Wanting to work on a project on Canva but you cannot login into your account?
One of the best things about Canva is that it is web-based and you can work on your projects basically on any computer.
While this is great, it can be very annoying if you can’t log in to your account. Now, you are left with nothing to work on and not making any progress on your project.
If you are reading this right now, it is safe to assume that you cannot log in to your Canva account.
Luckily, you’ve come to the right place!
Today, we are going to show you what you can do if you cannot log in to your Canva account.
Let’s get started.
- 1. Reset Your Password.
- 2. Turn Off VPN.
- 3, Try A Different Browser.
- 4. Check Your Internet Connection.
- 5. Clear Browser Cache and Cookies.
- 6. Disable Browser Extensions.
- 7. Go for Canva Pro.
- 8. Contact Canva.
1. Reset Your Password.
If you are seeing various errors after entering your account credentials, it is possible that you have entered the wrong password. Try to verify a few times if you are putting the correct password for your account and try again.
However, if you still can’t log in to your account, you could try resetting your password. This way, you are sure that you are using the correct password for your account. Visit Canva’s reset password page and follow the on-screen prompts to guide you on the process.
2. Turn Off VPN.
VPN services mask your actual IP address with a dummy address that is being generated by their servers. This way, information about your device is secured and hidden from potential hackers and criminals.
Although VPN services are good for your security, they can sometimes interfere with some websites. Since it randomly changes your IP address, a proper connection between your device and Canva’s servers is not being established, which can cause the log in issue.
To rule out this scenario, try disabling your VPN when accessing your Canva account to see if you can log in successfully.
3. Try A Different Browser.
If you can’t log in to Canva, you can try using another browser. Internet browsers have their own engines that interpret the code written on websites.
Some browsers render this code differently from other browsers, which explains why some websites work normally on a specific browser but function differently on another.
4. Check Your Internet Connection.
An unstable internet connection can make your browser have a hard time connecting with Canva’s servers. If you cannot log in to Canva, it is possible that your browser cannot verify your account credentials since your internet is unstable.
Try running a simple speed test using third-party sites like Fast.com. It is a simple tool that is effective in measuring your internet upload and download speed.
If your internet connection is indeed slow or unstable, try to restart your router. You can do this by locating the power cable of your router and unplugging it. Before plugging back the power cable, wait for 5 to 10 seconds to allow your router to reset.
Once your router has restarted, initiate another speed test to verify if your internet is already running normally.
However, if your internet continues to encounter problems, it is best that you contact your ISP (Internet Service Provider) and report to them the issue you are having with their service.
5. Clear Browser Cache and Cookies.
Your browser stores temporary files on your computer called cache and cookies. These are used to improve your browser’s performance when loading websites that you previously visited.
However, these files can accumulate over time and instead of doing good, it actually slows down your browser and decrease its performance.
If websites like Canva is not working as it should on your browser, try clearing its cache and cookies.
- On your browser, press CTRL + H on your keyboard to open the History tab.
- After that, click on Clear Browsing Data.
- Now, ensure that ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are marked checked.
- Finally, select ‘All Time’ from the Time Range tab and hit the Clear Data button.
After clearing your browser’s data, give it a restart. Now, reaccess Canva and try to log in to your account to see if you could do it successfully.
6. Disable Browser Extensions.
Browser extensions are small programs that are installed on your browser, which adds functionality to certain websites. While these are good for enhancing your browsing experience, there are times where it can interfere with some websites.
If you cannot log in to your Canva account, try disabling your browser extensions.
- First, press ALT + E on your keyboard, followed by the S key to open Settings on your browser.
- Inside the Settings, click on Extensions from the side menu.
- Finally, disable any download manager extension that you are using.
Once you are done disabling your browser extensions, refresh Canva’s page and try to reaccess your account to see if the problem is already fixed.
7. Go for Canva Pro.
If you are tired of dealing with issues that occur and can occur in Canva, do yourself a favor and consider getting the pro version.
With Canva Pro, you get access to their customer support that is available 24/7. This means that you can ask for help at any point of the day, which can be extremely helpful especially if you are trying to meet deadlines.
Since you have a Pro subscription, you can expect that their top priority is to immediately resolve the issue you are currently experiencing.
Aside from that, you also get features like post scheduler, multiple format export, upload your own fonts and logos, and 100 GB of cloud storage. In addition, Canva Pro has over 75 million premium stock photos, videos, and audio available at your disposal.
Take your work to the next level by subscribing to Canva Pro today!🎨
8. Contact Canva.
Unfortunately, if you’re still having problems logging in to your account, it is best that you let the experts handle your problem.
Contact Canva’s support and let them know about the problem you are experiencing. Don’t forget to include important details like your account credentials, the device you are using, and the browser you use when reporting the problem to their support.
This brings us to the end of our guide. If you know other ways on how to deal with this kind of issue in Canva, kindly share it in the comment section below. We would be glad to give you credit for the solution once this article gets updated.
If this guide helped you, please share it. 🙂