Find that the cellular data is not working on your iPhone XS Max?

We usually connect to the internet using cellular data network whenever the Wi-Fi is not available. Some of us could be taking our vacation in a secluded area. Others might be staying over with our loved ones in a rural area. It’s safe to say that having cellular data as our backup can be a lifesaver because not all places we may be in have an available Wi-Fi network.

But what if the internet is not working when you use your cellular data network? It can be challenging to pinpoint where exactly is the issue since it has a lot of essential factors such as the settings of your iPhone, iOS itself, or even your wireless carrier’s settings.

In today’s post, we will discuss those different components and the appropriate methods which we can try to one-by-one check each factor off the list until we come to the working solution. Rest assured, the techniques in this guide will provide you a clear plan of action that you can take so you’re not left having to waste your time googling up various other sources for the right method.

Without further ado, let’s jump right in!

 


TABLE OF CONTENTS
  1. Enable LTE in Cellular Option
  2. Remove and Re-insert the SIM Card.
  3. Refresh Cellular Data Connection
  4. Use Airplane Mode to Remove Connection Conflict
  5. Update Network Carrier Settings
  6. Reset Network Settings
  7. Update iOS to Latest Version
  8. Reset the Device to Default Settings
  9. Visit Nearest Apple Store for Support

 

How to Fix Cellular Data Not Working on iPhone XS Max: 9 Ways

 

1. Enable LTE in Cellular Option.

Long Term Evolution or LTE, in short, is a standard in modern cellular networks that help provide a larger capacity of bandwidth compared to the older version of cellular data technology. Network carriers have been using LTE which can also be written as 4G-LTE for a while now to deliver a faster internet service that makes the most out of 4G’s potential.

So it’s likely that the LTE feature was not enabled on your iPhone as you may have initially presumed it had nothing to with cellular data.

To enable LTE, simply go into your iPhone’s Settings app and then tap on Cellular. Next, select Cellular Data Options. Lastly, tap on Enable LTE then make sure the Enable LTE option is enabled for both Voice & Data.

 

cellular data not working on iPhone XS Max

 

One older iOS models, you can access the Enable LTE page by going into your Settings > Mobile Data and tap Enable LTE.

If you do not see the LTE option, then chances are it may appear written as 4G instead. If 4G doesn’t appear too, then you will want to get in touch with your wireless carrier and see if they indeed provide the 4G/LTE service (some wireless carriers don’t) and then request to upgrade your plan.

 

 

 

 

2. Remove and Re-insert the SIM Card.

The solution that worked to restore the cellular data capabilities for our own iPhone XS Max was to remove and then re-insert the SIM card. It’s likely that your iPhone may have suffered from a fall impact that could have resulted in a misalignment of your SIM card. To be sure, remove and re-insert your SIM card on your iPhone.

Here’s how you can do it:

  1. First and foremost, turn off your iPhone XS Max by tapping on the Settings, then General and then Shut Down.
  2. Then, insert the SIM removal tool, which came in with your iPhone XS Max, into the small hole on the right side of your device.
  3. After that, push it in slightly to eject the SIM card tray and remove it.

cellular data not working on iPhone XS Max

 

  1. Next, remove the SIM card from the tray and place it again with the metal chip facing downward.
  2. Now re-insert the SIM card tray into the iPhone slot and push it in towards the device until it clicks into place.
  3. Finally, turn back on your iPhone and enable your Cellular Data setting.

Now that you have made sure that your SIM card is securely in place, you will be able to connect to the internet using your cellular data network. Let us know down below whether this method works for you just like it did for us.

 

 

3. Refresh Cellular Data Connection.

There is a possibility that you may have a weak cellular signal where you are trying to connect. Sometimes your iPhone needs to lock in with the strongest signal in the area so it can sync with the cellular network. To help your iPhone do this, you need to refresh your cellular network connection.

You can do this by tapping on the Settings and then Cellular option. Tap on the Cellular Data option switch and give it a good 15 seconds and make sure you have a good cellular signal. Tap the switch again to enable it again.

 

cellular data not working on iPhone XS Max

 

If you are still unable to connect, keep reading as we have a few more potential solutions to get through. 🙂

 

 

4. Use Airplane Mode to Remove Connection Conflict.

One of the most effective ways to reset your cellular data connections is to turn on Airplane mode. By turning on Airplane mode and then turning it back off, you are essentially removing any conflicts that may have occurred with the connection with your wireless carrier over time.

Turning on Airplane mode does disable all your connections such as Bluetooth, Wi-Fi, and Cellular network all at the same time, which helps to remove any faults or bugs with these services so that you can start anew.

Here’s how you can turn on your Airplane mode (if you didn’t know how):

  1. First, make sure you are at the home screen of your iPhone XS Max.
  2. Next, bring up your Control Center then tap the Airplane Mode switch iPhone Stuck in Headphones Mode  to enable it.
cellular data not working on iPhone XS Max

 

  1. Give it around 5 minutes before you switch back to disable Airplane Mode.
  2. Finally, on the same screen, tap on Cellular and enable your cellular data network connection.

 

 

5. Update Network Carrier Settings.

It is known that wireless carriers constantly make changes to their network so they can deliver a good user experience to their clients. Some of these network upgrades require you to change the settings on your iPhone for it to work. This is not complicated because all you have to do is just hit the Update option when a carrier settings update is available.

