Trying to figure out how to connect your Facebook account to Canva?
Canva offers an option for its users to connect their Facebook accounts when creating an account on the platform. This way, you won’t have to remember a separate username and password for your Canva account.
While this is a great option for accessing your Canva account seamlessly, it is quite annoying if the site won’t allow you to connect your Facebook account to Canva.
If you are also dealing with the issue of Canva not connecting to Facebook, then keep reading.
Today, we are going to show you a few ways on how to fix Canva if it is not connecting to your Facebook account.
However, before we get started, go ahead and visit Canva’s official page and verify if their servers are working properly.
Now, let’s get started with the actual solutions!
- 1. Remove Connection with Canva on Your Facebook Account.
- 2. Re-Login to Your Account.
- 3. Turn Off VPN.
- 4. Try Another Browser.
- 5. Reset Your Internet.
- 6. Clear Your Browser’s Cache and Cookies.
- 7. Disable Browser Extensions.
- 8. Go for Canva Pro.
- 9. Contact Support.
1. Remove Connection with Canva on Your Facebook Account.
If you are here right now, it is safe to assume that you already tried to connect your Facebook account to Canva a couple of times. The problem with this is that your Canva account could already be connected on Facebook’s side, but somehow it did not push through with the connection on Canva’s side.
Now, to fix this, you should first remove the connection with Canva on your Facebook account to reset its data.
Follow the steps below to guide you in the process:
- First, open your Facebook account.
- Now, click on the Options button at the top-right corner of your screen.
- After that, click on Settings & Privacy, then select Settings.
- Inside the Settings, click on Apps and Websites from the side menu.
- Finally, select Canva from the list and hit the Remove button. Follow the on-screen prompts to complete the process.
After removing the connection from your Facebook account, go back to Canva and try to connect your Facebook again to see if the problem is already fixed.
2. Re-Login to Your Account.
The problem that you are experiencing in Canva could be just a temporary error. Try to sign out of your Canva account, then log back in to refresh its data, and re-establish a proper connection between your browser and Canva’s servers.
Check out the guide below on how to do this.
- On Canva, click on your Profile Picture at the top-right corner of the screen.
- Next, hit the Sign Out button.
- Lastly, enter your account’s credentials again and click the Login button.
Once you are back on your account, try to connect it to Facebook again and see if this method fixed the problem.
3. Turn Off VPN.
If you are using a VPN service on your computer to keep your data and identity private and secure, consider turning it off while using Canva. Although VPNs are great for security purposes, it can also cause conflict between your browser and Canva’s servers.
Since VPNs change your IP address randomly, a proper connection to Canva’s servers cannot be established by your browser.
Before connecting your Facebook to Canva, turn off your VPN first, and see if you can complete the process without any problems.
4. Try Another Browser.
Since Canva is a web-based application, the problem could be caused by your browser. Search browsers use different kinds of engines that render websites and display them on your screen.
However, these render engines interpret the codes written on websites differently from one another. This means that some websites can work perfectly fine on one browser but function differently on another browser.
Try to use another browser when connecting your Facebook account to Canva to see if the problem goes away. Use search browsers like Chrome, Firefox, and Opera, which have a lot of users and are likely to get support from web developers.
5. Reset Your Internet.
If websites like Canva and Facebook are not working as they should, it can indicate that your network connection is running slow.
To verify this, try to run a speed test using third-party sites like Fast.com. It is a free web-based tool that effectively measures your network’s upload and download speed.
If your network is indeed the problem, you can try restarting your router to re-establish a stable connection with your ISP (Internet Service Provider). You can do this by simply unplugging your router’s power cable from the wall outlet. Now, wait for 5 to 10 seconds before plugging back in the power cable to turn on your router.
After your router has restarted, run another speed test to see if the problem is already fixed. However, if your internet connection continues to encounter problems, contact your ISP immediately and let them know about the issue with their service.
6. Clear Your Browser’s Cache and Cookies.
Temporary data called cache and cookies are stored locally on your computer which are used by your browser to improve its performance. However, these data could get corrupted at any time and cause different problems with your browser.
If you are having problems using Canva or Facebook, try to reset your browser’s data to get rid of corrupted cache and cookies.
- On your browser, press CTRL + H on your keyboard to open the History tab.
- After that, click on Clear Browsing Data.
- Now, ensure that ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are marked checked.
- Finally, select ‘All Time’ from the Time Range tab and hit the Clear Data button.
After clearing your browser’s data, restart it, and try to connect your Facebook account again to see if the problem is already resolved.
However, if you are still having problems with Canva, head down below and try the next possible solution.
7. Disable Browser Extension.
Extensions are third-party programs that you install on your browser, which add functionality to some websites or improves your overall browsing experience. If you are using any kind of password manager or account manager on your browser, try disabling them when connecting Canva to your Facebook account.
- First, press ALT + E on your keyboard, followed by the S key to open Settings on your browser.
- Inside the Settings, click on Extensions from the side menu.
- Finally, disable all the browser extensions that you are using.
Restart your browser afterward and try to connect your Facebook account again to see if the problem is already fixed.
8. Go for Canva Pro.
If you are doing professional work on Canva, you should definitely consider upgrading to a Canva Pro account.
With Canva Pro, you get 24/7 customer support which can be extremely helpful, especially when dealing with problems on your account and projects. Being a pro user puts you on top of their priority list, and they would do everything they can to resolve your problems immediately.
On top of that, you also gain access to premium features like exporting on multiple formats, background removal tool, scheduled posting on social media platforms, and 100 GB of cloud storage.
Canva Pro also has over 75 million premium stock photos, videos, and audio for you to use once you upgrade your subscription.
9. Contact Support.
If you’ve reached this point, we suggest that you let the professionals on Canva handle your problem.
Contact Canva’s support team and let them know about the issue you are experiencing when connecting your Facebook account. When reporting an issue, be sure to give important details such as account details, the browser you are using, and the device you are working on.
This sums up our guide on how to fix Canva if it is not connecting to Facebook. If you know other ways on how to deal with this issue, kindly let us know in the comment section below. We’d be glad to give credit to your name once this article gets updated.
If this guide helped you, please share it. 🙂
