Can’t figure out why chats are not showing on Twitch?
Twitch is one of the most convenient platforms to use for broadcasting shows or streaming gameplays. It provides various tools that help you improve your stream and make it look more professional.
While there are a handful of features on Twitch, one of the most used is Twitch chat.
This feature enables content creators and fans to communicate during a stream, allowing you to build a community within your channel.
The Twitch chat is also helpful in case something goes wrong on your stream. You’ll immediately know about the issue since most of your viewers will probably call you out for the problem.
It also adds life to your stream since you can interact with your viewers and try out some of their suggestions.
Unfortunately, there are instances when chats are not showing on Twitch during streams.
In this guide, we’ll show you what to do if you can’t see chats from your viewers on Twitch.
Let’s get started!
1. Check Twitch Servers.
If you encounter issues on Twitch while streaming, the first thing you should check is the platform’s status. An unexpected error may have occurred, causing some features to malfunction.
Visit Twitch’s status page to confirm if there’s an issue with the servers.
Unfortunately, server-related problems can’t be addressed on your end. If the servers are down, the best thing you can do is wait.
On the other hand, you can move on to the next solution if there’s nothing wrong with the servers.
2. Restart Your PC.
One of the simplest ways to fix most issues on Twitch or any application is to restart your device. This should allow your system to reload its resources and eliminate any temporary errors that may have occurred.
Check out the steps below to restart your computer:
- First, access the Start Menu on your Taskbar.
- After that, click on the Power Options tab.
- Lastly, choose Restart to reboot your system.
Once done, go back to Twitch to check if the problem is solved.
3. Re-Login to Your Account.
A temporary bug or glitch may have occurred on the website, causing your user data to corrupt. If this is the case, try refreshing your account data by closing your current session and logging back in after a few minutes.
You can sign out of your Twitch account by doing the following:
- On your computer, launch your preferred browser and go to Twitch.
- Next, click on your Profile.
- Finally, choose Log Out to stop your session.
Wait for 2-3 minutes before logging back into your Twitch account. Restart your stream to check if Twitch chat is working.
4. Use Incognito Mode.
For unknown reasons, Twitch chat works if you access the platform using incognito or privacy mode on your browser. This should be a straightforward process as most modern browsers have this feature available.
- Chrome / Edge – CTRL + SHIFT + N
- Mozilla Firefox – CTRL + SHIFT + P
For other browsers, please refer to the app’s support page for the instructions to access privacy mode.
5. Check Your Internet Connection.
A slow or unstable internet connection could also be the reason chats are not showing on your Twitch stream. Since you’re using an online service, you’ll need a stable connection to avoid issues while streaming content.
To confirm if your network is the problem, perform a test using Fast.com to measure your network’s current upload and download speed.
If the test indicates an issue with your connection, restart your router to re-establish the link with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it.
Once done, re-run the test to check if your network is now running properly. If not, contact your internet service provider and ask them to fix the issue.
6. Clear Your Browsing Data.
Clearing your browsing data might also help address the issue with Twitch chat. This should eliminate corrupted caches and cookies in your system, which causes your browser and websites to run into issues.
See the steps below to clear your browsing data:
- First, open your web browser and press CTRL + H keys on your keyboard to open the History tab.
- After that, click on Clear Browsing Data from the side menu.
- Now, change the Time Range to All Time and include caches and cookies in the process.
- Lastly, hit the Clear Data button.
Go back to Twitch afterward and check if chats are now showing up on your stream.
7. Flush Your DNS.
Another reason why chats are not showing on Twitch is a corrupted DNS cache. DNS is a vital part of the internet. Without it, your system and browser won’t be able to communicate with website servers.
Here’s what you need to do to flush your DNS:
- On your keyboard, press the Windows + X keys to access the Quick Menu.
- Now, click on Command Prompt (Admin).
- Inside CMD, type ‘ipconfig /flushdns’ and hit Enter.
Once done, restart your computer and go back to Twitch to check if the problem is solved.
8. Contact Twitch.
If chats are still not showing on your Twitch stream, there might be an issue with your account that needs attention from Twitch’s end.
Visit Twitch’s Support page and contact their team to report the issue you’ve been experiencing while streaming on the platform. Provide your account details and other necessary information to help their team assess the situation faster.
That ends our guide for fixing chats that are not showing up on your Twitch stream. If you have questions, please drop a comment below, and we’ll get back to you as soon as possible.
If this guide helped you, please share it. 🙂