Want to know how you can fix black screen issues on Amazon Prime?
Amazon Prime is a premium streaming service available for multiple platforms and countries. It caters to some of the best movies and TV shows in Hollywood and produces amazing exclusives such as Jack Ryan, Fealbag, and several others.
With over 200 million subscribers globally, Amazon Prime Video is considered to be one of the best streaming services you can get.
Unfortunately, this doesn’t keep the platform from occasional downtimes and unexpected errors.
If you are reading this, we can assume that you are experiencing black screen issues on Amazon Prime Video.
Based on what we know, this problem occurs while streaming on your device and could be due to several factors. Most of the time, it is due to corrupted application data and server outages. However, it can also be due to improper configurations and slow network connections.
To help out, we’ve decided to make a guide for fixing black screen issues on Amazon Prime Video.
Let’s get right into it!
1. Check Amazon Prime Servers.
When you encounter problems on Amazon Prime, the first thing you should do is check the platform’s servers. This way, you’ll know whether the problem is coming from your end or Amazon Prime’s servers.
You can use third-party sites like Downdetector to view the current status of Amazon Prime’s servers.
If there are ongoing issues with the servers, the only option you have is to wait for their team to resolve the problem. Unfortunately, server-related errors can’t be resolved on your end. On the other hand, you can proceed to the next solution below if the servers are working.
2. Restart Your Device.
Before changing your configurations, we suggest restarting your device first to ensure that the black screen issue isn’t caused by a temporary error. This should reload your system resources and eliminate any bugs or glitches on your device.
Windows:
- On your keyboard, press the Windows key to open the Start Menu.
- After that, access the Power Options tab.
- Finally, click on Restart to reboot your system.
Mac:
- Access the Apple Menu on your Mac.
- Next, select the Restart option in the drop-down menu.
- Lastly, click Restart to confirm your action.
Android:
- First, locate the Power button on your Android device.
- After that, hold down the button until the selection menu shows up.
- Lastly, tap Restart.
iOS:
- Open the Assistive Touch on your screen.
- Now, go to the Device tab and tap on More.
- Finally, choose Restart.
Once done, go back to Amazon Prime Video to check if the problem is solved.
3. Check Your Network Connection.
Slow or unstable network connections could also be the reason for black screen issues on Amazon Prime. Since you’re using an online service, stable internet is needed to enjoy Amazon Prime’s content and services.
To confirm this, perform a test using Fast.com to measure your network’s upload and download bandwidth.
If the test indicates a problem with your network, we recommend restarting your modem or router to re-establish the connection with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it.
Once done, re-run the test to your network to check if the problem is solved. If not, contact your ISP and ask them to fix the issue.
4. Check for System Updates.
Playback issues on Amazon Prime could also be due to bugs or glitches on your system. If this is the case, try updating your device or computer to the latest version possible to patch underlying errors.
On Windows:
- First, press the Windows + I keys on your keyboard.
- After that, go to Windows Update from the side menu.
- Lastly, click Download & Install to update your computer.
On Mac:
- Go to the Apple Menu by pressing the Apple icon in the upper left corner of your screen.
- Next, click on System Preferences and access the Software Update tab.
- Finally, click on Update Now to install the latest version of macOS.
On iOS:
- On your iPhone, go to the Settings and tap on General.
- Now, tap on Software Updates.
- Finally, hit Download & Install to update your system.
On Android:
- Access the Settings on your mobile device.
- Next, scroll down and tap on About or About Phone.
- Tap on the Software Update or Software Version and follow the prompts to install the update.
After installing the update, go back to Amazon Prime and check if the problem is solved.
5. Check Your Cables.
If you’re using a set-top box like Apple TV or Fire TV, try checking your HDMI cables and ensure that they are connected properly. Check your HDMI cables for damages and ensure that your TV is set to the correct output source.
We also suggest using a different HDMI cable on your set-top box to see if the black screen issue would also occur.
6. Update Your Display Drivers.
For Windows users, we recommend updating your display drivers if you encounter black screen issues on Amazon Prime Video. Your display driver might be outdated or has an underlying problem that causes black screen while streaming.
Here’s how you can update your drivers:
- On your Windows PC, access the Start Menu and look for ‘Device Manager’.
- Now, click on Open to launch the Device Manager.
- Look for the Display Adapters tab and expand it.
- Finally, right-click on your video card and choose the Update Driver option.
Restart your system after the update and check if the black screen issue is solved.
7. Disable Browser Extensions.
If you’re using a browser to stream on Amazon Prime Video, we suggest turning off your browser extensions. While they provide additional features to your computer, they could also interfere with some websites.
Check out the guide below to disable your extensions:
- First, launch your preferred browser.
- Now, click on More Options and choose Settings.
- Lastly, click on the Extensions tab from the side menu and disable all your browser extensions.
Go back to Amazon Prime Video afterward and check if the problem is solved.
8. Contact Amazon Prime.
If none of the solutions above worked for you, we recommend letting the professionals handle the situation.
Go to Amazon Prime’s Support page and get in touch with their team to report the issue you’ve been experiencing on the platform. Provide a screenshot of the issue, your account details, and the device you’re using to make it easier for Amazon’s team to assess the situation.
That ends our guide for fixing black screen issues on Amazon Prime. If you have other concerns, please voice them out in the comment section, and we’ll be here to help.
If this guide helped you, please share it. 🙂
