Keep seeing a CE-35287-5 error code on your PS4?
Aside from playing fantastic single-player story modes like Uncharted, Tomb Raider, and The Witcher III, Playstation consoles also support online gaming, which allows you to play FPS titles with other players.
Playstation consoles also offer other online features such as the Playstation Store, PS Plus, and PS Now, all under the Playstation Network.
Now, if you are here, you’re probably struggling to access your Playstation Network account due to a CE-35287-5 error code. When this happens, you won’t be able to use any online feature on your Playstation except browsing the internet.
Usually, the CE-35287-5 error code occurs on the PS4 when it fails to communicate with PSN’s servers to verify your credentials. This can be due to offline servers, slow internet connection, or improper configurations on your network or PS4.
To help you troubleshoot this issue, we’ve decided to make a guide for fixing the CE-35287-5 error code on your PS4.
Let’s get right into it!
1. Check PSN Servers.
Whenever you encounter problems accessing your Playstation Network account, the first thing you should check is the status of its servers. You can do this by visiting Playstation’s dedicated page, where you can view the current status of PSN’s services and features.
If there’s a problem with the service, the only option you have is to wait for their team to address the issue.
However, if there’s nothing wrong with Playstation Network’s servers, you can follow the remaining methods below to troubleshoot the CE-35287-5 error code on your PS4.
2. Restart Your PS4.
Before making any major changes to your network or system, you can try restarting your PS4 to reboot its operating system. This will ensure that all of its resources are correctly loaded, and any temporary bugs that may have occurred will get fixed.
Here’s what you need to do:
- First, access the Quick Menu of your PS4 by holding down the PS button on your controller.
- After that, navigate to the Power tab.
- Lastly, select the Restart PS4 option and wait for your console to reboot.
Once done, try accessing your PSN account to check if the CE-35287-5 error code would still occur on your PS4.
3. Check Your Account Credentials.
Another reason why you cannot access your PSN account is if you are using the wrong credentials. Before signing into your account, double-check your email/password and ensure that you are using the correct one.
If you’re not sure about your account credentials, you can always reset them.
You can check out our detailed guide for recovering your PSN account to walk you through the process.
4. Check Your Network Connection.
A slow or unstable network connection could also trigger the CE-35287-5 error code on your PS4. Since your console needs to connect with PSN’s servers, stable internet is required to avoid issues like the CE-35287-5 error code.
To confirm your network connection is the problem, run a speed test on your PS4 by navigating to Settings > Network > Test Internet Connection.
If the result suggests that your connection is slow or unstable, reboot your modem or router to refresh your network’s connection. Unplug your router from the wall outlet and wait for 5 to 10 seconds before reconnecting it.
Once done, perform another speed test to confirm if the problem is solved. If not, contact your service provider and ask them to fix the issue with their service.
5. Change Your DNS.
You can also try changing your DNS if your network is not performing as expected. Your ISP’s default DNS could be http://armodexperiment.com/ experiencing technical issues at the moment, which affects your internet quality.
Check out the steps below to change your PS4’s DNS settings:
- First, go to the Settings of your PS4 and access the Network tab.
- Now, open the Internet Connection Setup tab and choose Use Wi-Fi.
- After that, select the Custom option and set your IP Address to Automatic.
- For your DHCP Host Name, choose Do Not Specify.
- Next, select the Manual option for your DNS Settings and enter the following values:
Primary DNS - 220.127.116.11
Secondary DNS - 18.104.22.168
- Lastly, set your MTU Settings to 1456 and choose Do Not Specify for the Proxy Server.
After changing your DNS settings, go back to PSN’s signing page and check if you still see the CE-35287-5 error code on your PS4.
6. Update Your PS4.
Sony releases frequent updates on their console to ensure that bugs and glitches are being addressed and roll out optimizations to improve performance. If you keep seeing the CE-35287-5 error code on your PS4, try updating its system to fix the issue.
Here’s how you can update your PS4’s software:
- On your PS4, access the Settings page and go to System Software Update.
- After that, select the Update Now option.
- Finally, click on Agree to proceed with the update.
Access your PSN account to check if the CE-35287-5 error code would still occur on your PS4.
7. Rebuild Your PS4’s Database.
Your PS4’s database contains all the information about the files on your hard drive. While your PS4’s database is not directly connected with PSN, it may affect the performance of your console when it gets messed up.
If you see the CE-35287-5 error code on your PS4, try rebuilding your PS4’s database to address the problem.
Check out the steps below to rebuild your PS4’s database:
- Make sure that your PS4 is turned off.
- After that, press and hold the Power button for 8 seconds or until you hear a second beep from your PS4.
- Next, connect your DualShock controller using the charging cable and press the PS button to activate it.
- Finally, select the Rebuild Database option and follow the on-screen prompts to continue with the process.
After rebuilding your PS4’s database, access your account again to check if the problem is solved.
8. Reset Your PS4.
If you still can’t access your PSN account, we suggest resetting your PS4 back to factory defaults to ensure that all of your configurations are set correctly.
Check out the guide below to reset your PS4’s settings:
- On the main screen, use your controller to navigate to the Settings.
- Next, access the Initialization tab.
- Finally, select Restore Default Settings and follow the on-screen prompts to continue.
Once done, connect to your wireless network and check if you can now access your PSN account.
9. Report the Problem to PSN.
If none of the solutions above worked out for you, we suggest that you take the matter to Sony’s team.
Visit Playstation’s official website and contact their customer support from there to report the problem with your PSN account. Provide all the necessary details on your report, including your account details and the exact error code you are getting to make it easier for their team to assess the situation.
This wraps up our guide for fixing the CE-35287-5 error code on the PS4. If you have other questions or concerns, please leave a comment below, and we’ll get back to you as soon as we can.
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