Are you wondering why you cannot log in to your Hulu account?
After a tiring day at work or in school, what better way to relax than watching your favorite Hulu show or movie. However, after accessing the Hulu app, you noticed that you’re logged out of your account.
Now, you tried logging back in but can’t access your account.
Given that many users have reported this issue on Hulu’s community page, you may not be the only one currently experiencing it.
Most of the time, these types of issues are caused by faulty or offline servers. However, it is also possible that your network is the culprit or several corrupted files on your device.
Today, we’re going to show you what to do if you cannot log in to your Hulu account.
1. Check Hulu Servers.
As mentioned above, log in issues on Hulu are caused mainly by their servers. To confirm this, you can use third-party tools like Downdetector, where you can view the current status of Hulu’s servers and the past issues it encountered.
If Hulu’s servers are down, the best thing to do for now is to wait. Given that you’re locked out of your account, you can’t tweak any settings on your end to address the issue.
On the other hand, proceed to the following method below if Hulu’s servers are working fine.
2. Verify Your Credentials.
Another common mistake by most users is mixing up their account credentials for another site or application. Since your Hulu account usually stays logged in, you may be trying to enter a username or password meant for another account.
Before accessing the platform, make sure that you have the correct username and password that you’ve used when you registered to Hulu.
3. Change Your Password and Sign Out of All Devices.
If you can’t recall your original password, you can always reset it on Hulu’s website. However, keep in mind that you need to access the email you used to register your Hulu account before you can reset your password.
Check out the steps below to reset your Hulu account’s password:
- First, access Hulu’s login page using your web browser.
- After that, click on ‘Forgot your email or password?’.
- Now, provide the email address you used for your Hulu account and press the Send Me Reset Link button.
- Once done, access your email and follow the instructions sent by Hulu to reset your password.
- Lastly, assign a new password for your Hulu account. Make sure to note it down on your phone or somewhere you can easily find it if you forgot your password.
Go back to Hulu afterwards and check if you can now access your account.
Make sure to log out your Hulu account on all devices after changing your password just to be sure that your account is not being used without your knowledge.
4. Check Your Subscription Status.
If you cannot log in to your Hulu account on any device, your subscription could be expired, or your payment method got declined, or you’ve provided the wrong credentials. To check your subscription status, log in to your online account page and see if you have any notifications regarding a failed payment or your subscription has ended.
Once you’ve updated your payment method, go back to your streaming device and re-access your Hulu account.
5. Check and Reset Your Internet.
Your device could also be having a hard time communicating with Hulu’s servers due to a slow or unstable internet connection. To confirm this, run a test on your network using Fast.com to measure its current upload and download speed.
If the result indicates that your network is slow, restart your router to re-establish the link with your internet service provider’s servers.
Once done, re-run the test on your network to check if it is now running correctly. Contact your ISP if your internet continues to run slow and ask them to fix their service.
On the other hand, consider upgrading your current plan if it is below the required network speed of Hulu, which is 3 Mbps.
6. Turn Off VPN.
VPNs could also be the reason why you cannot log in to your Hulu account. Some VPNs don’t work that well and could interrupt your network since they make random changes to your IP Address.
In this case, make sure that your VPN is disabled before logging in to your Hulu account.
On the other hand, consider switching to PureVPN if you keep encountering problems with your current VPN. Compared to other VPNs, PureVPN works well with most applications and keeps your network stable while protecting you from hackers and other entities.
You can also visit our guide on how to access Hulu outside the US if you live in a different region.
7. Clear Your Browser Cache and Cookies.
Corrupted data on your browser could also be the reason why you cannot log in to your Hulu account. Browsers store temporary data called caches and cookies to your device, which are used to load up websites faster.
However, this data accumulates over time and could cause problems for your browser. If you cannot log in to your Hulu account, try clearing your browsing data to eliminate corrupted files:
- First, open your preferred browser and access its Settings.
- After that, go to Privacy and Security and click on Clear Browsing Data.
- Now, change the Time Range to All Time and include caches and cookies in the process.
- Lastly, click the Clear Data button to remove corrupted data in your browser.
Once done, go back to Hulu and check if the problem is solved.
8. Run Malwarebytes.
Malware and other viruses may have infected your device and caused other applications to malfunction. If you cannot log in to your Hulu account, download Malwarebytes and run the full system scan tool on your device.
This will allow the tool to search your entire storage for infected files and automatically remove them in the process.
Malwarebytes is available on all major platforms, including Android, Windows, iOS, and macOS.
9. Update the Hulu App.
The Hulu app on your device may be due for an update. The servers may no longer support the version installed on your system, and your device is struggling to verify the credentials you’ve provided.
On Android, you can update the Hulu app by doing the following:
- First, open the Google Play Store on your device.
- After that, access the side menu and tap on My Apps & Games.
- Lastly, locate Hulu from the list and tap the Update button.
For iOS users, follow the steps below to update Hulu:
- On your home screen, tap on the App Store to launch it.
- Now, access your Profile to view the list of apps with available updates.
- Finally, tap the Update button beside Hulu to install the latest version.
If you are using other devices, please visit the guides below:
- Fire TV and Fire Stick
- Apple TV 2nd and 3rd Generation
- Apple TV 4th Gen and Newer
- Nintendo Switch
- Playstation 4
- Xbox One
After updating Hulu, go back to the app and try logging into your account again.
10. Reinstall Hulu.
If the update did not work, we suggest that you reinstall the app on your device. The app may not be installed correctly, or its files got corrupted during use or when the servers went down.
On Android, you can reinstall Hulu by doing the following:
- On your app drawer, find the Hulu app and press its app icon.
- Now, tap on Uninstall to delete the app.
- Finally, launch the Google Play Store and reinstall Hulu from there.
For iOS devices, check out the guide below to reinstall Hulu:
- First, open your iOS device and locate Hulu from your home screen.
- After that, tap and hold its app icon until the selection menu appears.
- Now, tap on Remove App to delete Hulu.
- Lastly, open the App Store and reinstall the app.
If you are on a different system, please visit the guide below to reinstall Hulu on your device:
Once done, launch the Hulu app on your device and check if you can now access your account.
11. Report the Problem to Hulu.
If you still can’t access your account, it may need special attention from Hulu’s team. In this case, we suggest that you visit the Help Center and get in touch with their customer support from there.
When reporting a problem, make sure to provide all the details, including a screenshot of the error, to make it easier for Hulu to assess the situation.
You can also ask the Hulu Community for help and hope you come across someone who also experienced the same problem.
This wraps up our guide on what to do if you cannot log in to your Hulu account. Please leave a comment below for your questions and other concerns, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