To find out whether you have any new carrier settings update to be installed, here’s what you do:

  1. Go ahead and connect your iPhone to the internet using a Wi-Fi connection.
  2. Then tap the Settings on your iPhone XS Max, then General option, and then the About option.
  3. Now find the Carrier section and give it a few seconds to check for new updates.

cellular data not working on iPhone XS Max

 

  1. Tap on the Update and follow the instructions to complete the update process.

cellular data not working on iPhone XS Max

 

  1. Finally, after the process, reboot your iPhone to make sure that your device has applied the new settings.

If the above process does not work or you find that cellular update fails to be installed, then you may want to consider contacting your wireless carrier for more information. You have to make sure that the SIM card you are using is correctly configured by their technician so you can successfully connect to their network. We strongly advise that if the SIM card doesn’t work on your iPhone, then have them try it on a different phone. This process is essential to rule out any problems with your SIM card itself.

Having updated the cellular settings on your iPhone, you should be able to connect to the internet using cellular data with no issues.

 

 

6. Reset Network Settings.

Resetting your network settings is a popular way to set all network configuration and settings on your iPhone back to its default state (just like how you first got it). Doing this helps to recover the device from any corrupted network settings that may have been caused by improper shutdown processes, unsafe networks, or unsuccessful updates.

By rebuilding the settings back to its default state, it will repair the device so that it starts afresh when connecting to network services such as your Wi-Fi and particularly your cellular data. Take note, however, that by resetting your iPhone’s network settings will erase any saved Wi-Fi passwords or custom configurations you may have set for your network (if you have any). It’s a good idea to record down your saved Wi-Fi passwords before going through with the below steps.

When you’re ready, here’s how you do it:

  1. Go ahead and open the Settings on your iPhone, then tap General, and then tap Reset.
  2. Next, find and tap Reset Network Settings.

cellular data not working on iPhone XS Max

  1. Then, provide your device passcode if applicable.
  2. Finally, confirm the process.

You may now try and enable the Cellular Data on your device to see if resetting the network settings did the trick.

 

 

7. Update iOS to Latest Version.

By the time you read this post, it’s possible that Apple may have already released a new update or two which addresses this cellular data issue with the iPhone XS Max model.

Bugs are common for devices such as the iPhone, and Apple does often release patches that help address these issues.

Just to be sure that you have the latest bug fixes on your iPhone, here’s what you can do:

  1. First, be sure that you have a backup of your iPhone using iCloud or your computer before updating.
  2. Then, plug-in your iPhone into power and connect to the internet using Wi-Fi.
  3. Now go to the Settings, then General, and then tap Software Update.
  4. Next, tap the Download and Install option. If you are prompt with a message that asks to temporarily remove apps because the software needs more space for the update, tap Continue. Later, iOS will reinstall apps that it removed.
  5. To update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, just plug your device into power before you go to sleep. Your device will update automatically overnight.
  6. Finally, provide the passcode if applicable.

cellular data not working on iPhone XS Max

 

Once you’ve updated your iPhone to the latest iOS version, try and check to see if the issue is fixed. Otherwise, you will need to move onto the last resort below.

 

 

8. Reset the Device to Default Settings.

The last resort is to restore your iPhone to how you first bought it, assuming it was all working then. Factory resetting the device is useful in cases where internally, there remains corrupted software. Additionally, it also helps to remove all the installed apps, which allows you to see if any of your apps installed on your iPhone is what’s causing the cellular data issue.

 

⚠️ Note

Resetting your iPhone back to default will erase everything on it! Please make sure to make a backup of your iPhone beforehand so that you can always recover all of your data and apps whenever you need to.

 

Once you’ve made the backup, here’s how you can do it:

  1. Go ahead and tap the Settings on your iPhone, then General, and then Reset option.
  2. Then, find and tap Erase All Content and Settings option.

cellular data not working on iPhone XS Max

 

  1. Next, provide your device passcode if applicable.
  2. Finally, tap Confirm to finalize the process.

Now that you have your iPhone on its default state try to enable the cellular data and connect to the internet. You should be able to connect now with no connection issues.

 

 

9. Visit Nearest Apple Store for Support.

If none of the above solutions manage to do the trick or if you wish to have someone more experienced handle the factory restore process shown in Method 8, then we suggest visiting your nearest Apple Store or authorized Apple Service Provider for assistance. There is a possibility that the hardware part of your iPhone that is responsible for the cellular connectivity is defective. With the help of an Apple-certified technician, he or she can check your iPhone XS Max internally and see if any hardware needs repairing or replacing.

We always advise that before you head out to the store that you make sure to check your warranty options so that you know whether any discounts or free repairs/replacement services are available to you. If you’ve just bought your iPhone XS Max, then understand that you have 14-days for return and refunds.  Additionally, tell them the troubleshooting steps you did from this post, as it can save a lot of time!

 

Apple Store

 

Now, what if you don’t have an Apple Store in your area? No worries, check out the available support in your country. You can book an appointment for repair online and have your iPhone checked in their lab. All you need to do is send them your iPhone through a carrier. The great thing about this is that you can actually monitor the repair progress on their website.

 

Apple Repair

 

Before we end this article, we would like to thank you for taking the time to read this guide. We hope that we have helped you fix your cellular data not working on your iPhone XS Max issue. If you have questions related to this topic, please feel free to leave a comment below, and we will love to help you out. ❤️

 

If this guide helped you, please share it. 🙂