTEM > CurrentControlSet > Services > AudioEndPointBuilder > Parameters.

Registry Editor

 

  1. Then, look for ‘ServiceDll’ and check its data on the Data column. Make sure the value is ‘%SystemRoot%\System32\AudioEndPointBuilder.dll’. If it isn’t, go ahead and change it by double-clicking ServiceDll.
  2. Finally, restart your computer.

When your computer has finished rebooting your audio should work again like normal. Play a song or video to test if the error has been fixed.

 

 

4. Update Audio Drivers.

Audio drivers are closely related to the ‘Audio Services’ program operated by Windows. These drivers are responsible for the direct communication of your hardware device to your software interface. 

If you’re using a PC, an external audio device is the only way you can hear anything from your computer since PCs don’t have built-in speakers. These audio peripherals come with drivers from the manufacturer that are installed as you plug-in your device.

Outdated audio drivers can cause the software in your speaker, headphones, or earphones to malfunction. So to solve that, we’re going to update your drivers to their latest versions. 

Here’s how you can update your audio drivers:

  1. Go ahead and open the Start menu by pressing on your Windows key.
  2. Now, type in ‘Device Manager’ and click on the control panel from the query.
  3. Next, expand Sound, video and game controllers and right-click on any driver and select Update driver

device manager sound drivers

 

  1. Choose Search automatically for updated driver software and follow the prompts. If multiple sound drivers are listed, go ahead and update all of them.

Your audio drivers should now be in its latest versions, play a song or video to check if you can hear the audio now. 

 

 

5. Reinstall Your Audio Drivers.

Even though it’s a basic fix, this is a classic method that even old-time troubleshooters come back to doing. 

Despite your audio drivers being at their latest versions, a corrupted or dysfunctional driver can sabotage any fixes and updates to its software. Reinstalling your audio drivers will give it a clean and fresh start. 

Here’s how you can quickly reinstall your audio drivers:

  1. First, open the Start menu by pressing on your Windows key.
  2. Then, type in ‘Device Manager’ and click on the control panel from the query.

audio services not responding on windows 10

 

  1. After that, expand Sound, video and game controllers and right-click on your default driver and select Uninstall device. Your default drivers should be something like ‘Intel’, ‘NVIDIA’, ‘AMD’, ‘Realtek’. If you’re unsure, take a screenshot and save it through MS paint before uninstalling all of them. This will be used later.
  2. Once you’ve uninstalled all your audio drivers, go ahead and navigate to the set of buttons above. Look for a monitor and magnifying glass icon. Hover over it, and there should be a pop-up text that says ‘Scan for hardware changes’. Click on the icon to reinstall all previously deleted default drivers.
  3. Finally, once all the drivers have been reinstalled, restart your PC. 

Use your earlier screenshot to compare your audio drivers. If you’re missing any, you can try to unplug and re-plug your speakers and earphones to see if it reinstalls any custom drivers. Alternatively, you can also do a quick google search for the names of the missing drivers and download the software from there. 

 

 

6. SFC and DISM Scan.

Other than reinstalling your drivers, your PC might have corrupted files or sectors that need maintenance. Luckily, Microsoft programmed a scanning tool to help restore any corrupted Windows files and sectors right into your command terminal. 

Authentic and functional files are kept in a compressed cache that Windows compares to your possibly corrupted files. Your system essentially has two copies of its operating system and default settings, one that you use and the other for maintenance like these scans. SFC scans will fix your files through this process, and DISM scans will compare and fix larger sectors of your system. 

Here’s how you can initiate an SFC scan:

  1. Go ahead and open your Start menu.
  2. Search for ‘cmd’ and right-click the app that appears in your search query. Select Run as administrator.
  3. Now, type in ‘sfc /scannow’ and press Enter.

audio services not responding on windows 10

 

  1. The scan should take around five minutes, depending on the hardware of your system. After the scan is complete, exit the cmd terminal and restart your PC.

Hopefully, with all the corrupted files in your operating system cleaned and replaced, your Windows key should work as intended again. 


Alternatively, here’s how you can use the DISM tool to fix your problem:

  1. First, open your Start menu.
  2. Search for ‘cmd’ and right-click the app that appears in your search query. Select Run as administrator.
  3. Then, type in ‘DISM /Online /Cleanup-Image /RestoreHealth’ and press Enter.

audio services not responding on windows 10

 

  1. Finally, wait for the scan to finish. If you notice that the DISM is stuck at a certain percentage, don’t worry as this is perfectly normal. Once the scan is finished, go ahead and restart your computer.

Now that you’ve done both SFC and DISM scans any software malfunction from Windows related to your problem should be fixed. If you feel like DISM has fixed your SFC scan tool as well, feel free to perform another SFC scan after rebooting your computer (The DISM tool can fix your SFC tool if it is corrupted).

 

 

7. Install High Definition Audio Device.

If your default sound driver persists with the ‘Audio Services’ problem, we’ll teach you how to reinstall it in a different variation. This should help with any problems related to your driver software and how it communicates to your operating system.

Here’s how you can install ‘High Definition Audio Device’:

  1. First, open the Start menu.
  2. Now, search for ‘Device Manager’ and click on the control panel in the query.
  3. Next, expand Sound, video and game controllers and right-click on any driver and select Update driver
  4. After that, choose ‘Browse my computer for driver software’ and then ‘Let me pick from…’. 
  5. A list should appear with High Definition Audio Device as one of its options. If you did not find it, close the window and update a different driver.

audio services not responding on windows 10

 

  1. Lastly, follow the prompts to finish the installation and then restart your computer.

After restarting the computer, your audio should function again like normal. If the problem still persists feel free to move on to the last method.

 

 

8. Reformat Your Computer.

If you’re completely out of hope and getting your laptop checked at a hardware service store is slowly becoming an appealing option, you can always do this final method.

Reformatting your computer will wipe out all of your settings and apps while keeping your personal files. This will guarantee that your computer starts fresh, with software fresh like a new laptop.

In Windows 10, reformatting is an easier task and can be done with just the following steps:

  1. First, open the Start menu and search for ‘update’.
  2. Once opened, navigate to the left pane and click on Recovery.
  3. Then, under Reset this PC, click on Get Started.
  4. A prompt should open regarding your files. Click Keep my files and follow the prompt until your computer is finally reformatted. 

audio services not responding on windows 10

 

  1. Your computer should perform a reset on its own, go through your necessary preferences, and set up your computer like before.

Now your computer should be completely restored to its factory settings while still storing all your personal files in its storage. If your audio is still malfunctioning, then your biggest bet is that there’s something wrong with the hardware in your motherboard responsible for your sound. 

On PC this can be fixed by buying a new sound module and replacing the defective one, but for laptops, we advise seeking professional help.

It’s also worth checking if you qualify for any warranties regarding your device, which should help discount the prices or replace your laptop. 

Now that you have reached the end of this article, we hope that this post helped provide solutions that helped fix your ‘Audio Services not responding on Windows 10’ issue. If you have other questions related to this article, please feel free to leave a comment below.

 

If this guide helped you, please share it. 🙂