Is Discovery Plus not working on your Vizio TV?
Vizio TV is one of the few brands that launched their TVs at a reasonable price while packing excellent features and decent display quality. However, its low price comes with a few setbacks.
For one, their OS is quite slow and unoptimized compared to premium brands like Sony, Samsung, and LG.
You can also encounter issues when running less popular services and apps.
Recently, there have been reports from a few Vizio TV users who encountered errors while running Discovery Plus.
Based on the reports, the app is not launching on their Vizio TVs. On the other hand, some users also reported issues with playing movies and TV shows, difficulties navigating the interface, and random freezes and crashes.
If you are among these users, we got you covered.
Today, we will show you how to fix Discovery Plus if it’s not working correctly on your Vizio TV.
Let’s get right into it!
1. Check Discovery Plus Servers.
Before doing anything on your device, we recommend checking Discovery Plus’ servers if the app is not running on your Vizio TV. This way, you can know right away whether the problem is coming from your end or Discovery Plus.
You can use third-party apps like Downdetector to view the current status of Discover Plus.
If there are ongoing issues with the servers, the best thing you can do is wait. Since server-related problems can’t be resolved on your end, any changes made on your TV won’t help at all.
Head to the next solution below if Discovery Plus’ servers are working fine.
2. Re-Login to Your Account.
Discovery Plus may have run into a temporary error, causing your account data to corrupt. If this is the case, we suggest logging out of your current session to force the app to reload your account information.
Here’s what you need to do:
- First, launch a web browser and go to the Discovery Plus website.
- After that, log in to your account.
- Now, access your Profile and go to the Settings.
- Lastly, click on Manage Devices and locate your Vizio TV. Hit the Remove button beside it to stop your session.
After a few minutes, go back to Discovery Plus on your TV and re-login. Try playing a few shows afterward to check if the problem is solved.
3. Check Your Network Connection.
Since Discovery Plus is an online platform, it relies on the servers to deliver content and features. If you can’t stream anything on your Vizio TV, it might indicate a problem with your connection.
To confirm this, perform a speed test using Fast.com to measure your network’s upload and download bandwidth.
If the problem lies with your network, we recommend restarting your router to re-establish the connection with your service provider’s servers. Disconnect your modem’s power cable from the outlet and allow 5 to 10 seconds to pass before plugging it back in.
Once done, re-run the test on your network to check if the problem is solved. If the issue persists, contact your ISP and ask them to fix your connection.
4. Update Your Vizio TV.
The firmware or software running on your Vizio TV might have an issue that causes Discovery Plus to malfunction. It is also possible that your OS is not compatible with the app, explaining the problem.
Whichever the case, we suggest updating your Vizio TV to the latest firmware possible to address compatibility issues and patch errors.
Please refer to your TV’s user manual on how you can install software updates.
5. Contact Discovery Plus.
If none of the options above worked, we suggest that you let the professionals handle the situation.
Go to Discovery Plus’ Support page and contact their team to report the issue you’ve been experiencing. When asking for help, make sure to provide your account details, the model of your TV, and the exact problem you’re experiencing to help their team assess the situation faster.
That sums up our guide on how to fix Discovery Plus if it’s not working on your Vizio TV. If you have questions, please drop a comment below, and we’ll do our best to answer them.
If this guide helped you, please share it. 🙂