Are you staring at a blank page since Canva is not loading on your browser?
Being a web-based application is one of the best aspects of Canva. This allows you to access all of your projects on any computer available. While having your projects on the cloud is great, it can also pose problems if you cannot access your account or Canva’s website.
If you can’t access Canva’s website or your projects are not loading on the platform, then you are not alone. Recently, users voiced their concerns on Twitter due to Canva’s website being inaccessible.
Although Canva quickly replies to the queries and acknowledges the problem, it takes time before they can provide an actual solution since some users are also reporting other problems such as videos not loading, Canva running slow, and downloading problems.
Lucky for you, we are here to help!
In this guide, we are going to show you the best ways on how to tackle the issue with Canva not loading on your browser.
Let’s get started.
- 1. Check Canva’s Servers.
- 2. Re-Login to Your Account.
- 3. Turn Off Your VPN.
- 4. Try Another Browser.
- 5. Check and Reset Your Internet.
- 6. Clear Your Browser’s Cache and Cookies.
- 7. Disable Your Browser Extensions.
- 8. Go for Canva Pro.
- 9. Contact Support.
1. Check Canva’s Servers.
Before doing anything on your computer, it is always a good practice to check Canva’s servers if they are running. This way, you can determine if the problem is on your system or their side.
If their servers are currently down, then you cannot do anything about it but wait.
On the other hand, you can also use third-party sites like Downdetector. It is a free tool that displays the status of Canva’s servers as well as the problems that it has encountered for the past 24 hours.
2. Re-Login to Your Account.
If you can access your account but having a hard time loading your projects, then you can try signing out of the website and logging back in. This would refresh your account’s data, which could’ve encountered an error, and re-establish a proper connection between your browser and Canva’s servers.
- On Canva, click on your Profile Picture at the top-right corner of the screen.
- Next, hit the Sign Out button.
- Lastly, enter your account’s credentials again and click the Login button.
Now, try to re-access your files to see if the problem with Canva not loading your projects is already resolved.
However, if the actual website of Canva is not loading, proceed to the next method below to address the problem.
3. Turn Off Your VPN.
In today’s Internet era, security and privacy online have been in question. Even the largest social media platform, Facebook, was forced to pay fines because of privacy violations. For users to secure their identity online, they use applications like VPNs.
These are services that mask the true IP address of users with a dummy one to keep their connection private while using the Internet.
Although VPN services are useful for security, they can sometimes interfere with the connection between your browser and Canva’s servers. To ensure that your VPN is not the problem, try to disable it and see if Canva would load without any problems on your browser.
4. Try Another Browser.
Search browsers use different engines like WebKit, Blink, and Gecko, which are used to render the website and display it on our screen. However, these render engines don’t interpret the code written on websites the same way.
This means that a website may work without any problems on one browser but won’t load on another browser.
If Canva is not loading on your default browser, try to change things a bit and use another browser. Ideally, use popular browsers like Chrome, Firefox, and Opera, which are likely to get optimized by web developers.
5. Check and Reset Your Internet.
If Canva is not loading on your browser, it can also indicate that your network is not stable or running slow. You can verify this by performing a speed test using third-party sites like Fast.com. It is a simple tool that effectively measures your internet upload and download speed.
Once the result comes out, and your internet is indeed slow, you can try restarting your router to resolve the problem. To do this, locate the power cable of your router and unplug it from the outlet to turn it off. Now, allow your router to reset by waiting for 5 to 10 seconds before plugging it back into the wall outlet.
After restarting your router, run another speed test to check if the problem is already fixed. However, if your network is still slow or unstable, contact your ISP (Internet Service Provider) immediately and let them know about the issue.
6. Clear Your Browser’s Cache and Cookies.
Browsers store temporary data called cache and cookies on your computer, which are used to improve the loading time of websites that you already visited. However, these data can accumulate over time and get corrupted.
If your browser’s cache and cookies are corrupted, then previous websites that you’ve visited cannot load properly. To fix this, simply clear your browser’s data to get rid of corrupted caches and cookies.
- On your browser, press CTRL + H on your keyboard to open the History tab.
- After that, click on Clear Browsing Data.
- Now, ensure that ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are marked checked.
- Finally, select ‘All Time’ from the Time Range tab and hit the Clear Data button.
This process can take a couple of seconds, depending on the size of your browser’s data. Now, try to re-access Canva’s website and see if the problem is already fixed.
7. Disable Your Browser Extensions.
Another aspect that may affect some websites is extensions. These are programs installed on your browser that adds certain functions to websites.
However, sometimes websites cannot function properly with browser extensions, especially if it offers functionalities already present on the website.
To rule out this scenario, try to disable your browser extensions and see if Canva would load properly.
- First, press ALT + E on your keyboard, followed by the S key to open Settings on your browser.
- Inside the Settings, click on Extensions from the side menu.
- Finally, disable all the browser extensions that you are using.
Give your browser a restart after turning off your extensions. Now, open Canva once again and see if the site would load properly on your browser.
8. Go for Canva Pro.
If you don’t want your workflow to be affected by random problems occurring on Canva, you should consider upgrading to Canva Pro.
Upgrading to the pro version would give you access to their 24/7 customer support. This is extremely helpful, especially if you’ve encountered an error while trying to meet your deadlines. Since you are a pro user, you are on the top of their list when it comes to addressing the issues on their platform.
Besides, premium features like exporting on multiple formats, uploading your fonts, and access to over 75 million premium stock audio, photos, and videos would be available at your disposal.
9. Contact Support.
Unfortunately, if none of the methods above worked out for you, we suggest that you let the experts handle your problem.
Try contacting Canva’s support and let them know about the issue you are having on their platform. When reporting a problem, be sure to include important details like your account details, the browser you are using, and the device you use to help them address your concern faster.
This brings us to the end of this guide. If you know other ways on how to fix Canva if it is not loading properly, kindly share them in the comment section. We would be glad to give you credit for the solution once we update this article.
If this guide helped you, please share it. 🙂