Fix: Can’t Follow Users on TikTok

TikTok no network connection

Are you wondering why you can’t follow users on TikTok?

For users who love watching short videos, TikTok would be an excellent app for you. TikTok is a quick video platform that has received a lot of attention lately due to the various dance crazes from the app. 

Videos on TikTok are anywhere from 5 seconds to a minute long, which can be funny, informative, skit, or outdoor activities. 

If you’ve been using TikTok for a while, you probably already know several content creators you love watching. Thankfully, TikTok allows you to follow pages that you like so that you’ll see more of their posts instead of random videos. 

However, the following option on the app is not always working. 

If you are here, it’s safe to assume that TikTok is not allowing you to follow users on the platform. 

To help you out, we’ve decided to make a guide on what to do if you can’t follow users and pages on TikTok. 

Let’s dive right in!

1. Check TikTok’s Servers. 

Being an online platform, TikTok relies on its servers to deliver content and services to its users. If the servers go down, expect some features to become unusable or the entire platform not to work. 

If you can’t follow users on TikTok, try to check the status of the servers to identify where the problem is coming from. You can do this by using third-party tools such as Downdetector

TikTok Server Status

Unfortunately, there’s nothing you can do if TikTok’s servers are down. Since server-related issues can’t be addressed on your end, any changes on your device won’t affect the platform’s current status. 

However, you can proceed to the next solution below if TikTok’s servers are up and running. 

2. Restart the App. 

If you can’t follow users on TikTok, one of the simplest things you can do is restart the app. This will allow your system to reload TikTok’s resources and eliminate any errors that may have occurred during run time. 

For most modern iOS and Android devices, you can restart TikTok using the application switcher. 

Swipe upwards from the bottom of your display to access the app switcher and locate TikTok. Drag or flick the application upwards to remove it from the list and stop it from running. 

cant follow users on TikTok

Once done, go back to your home screen and relaunch TikTok from there. 

If you are using an older iOS device, you can open the application switcher by pressing the Home button twice. 

3. Check Your Network Connection. 

When using an online platform, a stable internet connection is required to enjoy the platform’s services and features. If you can’t follow users on TikTok, try to check if your network is working correctly. 

You can do this by performing a speed test using Fast.com to measure your connection’s current upload and download bandwidth. 

cant follow users on TikTok

If the test indicates that your network is the culprit, unplug your router from the outlet and wait for at least 5 seconds before plugging it back in to reset your connection. 

cant follow users on TikTok

Once done, re-run the test on your network to check if the problem is solved. If not, contact your service provider and ask them to fix the issue. 

4. Clear TikTok’s Cache. 

Similar to other applications, TikTok uses temporary data generated from your activity to enhance its performance. These data are called caches, and they can accumulate over time or become corrupted. 

When your app cache gets corrupted, TikTok may not work correctly. To fix this, see the steps below to clear TikTok’s cache: 

  1. First, launch the TikTok app on your device and access your Profile
  2. After that, tap on the Options tab in the upper-right corner of your screen and scroll down to the Caches & Cellular Data tab. 
  3. Lastly, choose Free Up Space and tap the Clear button under the Cache tab. 
cant follow users on TikTok

Once done, restart the TikTok app and see if you can now follow users and pages on TikTok. 

5. Update TikTok. 

If you still can’t follow users on TikTok, we suggest updating the app to eliminate bugs and glitches that may have occurred on the app. 

For iOS users, check out the steps below to update TikTok: 

  1. Launch the App Store on your device and go to your Profile
  2. After that, find TikTok on the list of applications with pending updates on your device. 
  3. Finally, hit the Update button next to TikTok to install the update. 
Update Apps iOS

If you are using an Android device, here’s what you need to do to update TikTok: 

  1. First, go to your home screen and open the Play Store
  2. Next, tap on your Profile and choose Manage Apps & Device
  3. Go to the Updates Available tab afterward and look for TikTok
  4. Lastly, hit the Update button if there’s a pending update for the app to start installing it. 
Update Apps Android

After updating the app, try to follow a user or page to check if the problem is solved. 

6. Report the Problem to TikTok. 

If none of the solutions above worked for you, we recommend letting the professionals take over. 

Visit TikTok’s Help Center and get in touch with their team to report the issue you’ve been experiencing on the platform. Provide your account details, the user you want to follow, and other necessary information on your report to speed up the process. 

cant follow users on TikTok

This ends our guide on what to do if you can’t follow users on TikTok. If you have questions, don’t hesitate to leave a comment below, and we’ll do our best to help you out. 

If this guide helped you, please share it. 🙂

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