Find that whenever you try to use the Byte app on your iPhone, iPad, or Android device that it ends up not working?
The best alternative to that of TikTok would be the Byte app which was found by the same co-creator of Vine (rip Vine).
Byte is available on both iOS and Android devices, and recently with the increasing reports of what’s happening with TikTok, Byte has been slowly getting the recognition it deserves from users and creators alike.
However, that being said, Byte is still a ‘work-in-progress’ app and nowhere near as big and polished as TikTok is. There are issues with the Byte app, particularly with users reporting that it sometimes crashes, the app won’t open or respond and even times showing ‘an error has occurred’.
Whatever the issue may be, we have written this guide so that provides a few, effective solutions and tips which you can try if you are currently experiencing such issues with the Byte app. The motivation behind why we wrote this post is because, at the time of this writing, there has not been any support page provided by Byte themselves nor any online publication that has prioritized to provide support tips and advice for those experiencing issues with the app.
We intend not to leave the users in the dust and instead provide a more comprehensive understanding of what can cause such issues with the app as well as what can be done to fix it from their end.
Okay, enough blabbering. Let’s dive right into the post and go over the solutions to getting to fix the Byte app from not working. 😀
- Restart the App
- Reset Your Wi-Fi and Cellular Data
- Turn Off Any of Your VPN Apps
- Make Sure to Update the Byte App
- Reinstall the Byte App
- Clear the App’s Cache & Data
- Get in Touch With Byte Support (Possible Issues: Downtime or Bugs)
1. Restart the App
Yes, it does sound cliche at this point to even remotely suggest that you restart the app.
The truth is, we’ve tried to restart the app after getting stuck with the Byte app, and it did manage to solve the issue so we feel that it at least deserves some recognition of being considered a solution to any issue you may have with the app.
If you’re unfamiliar with how to restart an app on your iOS or Android device, the following steps should show you how:
If you’re on iPhone or iPad without Home Button
- On your device, swipe upwards from the bottom of your screen and pause slightly in the middle of the screen (as shown in the GIF below):
- Next, look for the Byte app and then swipe up on the app to completely close it.
- You can now reopen the Byte app to start it up again. Check if the Byte app is working without getting stuck, crashing or lagging, etc.
If you’re on iPhone or iPad with Home Button
- Double click (without pausing) on your Home button.
- You should see that all of your background running apps appear. Look for the Byte app and then swipe up on the app to completely close it.
- Finally, reopen the Byte app to start it up again. Check if the Byte app is working without getting stuck, crashing or lagging, etc.
If you’re on an Android Device (steps may vary depending on the manufacturer)
- On your Android device, go to the App Drawer and tap on Settings to launch it.
- Next, scroll down and find the Apps tab inside the Settings main page.
- Now, find the Byte app and tap it to open its System Settings.
- Lastly, you will find a Force Stop button on the app’s settings page. Tap on it to force the app to stop running in the background. Keep in mind that the position of the Force Stop button may vary depending on the Android device that you are using.
After force stopping the Byte app, reopen it and try watching several videos on your feed to check if restarting the app fixed the problem. If restarting the Byte app did not work, the next best solution would be to focus our attention on the network connection on our devices.
2. Reset Your Wi-Fi and Cellular Data
It’s possible that if the Byte app is having trouble establishing a connection or throws a ‘Something went wrong’ error that it may mean the app is having difficulty in establishing a connection with its servers.
Typically, such an issue is due to two reasons: 1) Wi-Fi/Cellular Data Connection Problems 2) Proxy Enabled Services (VPN Apps). We will get into the latter in a few minutes but let’s first talk about the former.
If your device is connected to the Wi-Fi at the time of browsing Byte, it may be that the Wi-Fi connection is unstable. This is not uncommon especially in if you’re trying to connect to a public Wi-Fi hotspot which is simultaneously being used by hundreds of other users too. The best solution in such a case would be to connect to a different Wi-Fi hotspot and see if it solves the problem.
If you’re connected to your home Wi-Fi network, then we recommend that you reset your Wi-Fi — which can be done inside the notifications panel (Android) or the Control Center (iOS).
After doing so, you should be able to use the Byte app with no problems. If the issue remains, then it will most likely be an internet speed issue which can be tested using an internet speed test such as Fast.com (provided by Netflix) that will indicate whether the issue is with your Internet Service Provider (ISP).
On the other hand, if you’re using your cellular data, we recommend that you reset it — which can also be done inside the notifications panel (Android) or the Control Center (iOS). In such a case, after resetting, the cellular data does not work, try connecting to a Wi-Fi network and see if that solves the problem.
3. Turn Off Any of Your VPN Apps
The solution that managed to fix our issues with the Byte app was, in fact, turning off the NordVPN app we had installed on our device.
VPN apps work by replacing your IP address with a proxy address from their servers. This, in turn, allows you to access a service like Byte (which bypasses the ‘Not available in your country’ error message).
The issue, however, is that even though you’re able to access the Byte app from a location where Byte is unavailable, using a VPN app can cause instability with your internet connection as the IP address is used to communicate with website and application servers. This is also one of the prime reasons why any app for that matter that you’ve installed on your device (Instagram, TikTok, or Zoom, etc.) can crash and not work.
So we highly recommend that if you do continue to experience issues with the app, either try to switch to a different region within the VPN app or turn it off entirely.
4. Make Sure to Update the Byte App
Suppose, there is an issue with the Byte app that can’t be fixed with any of the solutions you try from this post or any other video or solution in a forum you try, this would mean the issue is with the app, and it will need to be fixed from Byte’s side.
