How to Fix Cannot Login ChatGPT Plus

Wondering why you cannot login to ChatGPT Plus?

OpenAI launched ChatGPT Plus, which is a premium version of the famous AI chatbot. For $20 a month, users can get access to new features, faster response times, and more. 

When you are paying for a premium version, you’d expect it to perform better than the regular version. However, it can be annoying if you cannot login to your ChatGPT Plus account. 

You might also be greeted by an ‘Oops! Script execution time exceeded’ error when accessing your GPT Plus account using Google.

Wrong Email Password ChatGPT

There are several reasons why you can’t login to your ChatGPT Plus account. 

Usually, it is due to server-related problems. On the other hand, it can also be due to corrupted user data, incorrect account credentials, or slow network connections. 

Today, we will show you what to do if you cannot login to ChatGPT Plus. 

Let’s dive right in!

1. Check the Servers. 

Whenever you encounter problems on ChatGPT, the first thing you should do is check the servers. Since ChatGPT is an online platform, it relies on its servers to deliver content and features. 

You can visit OpenAI’s dedicated status page to check if there are ongoing issues with the platform. 

cannot login chatgpt plus

If the servers are down, the best thing to do is wait since server-related problems can’t be resolved on your end. On the other hand, you can head to the next solution if there’s nothing wrong with the servers. 

2. Restart Your Computer.

Restarting your computer is one of the quickest ways to solve most minor issues with software and services. If you can’t login to ChatGPT Plus, see if a simple restart can solve the problem. 

For Windows: 

  1. Press the Windows key on your keyboard. 
  2. Next, access the Power Options tab. 
  3. Choose Restart from the pop-up menu. 
Restart PC

For Mac: 

  1. Click on the Apple logo in the upper left corner of your screen. 
  2. Now, choose Restart
  3. Finally, click Restart on the dialog box to confirm your action. 
cannot login chatgpt plus

Once done, go back to ChatGPT and see if you can now access your account. 

3. Check Your Credentials.

If you are having a hard time logging into ChatGPT Plus, the most common cause is entering incorrect login credentials. When accessing the platform, it is important to ensure that you are providing the correct email and password associated with your ChatGPT Plus account. 

To avoid login problems, check for any typos or spelling errors in your email and password. Make sure that your Caps Lock is disabled and that you are using the correct keyboard layout. 

If you continue to experience login problems, proceed to the next step to reset your password. 

4. Reset ChatGPT Password. 

It’s possible that you’ve forgotten your ChatGPT password and you are using the wrong password for your account. To rule this out, reset your ChatGPT account password. 

Here’s what you need to do: 

  1. Visit ChatGPT’s website and click on Log In
  2. Provide your email address and click Continue
  3. On the next page, click Forget Password under the password box. 
cannot login chatgpt plus
  1. Confirm if your recovery email address is correct and click Continue
  2. Check your email and follow the instructions sent by ChatGPT to reset your password. 

Once done, try logging into your account to check if the problem is solved. 

5. Clear Browsing Data. 

You can try clearing your browsing data if you continue to encounter login issues on ChatGPT. Some of your browser’s caches and cookies may have gotten corrupted, causing issues with the websites you visit. 

Here’s how you can clear your browsing data: 

  1. Launch your browser and go to Settings
  2. Find the Privacy and Security section. 
  3. Click on Clear Browsing Data
  4. On the pop-up window, change the Time Range to All Time
  5. Check all the boxes afterward to include caches and cookies. 
  6. Finally, click Clear Data to start the process. 
cannot login chatgpt plus

Try logging into your ChatGPT Plus account afterward to check if the problem is solved. 

6. Disable Browser Extensions. 

Browser extensions are third-party tools that provide additional features to supported websites. However, they can also cause problems if your extensions are not properly optimized. 

To avoid issues, disable your browser extensions before using ChatGPT. 

  1. Access the Settings of your browser. 
  2. Now, click on the Extensions tab in the side menu. 
  3. Disable your extensions and restart your browser. 
cannot login chatgpt plus

Go back to ChatGPT and see if you can now access your account. 

7. Check Your Network Connection. 

A slow or unstable internet connection could also be the reason you cannot login to ChatGPT plus. To verify this, you can use third-party sites like Fast.com to measure your network’s bandwidth. 

Fast.com

If the result indicates a problem with your connection, power cycle your modem or router to re-establish the link with your ISP. 

Disconnect your router from the outlet and wait for 5 to 10 seconds before plugging it back in. 

Restart Router

Once done, try running another test to check if the problem is solved. If not, contact your provider and ask them to resolve the issue. 

Keep on encountering network issues on ChatGPT? Check our detailed guide on how to fix network errors on the platform. 

8. Try Another Browser. 

The problem could also be with the web browser you are currently using. Possibly, there’s an issue with your browser that prevents you from accessing certain websites and services such as ChatGPT. 

We recommend using popular browsers like Opera, Google Chrome, and Firefox to access ChatGPT.

Related: How to Fix Error Code 431 on Google Chrome

9. Contact ChatGPT. 

If none of the solutions above worked, the last option you have is to report the issue to their team. 

Visit ChatGPT’s support page and get in touch with a representative to ask for assistance regarding the problem you’re experiencing. Provide a screenshot of the error, your account details, and other information that can help speed up the process. 

cannot login chatgpt plus

You can also check the other guides on their page and see if you can find other solutions not mentioned above. 

That wraps up our guide on what to do if you cannot login to ChatGPT Plus. If you have questions, please drop a comment below, and we’ll get back to you as soon as possible. 

If this guide helped you, please share it.

Author

  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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