Having a hard time playing your favorite movie or TV show on Netflix, getting the ‘Cannot play title. Please try again later. (40104)’ error?
Netflix is one of the most popular streaming services available today. Due to the on-going situation with COVID-19, cinemas in most places are still closed and the use of online video streaming services like Netflix has been somewhat important in keeping everyone entertained during the quarantine.
However, it is quite annoying if you are unable to stream any content from Netflix when you want to. In this case, we decided to create a simple guide on how to fix the ‘Cannot play title. Please try again later’ error message on Netflix.
Let’s get right into it.
- 1. Restart Netflix.
- 2. Restart Your iOS Device.
- 3. Check Your Internet Connection.
- 4. Disable Your VPN.
- 5. Redownload the Content.
- 6.Update Netflix.
- 7. Update Your iOS Device.
- 8. Reset Your Network Settings.
1. Restart Netflix.
If you are unable to play any content on Netflix, the first thing that you should try is to restart the app. Possibly, Netflix has run into temporary errors during use which causes the error code 40104.
For iOS devices that still have the Home button, you can restart the Netflix app by simply double-tapping on the Home button to launch the app switcher. Now, inside the app switcher, locate Netflix and swipe it upwards until it is removed from the list.
On the other hand, for newer iOS devices that have an all-screen display, simply swipe up from the bottom of your screen until the app switcher appears. After that, find the Netflix app from the list and swipe it upwards to stop it from running on your device.
Now that you are sure that the app is properly closed, tap on Netflix once again from your home screen to launch it. Try to play a few contents on the app to check if the error message is already fixed.
2. Restart Your iOS Device.
iOS could have encountered issues during runtime, which might have caused other applications to not work properly. To ensure that your device is running normally as it should try to restart it to allow its operating system to reload all of its resources.
- On your iOS device, locate and press the Power button until the ‘Slide to Power Off’ screen appears.
- After that, drag the slider to the right until the screen turns black.
- Lastly, make sure that your iOS device is completely turned off. Press the Power button again to turn on your device.
After restarting your iOS device, go back to Netflix and try to play a couple of titles to see if the issue is already resolved.
However, if you are still seeing the error code 40104 on Netflix, proceed to the next method below to try and fix it.
3. Check Your Internet Connection.
The error code 40104 on Netflix can also be caused by an unstable internet connection.
To verify if you are having problems with your internet connection, try to run a simple speed test using a third-party website like Fast.com (provided by Netflix). It is a simple tool that is effective in measuring your internet upload and download speed.
If the speed test result comes out to be slow or not close to the speed bandwidth specified on your monthly subscription, try to restart your router. To do this, simply locate your router’s power cable which is usually at the back, and unplug it. Now, wait for at least 5 to 10 seconds before plugging back the power cable to turn on your router.
After your router is turned on, run another speed test to verify if the issue with your internet connection is already fixed. However, if you are still having problems with your network, it is best that you contact your ISP (Internet Service Provider) and report to them the issue that you are experiencing with their internet service.
Alternatively, you can also use your cellular data connection in the meantime until your ISP has resolved the issue with their connection.
4. Disable Your VPN.
Some applications, notably Netflix, do not get along smoothly with most VPN services. The reason behind this is that Netflix does not want users to stream contents that are not available for their region.
To verify that Netflix is not blocking your device from streaming content, try to disable any VPN service that you are using on your network or device, and try to play another content on Netflix once again.
However, if you still prefer using a VPN on your device, you can check out some of the VPN services mentioned in our guide which work perfectly if you want to stream content that is only available in other regions.
5. Redownload the Content.
If you are having problems playing the content that you’ve downloaded on Netflix, it is possible that the actual movie or TV show is not downloaded properly to your device.
To fix this, simply re-download the content on your device and it should work properly.
- First, open Netflix on your iOS device.
- Next, tap on the Download tab from the menu bar.
- Lastly, hit the X button beside the content that you are having problems playing to remove it from your device.
Now, download the content once again and ensure that your internet connection is stable while downloading.
Try to play the content after the download has finished to verify if it is already working properly.
6. Update Netflix.
The playback issue on Netflix might be caused by the actual app. If you are running an outdated version of Netflix, there is a possibility that its servers do not support the version anymore, which causes the ‘Cannot play title. Please try again later. (40104)’ error on the app.
To update Netflix, simply follow the steps below:
- On your iOS device, tap on the App Store to open it.
- Now, inside the App Store, tap on the Update.
- If available, tap on the Update button beside the Netflix app to proceed with the update.
After updating Netflix, restart your iOS device, and try to play a few a show or two on the app to verify if the ‘Cannot play title. Please try again later. (40104)’ problem still exists.
7. Update Your iOS Device.
Another reason for applications not working properly on your device is a problematic operating system. The version of iOS that is installed on your device might have existing bugs or errors that trigger the 40104 error when you play a video on Netflix.
To update your iOS device, follow the step-by-step guide below:
- On your iOS device, tap on the Settings app to open it.
- Inside Settings, tap on the General tab.
- Lastly, tap on Software Update. This will automatically prompt your device to check for any possible update on iOS. If available, follow the on-screen prompts to download and install the update.
After updating your iOS device, go back to Netflix and try to play a couple of titles to see if the error code 40104 would still occur.
8. Reset Your Network Settings.
For the final method, what you can try doing is to reset your network settings. Since Netflix relies on your internet connection to stream movies and shows on your device, there is a chance that your device’s network configuration is not properly set, which causes the playback error.
Instead of spending time finding the problematic setting on your device, you can simply reset your network settings so that it would be set to factory defaults.
- First, tap on the Settings app from your home screen.
- Inside the Settings, tap on the General tab.
- After that, scroll down and tap on Reset.
- Lastly, tap on Reset Network Settings. Follow the on-screen prompts to proceed with the process.
Once done, go back to the Netflix app and try to stream a title to check if the error 40104 message is already fixed.
This wraps up our guide on how to fix the ‘Cannot play title. Please try again later. (40104)’ on Netflix. If you come across other solutions that can fix this kind of issue on Netflix, leave a comment below and we’d be glad to give you credit for the solution once we update this article.
If this guide helped you, please share it. 🙂