Can’t figure out why you can’t sign in to your Gmail account?
Gmail is a widely used platform for sending and receiving emails. It gives users up to 15GB of storage for their files, messages, and documents, enough for day-to-day tasks. Besides generous storage, Gmail also offers other helpful features such as email scheduling, spam filtering, and email forwarding.
On top of that, we should also take note of the platform’s reliability and ease of use.
While the platform performs most of the time flawlessly, it’s not exempted from downtimes and unexpected errors.
If you’re reading this, we can assume that you are having a hard time accessing your Gmail account.
Depending on the situation, this issue can be due to faulty servers or unstable network connections. However, it can also be due to wrong account credentials, outdated app versions, or corrupted data.
Today, we’ve decided to make a guide on what to do if you cannot sign in to your Gmail account.
Let’s get started!
1. Check Gmail Servers.
Before changing anything on your device, the first thing you should do when you run into issues on Gmail is check the platform’s status. You can do this by visiting Google Workspace’s status page.
If Gmail is currently down, there’s nothing you can do but wait since serve-related problems can’t be addressed on your end.
On the other hand, you can proceed to the following solutions below to start troubleshooting the issue if Gmail is up and running.
2. Check Your Account Password.
One of the most common reasons why you cannot sign in to your Gmail account is if you’re using the wrong username and password combination. More often than not, users tend to forget their email passwords since they usually stay logged in.
Due to this, we suggest checking your account credentials first before attempting to access your Gmail.
If you cannot recall your password, we suggest that you reset your account. Refer to our detailed guide on how to reset your Gmail password to guide you through the process.
3. Restart Your Device.
When you still can’t access your Gmail account, it’s possible that a temporary bug or glitch occurred on your device, causing Gmail and other apps to malfunction. To fix this, restart your system to refresh its resources.
For Android users, see the steps below to restart your device:
- Press and hold the Power button on your Android device until the selection screen appears.
- After that, tap on Restart.
- Lastly, wait for your device to reboot.
On iOS devices, here’s how you can restart them:
- First, access the Assistive Touch on your screen.
- Next, go to the Device tab and tap on More.
- Lastly, choose the Restart option.
For Windows users, check out the guide below to restart your computer:
- On your keyboard, press the Windows key to access the Start Menu.
- Now, click on the Power Options tab.
- Finally, choose the Restart option to reboot your system.
If you’re using a macOS device, you can restart it by doing the following:
- First, open the Apple Menu on your home screen.
- After that, click on the Restart option.
- Lastly, confirm your action by clicking the Restart button on the dialog box.
Once done, go back to Gmail and try accessing your account to check if the problem is solved.
4. Clear Your Browsing Cache and Cookies.
Browsers use temporary data called caches and cookies to speed up the loading times of websites and improve their overall performance. However, these temporary data could get corrupted or accumulate at some point and cause issues to your browser.
If you cannot sign in to your Gmail account, try clearing your browser cache and cookies to eliminate corrupted data.
Here’s what you need to do:
- First, open your preferred browser and open the Settings.
- After that, access the Privacy & Security tab and click on Clear Browsing Data.
- Now, change the target Time Range to All Time and include caches and cookies in the process.
- Lastly, hit the Clear Data button.
After clearing your browsing data, go back to Gmail and see if you can now access your account.
5. Update Gmail.
For mobile users, try updating the Gmail app if you can’t sign in to your account. This should patch any bugs or glitches that could be preventing you from accessing your Gmail account.
On Android devices, you can update Gmail by doing the following:
- Launch the Google Play Store on your device.
- Next, go to your Profile and tap on Manage Apps & Device.
- After that, access the Updates Available tab and find the Gmail app.
- Finally, tap the Update button next to Gmail to install the latest version.
If you’re using an iOS device, here’s how you can update the app:
- First, open the App Store on your device and go to your Profile.
- Now, locate the Gmail app from the list.
- Lastly, hit the Update button beside Gmail to install the update.
Go back to the app afterward and try signing into your account to check if the problem is solved.
6. Report the Problem to Google.
If none of the solutions above worked for you, we suggest letting the experts handle the situation.
Go to Google’s Support page and contact their team to report the issue you’ve been experiencing on the platform. Provide all the necessary details on your report to make it easier for their team to assess the situation.
While waiting, you can also browse the other guides on their page and see if you can find alternate solutions.
That ends our guide on what to do if you cannot sign in to your Gmail account. If you have questions or any other concerns, please voice them out in the comment section, and we’ll be glad to help.
If this guide helped you, please share it. 🙂
