How to Fix Crashing Issue on TikTok

Are you trying to figure out how to fix the crashing issue on TikTok?

Aside from watching tons of videos, you can also create your own clips on TikTok to showcase your creativity and talent. This can also be a potential for you to earn money if your account gets a decent amount of followers. 

Recently, many companies started to advertise their products and services on TikTok due to the number of viewers they can reach through influencers. 

If you upload videos on TikTok regularly and do it for a living, encountering issues on the platform can be frustrating, especially if it gets in the way of your daily upload schedule. 

One of the most terrible problems on TikTok is the crashing issue. It can randomly occur while using the app or even while you’re recording a clip. This means that you’re at risk of losing a good take when the app randomly crashes. 

With this, it’s important to address this problem on TikTok right away. 

Today, we will show you the best methods for fixing the crashing issue on TikTok. 

Let’s dive right in!

1. Restart TikTok. 

If TikTok keeps crashing on your device, one of the first things you can do is restart the app. There could be a temporary bug or glitch on your device, which causes applications to malfunction or randomly crash. 

For Android and iOS devices, you can restart TikTok through the application switcher. Swipe upwards from the bottom of your screen to access it and locate the TikTok app from the list. After that, drag TikTok upwards to close it. 

crashing issue on TikTok

If you are using an older iOS device, double-tap the Home button to open the application switcher.

Once done, go back to your home screen and relaunch TikTok to check if the problem is solved. 

2. Check Your Network Connection. 

Since TikTok is an online platform, you’ll need a stable internet connection to use the app without issues. While crashes are not usually caused by poor network connection, it’s still possible. 

If TikTok keeps crashing on your device, run a test on your network using to measure its current speed. 

crashing issue on TikTok

Restart your router if the test indicates that your internet is the culprit to refresh the connection with your service provider’s servers. Unplug your modem from the outlet and wait for 5 to 10 seconds before plugging it back in. 

crashing issue on TikTok

Once done, re-run the test on your network to check if the problem is solved. If not, report the issue to your ISP and ask them to fix the issue. 

3. Update TikTok. 

Another reason you experience the crashing issue on TikTok is using an outdated version of the app. The current version you’re using may have an underlying problem that causes TikTok to crash unexpectedly. 

For iOS users, you can update TikTok by doing the following: 

  1. First, go to the App Store on your iOS device. 
  2. Next, open your Profile and look for TikTok on the list. 
  3. Lastly, tap the Update button to install the latest version. 
Update Apps iOS

If you are using an Android device, follow the steps below to check for updates: 

  1. On your device, tap on Google Play Store to launch it. 
  2. After that, go to your Profile and tap on Manage Apps & Device
  3. Now, choose Updates Available and look for TikTok
  4. Finally, tap the Update button if there’s a newer version of TikTok available. 
Update Apps Android

After updating TikTok, restart the app and see if you still experience crashing issues during use. 

4. Clear TikTok Cache. 

Like any application, TikTok uses caches to enhance its performance. However, this can accumulate over time or become corrupted, which can cause issues on the app. 

If you can’t use TikTok properly due to random crashes, try clearing your app cache. 

Here’s what you need to do: 

  1. First, launch TikTok on your device. 
  2. After that, go to your Profile and tap on the Options button in the upper-right corner of your screen. 
  3. Now, find the Caches & Cellular Data tab and tap on Free Up Space
  4. Lastly, hit the Clear button next to the Cache tab to start the process. 
crashing issue on TikTok

Restart TikTok after clearing its app cache and see if the crashing issue on TikTok is solved. 

5. Reinstall TikTok. 

If you still experience random crashes while using TikTok, the last option you have is to reinstall the app. This should fix any corrupted data on the app and ensure that you’re using the latest version possible. 

Here’s what you need to do to delete TikTok on your device: 

  1. First, locate the TikTok app from your home screen. 
  2. After that, press and hold its app icon until the options menu shows up. 
  3. Lastly, tap on Remove App (iOS) or Uninstall (Android) to remove TikTok
crashing issue on TikTok

After uninstalling TikTok, go to the App Store or Play Store on your device and reinstall the app from there. 

6. Report the Problem to TikTok. 

At this point, we suggest taking the matter to the experts if you still experience random crashing issues on TikTok. 

Go to TikTok’s Help Center, browse the guides on their page, and see if you can find any solution. On the other hand, you can also contact their customer service from there to ask for assistance regarding the issue. 

crashing issue on TikTok

That sums up our guide for fixing the crashing issue on TikTok. If you have questions, don’t hesitate to leave a comment below, and we’ll be here to help. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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