Cannot Log In HBO Max? Here’s the Fix!

Are you wondering why you cannot log in to HBO Max? 

HBO Max is one of the many on-demand movie streaming services available on the market. However, compared to Netflix, HBO Max is only available in selected regions at the moment. 

Although some streaming platforms offer similar titles, HBO Max gives its subscribers a unique selection of movies and TV shows, which are either acclaimed or originally produced by HBO.

Unfortunately, some users are getting frustrated over the platform due to various issues they experience on their devices. 

Recently, there have been reports from HBO Max users struggling to log in to their accounts. 

Most of the time, problematic servers cause this problem on HBO Max, but other issues on the user’s end should also be considered when addressing this problem. 

To help you out, we’ve decided to make a guide on what to do if you cannot log in to HBO Max.

Let’s get started!

1. Check HBO Max Servers.

If you are having difficulties signing in to your HBO Max account, we suggest checking the status of its servers. While the platform is stable for the most part, its servers may encounter unexpected issues and become unavailable for a certain period.

To confirm this, you can use third-party tools like Downdetector to check the current status of HBO Max’s servers. 

HBO Max Server Status

If the servers are down, the best thing that you can do is wait. However, if you wish to, you can still do the remaining methods below and hope that one of them works out.

2. Verify Your Credentials.

When you log in to your account on a device, it usually stays logged in for the most part unless you reset your data or uninstall the app. This results in some users forgetting their account credentials or mixing them up with their other accounts. 

If you cannot log in to HBO Max, double check first if you are using the correct email and password for your account. 

3. Change Your Password.

If you don’t remember your HBO Max account password, you can try resetting it to regain access to your account. However, do keep in mind that you need to access the email that you’ve used to register your HBO Max account before you can reset it. 

With that on the way, here’s how you can reset your HBO Max password:

  1. First, open HBO Max on your browser.
  2. After that, go to the Sign In page and click on Forgot Password.
  3. Enter your Email Address and hit the Submit button.
cannot log in to HBO Max
  1. Now, access your email address and look for the email sent by HBO Max.
  2. Lastly, follow the instructions on the email to reset your HBO Max account password.

Once done, re-login to your HBO Max account and check if you can now access it successfully.

If your HBO Max account was from a service provider, visit the Help Center to see how you can reset your password.

4. Don’t Forget to Sign out of HBO Max on All Devices.

After resetting your account password, don’t forget to sign out your HBO Max account on all devices to ensure that no one has access to it but you. 

To sign out your account on all devices, follow the steps below: 

  1. Access your HBO Max account using a web browser. 
  2. Click on your Profile and go to Manage Devices.
  3. Lastly, click the Sign All Devices Out button.
cannot log in to HBO Max

Once done, go back to your default streaming device and log back into your HBO Max account.

5. Check and Reset Your Internet. 

Your network connection could be unstable, making it difficult for HBO Max to communicate with its servers to verify the credentials you’ve provided. To check if your network is indeed the problem, perform a speed test using to measure your current upload and download bandwidth.

Speed Test

If the result shows that your internet is the problem, restart your network router to re-establish the connection with your internet service provider’s servers. 

Restart Router

After restarting your router, run another test to check if it’s now reaching the correct speeds indicated in your subscription. Contact your ISP if you continue to experience network-related issues and ask them to fix their service. 

6. Turn Off VPN.

If you are using VPN services, try turning it off if you cannot log in to HBO Max. Some VPNs don’t work efficiently and could cause interruptions and delays to your internet connection. It is also possible that your current VPN doesn’t work with HBO Max, explaining the problem. 

Turn Off VPN

On the other hand, you can also try switching to other VPNs like PureVPN. Unlike other VPNs, it works well with streaming services like HBO Max, Netflix, and more. 

It also keeps your network stable while protecting your data from hackers and other entities. 

If you want to access HBO Max outside its service area, please visit our dedicated guide to help you out. 

7. Clear Your Browser Cache and Cookies. 

If you are having difficulties logging in to your HBO Max account on a browser, some of your browser’s temporary data could be corrupted. 

To fix this, clear your browsing data to get rid of any corrupted files:

  1. First, open your preferred browser and click on the Options button.
  2. After that, select Settings and go to Privacy and Security
  3. Click on Clear Browsing Data and change the Time Range to All Time.
  4. Lastly, include caches and cookies in the process and click on the Clear Data button to start clearing your browsing data. 
Clear Browsing Data

Wait for the process to finish and restart your browser. Once done, try logging into your HBO Max account to check if the problem is solved. 

8. Clear HBO Max App Data (Android).

On Android devices, you can try clearing HBO Max’s app data if you cannot log in to the platform. You may have logged in to a different account previously, and its data is still stored on your device, which causes the problem. 

To clear HBO Max’s app data, follow the guide below: 

  1. On your device, go to Settings and tap on the Apps tab.
  2. Now, tap on HBO Max from the list of apps installed on your device. 
  3. After that, go to the Storage tab.
  4. Finally, tap the Clear Data button to start the process. 
cannot log in to HBO Max

Once done, try logging in to your HBO Max account to confirm if the problem is solved. 

9. Update HBO Max. 

If you still can’t log in to your HBO Max account, the version of the app installed on your device might be outdated. To fix this, try checking if there are any available updates for HBO Max on your device. 

On Android, you can update HBO Max by doing the following: 

  1. First, open Google Play Store on your Android device and access the side menu.
  2. After that, open My Apps & Games and find HBO Max.
  3. Lastly, tap the Update button to install the latest version of HBO Max to your system. 
cannot log in to HBO Max

For iOS users, see the steps below to update HBO Max: 

  1. Open the App Store on your iOS device. 
  2. Now, tap on your Profile icon on the top right corner of your display.
  3. Finally, check if there are pending updates for HBO Max and press the Update button.
cannot log in to HBO Max

If you are using a SamsungTV, follow the guide below to update HBO Max: 

  1. On your TV, open the Smart Hub app.
  2. Now, go to Apps and click the Settings icon in the upper right corner.
  3. Lastly, select Updates and choose HBO Max from the list and click on Update.

If you are on a different device, visit the Help Center to know how you can update HBO Max.

After updating the app, go back to HBO Max and see if you can now log in to your account. 

10. Report the Problem to HBO Max. 

If you still can’t access your HBO Max account, we suggest that you get in touch with their customer support to report the issue. There may be a problem with your account that needs attention on their end.

cannot log in to HBO Max

Be sure to provide a screenshot of the error when logging in to your account, your account details, and the device you use when reporting the issue to make it easier for HBO to assess the situation. 

You can also check our dedicated guide on how to fix login issues on HBO Max for set-top boxes and subscribers with accounts from service providers.

This brings us to the end of our guide on what you should do if you cannot log in to your HBO Max account. If you have questions or other concerns, leave a comment below, and we’ll get back to you as soon as we can. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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