Cannot Create Milestones on Upwork? Here’s The Fix!

Are you wondering why you cannot create milestones on Upwork? 

Upwork has two types of projects that can be discussed by both freelancer and client. The first one is ‘hourly’, where clients are billed depending on the amount of time rendered to complete the project. 

On the other hand, ‘fixed price’ are jobs where clients and freelancers discuss the total price of the project. This is ideal if there’s a clear and predictable scope of the project. 

If you have a contract with a fixed price, you can set milestones on the project to break down into segments. With this, freelancers can receive a portion of the total price while the work is ongoing. 

However, if you’re here right now, it is safe to assume that you are having issues creating milestones on Upwork. 

To help you out, we’ve decided to make a simple guide on what to do if you cannot create milestones on Upwork. 

Let’s get started!

1. Check Upwork’s Servers. 

Whenever you encounter problems on Upwork, the first thing that you should always do is to check the status of their servers. There are times when Upwork’s services go down for scheduled maintenance or an unexpected problem occurs on their end. 

You can use third-party sites like Downdetector to view the current status of its servers or visit Upwork’s dedicated status page

If Upwork’s servers are down, the best thing that you can do for now is to wait until their team gets everything sorted out. However, you can still try the other methods below and see if anything works out for you. 

2. Re-Login to Your Account. 

If you are not seeing the create milestone option on your account, try to sign out and log back in after a few minutes. Your account data could’ve encountered a temporary error, and logging out of your account may be able to fix it. 

On mobile devices, follow the steps below to sign out of your account. 

  1. First, open the Upwork app on your device. 
  2. Now, tap on your Profile icon from the top left corner of your display. 
  3. Lastly, tap on your profile name and hit the Log Out button. 

If you are using a browser, see the steps below to guide you on the process. 

  1. Access Upwork using your preferred browser. 
  2. Now, click on your Profile from the top right corner of your display. 
  3. Finally, tap on Log Out

Wait for 2-3 minutes before logging in to your account to allow its data to refresh. 

3. Turn Off VPN. 

Virtual private networks or VPNs are programs that provide security on your network. It works by filtering your data through their servers and masking your IP address to ensure that hackers and other entities cannot track your online activity. 

If you cannot create milestones on Upwork or other features are not working correctly, try to turn off your VPN and see if the problem goes away. 

On the other hand, you can also try using other VPNs like PureVPN if you still prefer to have one running when browsing online. 

4. Clear Your Browser Cache and Cookies. 

Browsers use temporary data to improve their performance when loading up websites that you previously visited. However, if your temporary data gets corrupted, errors and other issues can occur on Upwork and other websites. 

To fix this, try clearing your browsing data and include caches and cookies to eliminate any corrupted files. 

  1. First, open your browser and access its History tab by pressing the CTRL + H keys on your keyboard. 
  2. After that, click on Clear Browsing Data from the side menu. 
  3. Next, change the Time Range to All Time and include caches and cookies in the process. 
  4. Finally, hit the Clear Data button to start. 

Once done, go back to Upwork, access your account, and try to create milestones. 

5. Check for Updates. 

If you encounter problems on the Upwork app, you can try checking for updates on the App Store or Play Store. Upwork may have released an update for their application to patch up any issue that may have occurred. 

On Android, you can check for updates by doing the following: 

  1. Go to the home screen and open the Google Play Store on your device. 
  2. Next, click on the Menu button and open My Apps & Games
  3. Lastly, tap the Update button beside Upwork if there’s an available update. 

For iOS devices, you can update your applications by following the steps below. 

  1. First, open the App Store on your iOS device. 
  2. After that, tap on your Profile icon to view the available updates for your device. 
  3. Finally, find Upwork and tap on the Update button to install the latest version. 

After the update, go back to Upwork and try to create a milestone again. 

6. Reinstall Upwork. 

If the update was not able to fix the problem, you can try reinstalling the Upwork app. There are occasions when its installation files get badly corrupted, and the update can no longer fix it.

In this case, we strongly recommend that you just simply delete the app and reinstall a fresh copy. 

On Android, check out the guide below to reinstall Upwork. 

  1. First, find Upwork from your app drawer. 
  2. Now, tap and hold on its app icon until you see the selection menu on your screen. 
  3. Finally, tap on Uninstall to delete Upwork
cannot create milestones on Upwork

Go to the Play Store afterward and reinstall Upwork. 

If you are on an iOS device, see the steps below to reinstall Upwork. 

  1. On your device, locate the Upwork app. 
  2. After that, press its app icon until the options menu shows up. 
  3. Lastly, tap on Remove App to uninstall Upwork
cannot create milestones on Upwork

Once done, open the App Store, find Upwork, and reinstall it. 

7. Reset Your App Cache (Android). 

Android devices have the option to manage application resources and clear their data and app caches. If you cannot create milestones on the Upwork app, try clearing its caches. 

Upwork’s app cache may have gotten corrupted during an update or while in use and triggers other features to malfunction. 

  1. On your Android device, tap on the Settings app from the application drawer. 
  2. After that, scroll down and open the Applications tab. 
  3. Next, find and tap on Upwork to open its settings page. 
  4. Finally, open Storage and tap the Clear Cache button. 
cannot create milestones on Upwork

Go back to Upwork afterward and try creating a milestone on your account again. 

8. Check and Reset Your Internet. 

Your device may be struggling to communicate with Upwork’s servers due to a poor network connection. Since Upwork is an online platform, a stable internet connection is needed for its functions to work correctly. 

To check if your connection is the problem, try to run a test using to measure its current speed bandwidth. 

cannot create milestones on Upwork

If the result shows that your internet is running slow, try to restart your router to refresh the connection with your ISP’s servers. Find your router’s power chord and unplug it from the wall outlet for about 10 seconds before plugging it back in. 

cannot create milestones on Upwork

Once done, re-run the test to see if the restart fixed the issue with your network. Contact your service provider if you continue to encounter problems with your internet connection.


9. Try Using Fiverr. 

You can also try using Fiverr if you continue to experience problems on Upwork. 

cannot create milestones on Upwork

Fiverr is the best online marketplace for companies or individuals that are looking for digital services like content creation, web development, and more. With Fiverr, you don’t need to worry about going over budget as every project’s cost is discussed before it even starts. 

They have a secured payment channel and 24/7 customer support, which can be extremely helpful in situations like this. 

Avail the services of the best freelancers at the best prices using Fiverr

Try Fiverr Now!

10. Cancel the Contract and Re-Open with Freelancer. 

If the ‘create milestone’ feature is still missing on your contract, you can try canceling it and send another offer to the freelancer. Bugs and errors happen from time to time on the platform, and making a new contract might be able to fix it. 

  1. First, open Upwork on your browser and click on Jobs
  2. After that, click on All Contracts
  3. Now, click on More and hit the End Contract button. 
  4. Finally, click the End Contract button again to confirm the action. 
cannot create milestones on Upwork

Once done, send another offer to your freelancer and try creating another milestone. 

11. Report the Problem to Upwork. 

If you still cannot create milestones on Upwork, we recommend that you let the professionals handle the problem. 

Visit Upwork’s support page and contact their customer service. Tell them about the issue and ask them to provide a solution. Be sure to include helpful information on your report, like your account details, a screenshot of the problem, and the device you are using. 

cannot create milestones on Upwork

This ends our guide on what to do if you cannot create milestones on Upwork. If you have other questions or concerns, please let us know in the comment section below, and we’ll do our best to help you. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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