How to Fix ‘Could Not Complete Your Request’ Error on Adobe Photoshop

Do you see a ‘could not complete your request’ error on Adobe Photoshop?

Adobe Photoshop is one of the best photo editing software in the market. It has been around since 1990 and is the go-to software for professional and creative work. Despite its status, this doesn’t mean that Adobe Photoshop is perfect. 

Like any software or tool, Adobe Photoshop can run into unexpected errors and occasional downtimes. 

One issue you might face in Adobe Photoshop is the ‘could not complete your request’ error message. This problem appears while trying to open a PSD file. 

Based on what we know, this error message is often caused by faulty generator plugins or improper user settings. However, the ‘could not complete your request’ error could also appear whenever something wrong occurs on Adobe Photoshop. 

Fortunately, you’ve come to the right place.

In this guide, we’ll show you what to do if you encounter the ‘could not complete your request’ error on Adobe Photoshop. 

Let’s get started!

1. Restart Your Computer. 

Before changing your configurations, we recommend restarting your system first if you encounter the ‘could not complete your request’ error on Adobe Photoshop. This should reload your system resources and eliminate temporary bugs that may have occurred during use. 

On Windows, here’s what you need to do: 

  1. First, open the Start Menu by pressing the Windows key on your keyboard. 
  2. After that, access the Power Options tab. 
  3. Lastly, choose Restart
Restart your PC

For macOS users, follow the guide below to restart your Mac: 

  1. On your Mac, click on the Apple logo to open the Apple Menu
  2. Next, choose the Restart option on the drop-down menu. 
  3. Finally, click Restart again to confirm your action. 
Restart PC

After restarting your computer, go back to Adobe Photoshop to check if the problem is solved. 

2. Change the Image Extension. 

If you encounter the error message while opening an image on Adobe Photoshop, it might have something to do with the file extension of your image. Based on what we’ve learned, users were able to fix the issue after changing the file extension of their photos. 

For example, if you’re trying to open a .PNG file, try changing it to .JPG or vice versa. 

3. Change Your Graphics Processor Settings. 

Some users were able to fix the issue by changing the graphics processor settings. As it turns out, Adobe Photoshop runs into errors when using your dedicated graphics to improve its performance. 

To avoid this, don’t allow Photoshop to use your graphics card for rendering. Here’s what you need to do: 

  1. On your computer, run Adobe Photoshop
  2. Now, press CTRL + K on your keyboard to open Preferences
  3. Finally, go to the Performance tab and unselect the ‘Use Graphics Processor’ option. 
could not complete your request error on Adobe Photoshop

Save the changes and restart Adobe Photoshop. Try opening your projects again to check if the error still occurs. 

4. Disable Adobe Photoshop Generator. 

For other users, disabling the Generator option on Photoshop solved the ‘could not complete your request’ error. While there’s no clear explanation why this option causes issues, it’s worth trying on your end. 

See the steps below to guide you on the process: 

  1. First, run Adobe Photoshop on your computer. 
  2. After that, press CTRL + K on your keyboard to access the Preferences tab. 
  3. Lastly, navigate to Plug-Ins and untick the ‘Enable Generator’ option. 
could not complete your request error on Adobe Photoshop

Once done, restart the software and check if the ‘could not complete your request’ error on Adobe Photoshop still occurs. 

5. Reset Your Preferences. 

If you still encounter the error message after doing the steps above, try resetting your preferences before trying to reinstall Adobe Photoshop. This should reset improper configurations on your system. 

Here’s what you need to do: 

  1. On your computer, launch Adobe Photoshop and press the CTRL + K keys to open Preferences
  2. Now, go to the General tab and click on Reset Preferences on Quit
  3. Finally, restart Adobe Photoshop to apply the changes. 
could not complete your request error on Adobe Photoshop

Open your PSD files afterward to check if the problem is solved. 

6. Reinstall Adobe Photoshop. 

At this point, the last thing you can do is delete Adobe Photoshop from your system and reinstall it. This way, you can ensure that there are no broken or missing installation files and you have the latest working version of Photoshop. 

See the steps below to delete Adobe Photoshop on Windows: 

  1. First, open the Control Panel on your PC
  2. After that, click on the Uninstall a Program option. 
  3. Lastly, right-click on Adobe Photoshop and choose Uninstall
could not complete your request error on Adobe Photoshop

For macOS users, head to Finder > Applications and drag Adobe Photoshop to the Trash Bin to delete it. 

Once done, reinstall Adobe Photoshop on your computer and check if the problem is solved. 

That wraps up our guide on how to fix the ‘could not complete your request’ error on Adobe Photoshop. If you have other concerns, please leave a comment below, and we’ll do our best to help. 

If this guide helped you, please share it. 🙂

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