How to Fix Disney Plus Subtitles and Closed Captions Issues on PS4

Trying to watch The Mandalorian but you find the subtitles on Disney Plus do not match the screen and dialogue pictured and seems delayed? 

Or perhaps the closed captions seem too intrusive?

Whatever issue you are having with your Disney Plus on your PS4, you’re not alone as many users have taken to Reddit and Twitter to rant about their frustrations with Disney Plus:


This guide is written to help provide some possible fixes as well as workarounds to fixing the various subtitles and closed captions issues on Disney Plus, specifically the PS4.

Without further ado, let’s get right into it.


    1. Find the Closed Captions Too Distracting? Then Do This
    2. Find that the Subtitles Are Delayed Or Irrelevant?
    3. Update the Firmware to Latest Version


How to Fix Disney Plus Subtitles and Closed Captions Issues on PS4


1. Find the Closed Captions Too Distracting? Then Do This.

If you find that the closed captions on your Disney Plus are too distracting and ugly, then try this for a change:

  1. Jump into your Disney Plus app on your PS4 and then from the Settings select Accessibility.
  2. Next, select Closed Captions.
  3. Now, from here you will want to enable the Closed Captions option and then disable the Show Closed Captions setting as Specified by Content option.



If that doesn’t do the trick to remove the closed caption’s background, then try to carry out the same steps (Step 1 to 3) on your PC. The changes should take effect onto your Disney Plus account on your PS4 as well assuming you’re logged into the same account. 


You can also try changing the subtitle language as well as customize it manually as shown below to appear less distracting.

disney plus subtitles and closed captions issues on ps4



2. Find that the Subtitles Are Delayed Or Irrelevant?

If you’re finding that your subtitles on Disney Plus are delayed, too slow or doesn’t make sense, then, unfortunately, there is no possible fix that we can surely back on fixing the issue. 

Subtitle issues that are delayed or irrelevant can only be fixed from the technical side of the Disney Plus platform. Hence the best way to keep track till then is to torrent cross your fingers and pray to Mickey Mouse that they would release an update that would fix this issue.  

Make sure that you have set up auto-update on your PS4 to automatically receive any incoming software updates for the Disney Plus app. To do this, Settings > System > Automatic Downloads > Tick the checkbox next to Application Update Files as well as Install Automatically.

disney plus subtitles and closed captions issues on ps4



3. Find That the Subtitles and Closed Captions Appear Randomly at the Top of the Screen?

If you find that the subtitles/closed captions are appearing randomly at the top of the screen on Disney Plus on your PS4, then understand that this issue is mainly only for PS4. Several Reddit users have posted that this issue is explicitly happening when viewed from their PS4, but works when using any of their other devices such as the Xbox, PC, iPad, etc.

Again Disney would have to resolve this technical issue from their side, and since Disney Plus remains a relatively new platform, there are bound to be technical issues such as this for specific platforms. Rest assured, using your PC or your iPhone/iPad will have the least problems if you intend on watching without any distractions. 

We will update this article when and if new solutions arise for the said issues above. Until then if you find any solutions that may be of help, you may comment down below, and we will accredit you in our article. 

Hopefully, this guide has helped you fix the various Disney Plus subtitle and closed caption issues you were having. If you have questions related to this topic, please feel free to leave a comment below, and we will love to help you out. ❤


If this guide helped you, please share it. 🙂



  • Jake Kovoor

    Jake is the Editor-in-Chief of Saint and an independent software developer, with a Bachelors in Computer Science from Lancaster University, UK. He loves trying out various tech from the Flipper Zero to coding Raspberry Pis for automation. He started Saint back in 2016, having written over 100 posts, with the sole purpose of creating guides for software that had yet to exist back then to help users navigate around their technical problems.

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