Are you trying to figure out why you cannot log in to Slack?
Slack is one of the best business communication software for managing projects and remote work. It is fully customizable based on your needs and has support for all major operating systems.
While Slack offers tons of features, they won’t matter if you cannot access your account.
Sadly, this has been the case for several users locked out of their Slack accounts for unknown reasons.
This can be a problem if you use Slack for work, especially if you need to communicate with your team members. You also won’t be able to access necessary documents from your team if ever you need them for the day.
In this guide, we will show you what to do if you cannot log in to your Slack account.
Let’s get started!
1. Check Slack’s Servers.
The first thing you should do when troubleshooting a problem on Slack is to identify if your device or Slack’s servers cause the issue. You can do this by visiting Slack’s System Status page to see if there’s a problem with their services.
If Slack is currently down, there’s nothing you could do but wait since server-related problems can’t be fixed on your end.
However, if Slack’s servers are working fine, it means that the issue is on your end. Proceed to the following method below to start the troubleshooting process.
2. Check Your Account Details.
If you cannot log in to Slack, you should check the account credentials you’re providing and ensure that they are correct. It is common for users to get confused or forget their login details for an account, mainly if it stays logged in on their devices.
Before logging in, double-check your email address and password. You can also reset your password if you can’t recall your Slack account’s password anymore.
3. Restart Your Device.
After checking your credentials, we suggest restarting your device before diving into more advanced troubleshooting techniques. This way, you can ensure that your device’s resources are correctly loaded.
For Windows users, you can restart your computer by doing the following:
- On your keyboard, hit the Windows key to access the Start Menu.
- After that, open the Power Options tab.
- Finally, click the Restart button.
On macOS, check out the steps below to restart it:
- First, access the Apple Menu on your Mac.
- Now, choose the Restart option.
- Lastly, click the Restart button inside the dialog box.
If you are using an Android device, see the steps below to restart it:
- On your device, locate the Power button.
- Next, press and hold the Power button to access the selection menu.
- Finally, tap on Restart to reboot your system.
For iOS users, follow the guide below to restart your device:
- Access the Assistive Touch on your display and navigate to the Device tab.
- After that, tap on More.
- Finally, select the Restart option to reboot your device.
Go back to Slack and try logging into your account to check if the problem is solved.
4. Check Your Network Connection.
If you cannot log in to Slack, it may indicate that your network is running slow. When your internet connection is unstable, Slack may run into errors while verifying your credentials from the servers.
To verify this, go to Fast.com to measure your network’s current upload and download speed.
Restart your modem or router if the result suggests that your network is running slow or unstable. Unplug the power cable from the outlet and wait for 5 to 10 seconds before reconnecting it.
After restarting your router, run another speed test to confirm if the problem is solved. If not, contact your internet service provider and ask them to address the issue with your internet connection.
5. Turn Off VPN.
VPNs protect your network by changing your IP address to keep your location private and redirect your traffic to their servers for filtering. However, this process introduces delays to your connection, which could cause problems to online applications such as Slack.
If you cannot log in to your Slack account, we recommend that you turn off your VPN first and see if the problem goes away.
On the other hand, you can try switching to another provider such as PureVPN if you’re not comfortable browsing the internet without protection. PureVPN keeps your network fast and stable while protecting your online data.
6. Clear Your Browser Cache and Cookies.
If you are using a web browser, try clearing your browsing data if you cannot log in to Slack. Your browsing data may have gotten corrupted due to random errors and causes websites to malfunction.
See the steps below to clear your browsing data:
- First, open your preferred browser and go to Settings.
- Now, go to the Privacy and Security tab.
- After that, click on Clear Browsing Data and change the Time Range to All Time.
- Lastly, include caches and cookies in the process before clicking the Clear Data button.
After clearing your browsing data, go back to Slack and try logging into your account.
7. Report the Problem to Slack.
If you still can’t access your Slack account, we suggest that you take the matter to the professionals.
Go to Slack’s Help Center and contact their team to report the issue with your account. Provide your account details, the platform you’re using, and other necessary information that can help their team assess your concern faster.
You can also browse the guides on the help center and see if you can find any solutions for your problem.
This ends our guide on what you should do if you cannot log in to your Slack account. If you have questions or clarifications about the steps above, please let us know in the comment section, and we’ll get back to you as soon as possible.
If this guide helped you, please share it. 🙂