Can’t figure out how to fix the blank profile issue on Bumble?
There may be instances when you access your Bumble account, and your profile has disappeared. This means that you can’t access your messages, see matches, or view other profiles from your feed.
While it’s not common for this issue to occur, it’s still a possibility, and knowing how to fix it can come in handy.
Based on what we know, this issue on Bumble is usually caused by issues with the servers. Since the app is an online platform, it heavily relies on the servers to deliver content and services.
However, the blank profile issue on Bumble could also be due to account suspension, faulty app version, or corrupted system files.
To help you out, we’ve decided to make a guide for fixing the blank profile issue on Bumble.
Let’s get right into it!
1. Check the Servers.
The first thing you should do when you encounter issues on Bumble is checking its status. Most problems on the platform are usually due to offline or faulty servers. Their team could also be performing system maintenance, causing some features to become unavailable.
To confirm if there’s a problem with the servers, you can use third-party tools such as Downdetector.
If there’s a problem with Bumble, the only thing you can do is wait. On the other hand, proceed to the following solutions below if the servers are working fine.
2. Re-Login to Your Account.
A temporary bug or glitch may have caused your account data to corrupt, which explains why your profile is blank. To fix this, simply reset your data by closing your current session.
See the steps below to sign out of your Bumble account:
- First, open the Bumble app on your device and access your Profile.
- After that, go to the Settings and scroll to the bottom.
- Lastly, tap the Log Out button to close your session.
After 2 to 3 minutes, re-login to your account and check if the problem is solved.
3. Check Your Network Connection.
Another reason why you experience the blank profile issue on Bumble is if your network is running slow. Bumble may struggle to load your account’s content if you have an unstable connection.
To confirm this, run a test using Fast.com to measure your network’s current upload and download speed.
If the test indicates that the issue is with your network, reboot your router or modem to refresh the connection with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it.
Once done, perform another test to check if the restart worked. If not, contact your service provider and ask them to address the issue.
4. Update Bumble.
Bumble releases timely updates on its app to ensure that it’s optimized and bugs get patched between updates. However, if you haven’t updated the app for a while, the version you’re using may have an underlying problem that causes the blank profile issue.
For Android users, here’s what you need to do to update Bumble:
- First, open the Google Play Store on your device.
- Now, tap on your Profile and tap on Manage Apps & Device.
- After that, go to Updates Available and look for Bumble.
- Lastly, tap the Update button next to Bumble.
If you’re using an iOS device, you can update Bumble by doing the following:
- On your device, launch the App Store and access your Profile.
- Next, look for the Bumble app on the list.
- Finally, press the Update button beside the app to start downloading the update.
Go back to Bumble afterward to check if the blank profile issue is solved.
5. Reinstall the App.
If you still suffer from the blank profile issue on Bumble, we suggest reinstalling the app on your device. This should clear any errors on Bumble’s installation files and ensure that you’re using the latest version of the app.
Here’s how you can reinstall Bumble on mobile devices:
- First, locate the Bumble app on your application drawer.
- After that, press and hold its app icon until the options screen appears.
- Lastly, choose Remove App (iOS) or Uninstall (Android) to delete Bumble.
Go to the App Store or Play Store on your device afterward and reinstall the app from there.
6. Report the Problem.
At this point, we recommend that you ask the help of the experts if you still experience the blank profile issue on Bumble.
Visit Bumble’s Help Center and contact their team to report the issue with your profile. Depending on the situation, Bumble may ask you for some information about your account, so be sure to respond right away.
You can also browse the guides on their page and see if you can find alternative solutions.
That ends our guide for fixing the blank screen issue on Bumble. If you have questions, don’t hesitate to leave a comment below, and we’ll be ready to help.
If this guide helped you, please share it. 🙂