If that is the case, then the only way to fix it would be to wait, pray to Zeus, and hope that Byte releases an update to patch up the issue. Since the app is still relatively new and continuously undergoing development, improvements and such will be released frequently over time.
In which case, keep an eye out if an update is available via your App Store (iOS) or Google Play Store (Android).
Here are the steps on how to manually check and install app updates on your device:
Check for an Update on Android Devices.
- Unlock your Android device and go to the App Drawer. Now, find and tap on Google Play Store to launch the app.
- Now, on the search bar, you would see a button with three horizontal lines on the left part of the screen. Press on it to open the side menu.
- Next, click on My Apps & Games on the side menu.
- Lastly, Google Play Store will automatically check for an update to all the applications installed on your device. If an update is available for the Byte app press on the Update button on the right side of the app.
Now, wait for the update to finish installing, then try to sign back into your Byte account and watching a few videos to see if the issue(s) resurface.
Check for an Update on iOS Devices.
- On your iOS device, go to the main screen and open the App Store.
- Now, inside the App Store, there is a navigation bar at the bottom part of the screen. Click on the Updates tab.
- Lastly, the App Store will check for an update on all the applications on your iOS device. Find the Byte app if an update is available and click on the Update button.
Wait for the update to finish downloading and installing. Then, open the Byte app, sign in to your Byte account and try watching a few videos to see if it works.
5. Reinstall the Byte App
Another solution to fix if the Byte app is not working is to reinstall the app. It may be that the app has some corrupted files or bugs that are causing the malfunction.
All in all, it’s a good idea to reinstall the app to ensure that your device has the latest copy of the Byte app as well as there are no issues with the installation of the app itself.
The steps below will guide you on how to reinstall the Byte app on your device:
How to Reinstall Byte on Android Devices.
- Open your Android device and go to the App Drawer. Now, find the Byte app.
- Next, press and hold the app icon until the Options menu pop-up.
- After that, tap on Uninstall to remove the Byte app on your device.
- Now, open the Google Play Store and search for Byte.
- Lastly, tap on the Install button to start the installation process.
This can take a few minutes depending on the speed of your internet connection and the device you are using. After the Byte app has been installed, login to your account and see if the issue(s) you’d encountered before still remain.
How to Reinstall Byte on iPhone or iPad.
- On your iOS device, go to the main screen and find the Byte app.
- Next, press and hold the Byte app icon until the Options menu appears.
- Now, tap on Delete App to start removing the Byte app from your iOS device.
- Lastly, go to the App Store and search for Byte. Tap on the Install button to start installing the app.
Wait for the process to complete, which may take several minutes. After that, log in to your Byte account and see if the issue(s) persist.
6. Clear the App’s Cache
You also have the option to clear the Byte app’s cache, which is a common source of issues, especially when the app’s cache is bloated and full.
The purpose of the app cache is so that whenever you use the Byte app, the interactions and the usability of the app is quick and smooth. The cache does this by storing data that you search for — for example, you search for videos on “Memes”. The cache will ensure the app can quickly retrieve search results since you’ve searched for the same topic previously.
This is a really handy feature, and almost all of the apps we use day-to-day utilize the cache storage. However, the cache storage can get full and even get corrupted and as a result can cause lags, crashes, and all kinds of bugs because the cache is not working as it should.
In such a case, it’s best to clear the cache. The steps below will show you how to do so with the Byte app on both your iOS or Android device:
If you’re on an iPhone or iPad
- Open the Byte app, and then click on tap on your profile (the user icon).
- Next, tap on the three-dot icon located in the top-right corner of your screen. This will open the Settings page.
- In the Settings page, scroll all the way until you see Troubleshooting. Under Troubleshooting, there will be an option to Clear cache. Tap on Clear cache. Unfortunately, there is no notification or indicator that shows that the cache has been cleared, but tapping the button will just do for now.
That’s it! Restart the Byte app and then try to see if the issue(s) with the app has been fixed.
If you’re on an Android device
- On your device, tap on the Settings app to launch it.
- Now, tap on the Apps tab inside the Settings app.
- Next, scroll down and tap on the Byte app inside the Apps tab.
- Lastly, tap on Storage and press the Clear Data button. Please take note that the position of the Clear Data button may vary depending on the device that you are using.
After clearing Byte’s cache, reopen the Byte app, and try using the app like you normally would. Doing this should fix most of the problems you’ve been having with the app.
7. Get in Touch With Byte Support (Possible Issues: Downtime or Bugs)
Lastly, if you’ve tried everything in this post, but nothing seems to fix the issue you’re having, then we highly suggest that you get in touch with Byte’s support and let them know of the issue you’re having.
As aforementioned, the app is still relatively new and nowhere near the size of its counterpart TikTok, which means any feedback and suggestions will be gladly welcomed by Byte’s dev team as they seek to improve their app for users. The Byte support team is also more responsive than TikTok.
Byte also has a Discord group which is also really active, and you can also suggest your issues there. If you do not prefer Discord, then we recommend that you join their Byte community forum, which also has users sharing tips and progress to the various technical issues with the app.
Alternatively, you can also tweet out to Byte via Twitter and let them know of the issue you’re having.
That’s pretty much it! If you’ve found a solution to fixing the Byte app not working, then please share it below, and we will be happy to credit you with the solution when we update this post. 😀
If this guide helped you, please share it. 🙂