How to Fix Connection Issues on Uplay

Can’t figure out how to fix connection issues on Uplay?

Uplay is Ubisoft’s official launcher for its games. It allows you to manage all your favorite titles like Tom Clancy, For Honor, and Assassin’s Creed in one application. This also stores your progress in the cloud for easy access. 

Sadly, many users encounter connection issues on Uplay. Some have a hard time accessing their saves, and others experience problems downloading updates. 

If you are here, we can assume that you are suffering from the same problem. 

Most of the time, connection issues on Uplay are due to server-related problems and slow network connections. However, it can also be due to faulty drivers, improper configurations, and third-party applications. 

In this guide, we will show you how to address connection issues on Uplay. 

Let’s begin!

1. Check Server Status. 

Being an online service, Uplay relies on its servers to deliver content and services to users. If you encounter connectivity issues on Uplay, it might indicate a problem with one of Ubisoft’s servers. 

To confirm this, you can visit Ubisoft’s Help Center and see if there are ongoing issues or system maintenance. 

Ubisoft Help Center

If the servers are down, the only option you have is to wait. Unfortunately, any changes made on your end won’t help the servers’ current situation. On the other hand, you can head to the next solution if there’s nothing wrong with the servers. 

2. Restart Your Computer. 

Whenever you encounter problems with Uplay or any app, the first thing you should do is restart your computer. This should flush your temporary cache and reload your system and app resources. 

Here’s what you need to do: 

  1. On your keyboard, press the Windows key to open the Start Menu
  2. After that, access the Power Options tab. 
  3. Finally, choose Restart to reboot your system. 
Restart PC

Go back to Uplay afterward and see if you’ll still encounter issues. 

3. Check Your Network Connections. 

A slow or unstable internet connection could also be the reason for connectivity issues on Uplay. To confirm this, we suggest running a speed test using to measure your network’s upload and download bandwidth.

If there’s an issue with your network, try restarting your modem or router to re-establish the connection with your ISP. Unplug your router’s power cable from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Disconnect Router

Once done, re-run the test to check if the problem is solved. If not, contact your service provider and ask them to fix the issue. 

4. Close Background Applications. 

Some applications running in the background might be causing conflict with Uplay, which causes connectivity issues. To avoid problems, we suggest closing background applications that you are currently not using. 

Here’s what you need to do: 

  1. Launch the Task Manager by pressing the CTRL + SHIFT + ESC keys on your keyboard. 
  2. Now, head to the Processes tab and click on Memory. This should sort the apps based on their usage. 
  3. Identify the applications you are not using and close them. 
connection issues on uplay

Go back to Uplay afterward and see if you’ll encounter connectivity issues. 

5. Update Network Drivers. 

Outdated network drivers could also cause connectivity issues on Uplay. If this is the case, you can try updating your drivers to the latest version to patch potential bugs and glitches. 

See the steps below to update your drivers: 

  1. First, press the Windows + X keys on your keyboard to open the Quick Access Menu
  2. Click on Device Manager and expand the Network Adapters tab. 
  3. Lastly, right-click on your network controller and choose Update Driver. Follow the prompts to proceed. 
connection issues on uplay

Reboot your system afterward and see if the problem is solved.


6. Update Windows. 

If you still encounter issues with Uplay on your computer, we recommend updating your operating system to the latest version possible. This should patch bugs and glitches in your system that causes connectivity issues. 

Here’s how you can update Windows: 

  1. On your computer, access the Start Menu and go to Windows Settings
  2. After that, click on Update & Security and click on Windows Update
  3. Finally, click on Check for Updates and follow the prompts. 
connection issues on uplay

Go back to Uplay after installing the update and see if you’ll still experience connection issues on Uplay. 

7. Disable Windows Firewall. 

Windows Firewall is a safety feature of Windows that controls access of applications to your network. If you are experiencing connection issues on Uplay, try disabling Windows Firewall on your computer. 

See the steps below to turn off Windows Firewall: 

  1. First, open Windows Settings and go to the Privacy & Security tab. 
  2. After that, navigate to Windows Security > Firewall & Network Protection
  3. Lastly, select a network profile and ensure that Microsoft Defender Firewall is turned off. 
connection issues on uplay

Head back to Uplay afterward and see if the problem is solved. 

That brings us to the end of our guide on how to fix connection issues on Uplay. For your questions and other concerns, please voice them out in the comment section, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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