Did you top up, but the credits are not appearing on your Halo Infinite account?
Halo Infinite received a warm welcome from long-time fans when it was released last December 2021. The game had positive reviews on Steam and marked the 16th installment in the Halo franchise.
Despite its initial success, this did not save Halo Infinite from unexpected downtimes and glitches.
If you’re here, we can assume that you are getting worried since your credits are not appearing on Halo Infinite. Occasional bugs and errors are fine, but when there’s money involved, it needs to be resolved right away.
Usually, credits do not reflect on your Halo Infinite account due to server-related errors. There might be an issue with Halo’s servers, or the devs are performing system maintenance.
In this guide, we’ll show you what to do if your credits are not appearing on Halo Infinite.
Let’s jump right in!
1. Check Halo Infinite Servers.
Halo Infinite is an online game. This means that its servers play a vital role in delivering content and services to its users. If there are ongoing issues with the serves, expect the game to malfunction.
You can use third-party tools like Downdetector to confirm this.
If the game servers are down, the only thing you need to do is sit back and wait for Halo Infinite’s team to address the issue. Since the problem is on their end, you don’t have to worry about losing your credits.
On the other hand, you can head to the following method below to troubleshoot the issue if Halo’s servers are working fine.
2. Restart the Game.
Before changing your configurations, try restarting the game first if you’ve just topped up the in-game credits. Your account data might not have refreshed automatically, causing the credits not to reflect on your profile.
Simply close the game and relaunch it after several seconds to force your account data to refresh.
3. Check If the Transaction Push Through.
Another reason why your credits are not appearing on Halo Infinite is if your transaction did not push through. If you can’t see the in-game credits you’ve just purchased, it’s possible that your purchase was not successful.
Here’s how you can check your transactions:
- First, open any browser and open Xbox’s official site. Provide your credentials to access your account.
- Next, click on your Profile icon on the upper right corner and click on More beside the Xbox Profile tab. Select Xbox Settings.
- After that, click on See All Transactions under Billing.
- Lastly, check if your recent purchase had pushed through.
If your purchase failed, try to top up again or check your payment method first to ensure it’s working.
4. Verify Your Game Files.
While this rarely happens, it’s still possible that some of your game files are corrupted, causing your game credits not to appear on Halo Infinite. To rule this out, try verifying Halo Infinite’s package on Steam.
Here’s what you need to do:
- On your computer, launch Steam and go to your Library.
- After that, right-click on Halo Infinite and choose Properties.
- Go to the Local Files tab afterward.
- Finally, click on Verify Integrity of Game Files.
After the scan, restart Steam and launch Halo Infinite. Go to your profile to check if your in-game credits are showing.
5. Contact Support.
If your credits are still not appearing on Halo Infinite, we suggest contacting Halo’s team right away.
Go to Halo Infinite’s support page and submit a ticket. Provide your account details, the transaction number of your purchase, and other necessary information about your top-up to make it easier for Halo’s team to assess the situation.
That ends our guide for fixing credits that are not appearing on Halo Infinite. If you have other concerns, drop a comment below, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂
