How to Fix Error Code 1060 on Amazon Prime

Want to know how you can fix the error code 1060 on Amazon Prime?

Amazon Prime is one of the best movie streaming platforms you can use out there. While it lacks popular titles from other streaming services, its performance is on par with the likes of Netflix and HBO Max. 

Despite this, we can’t deny that Amazon Prime isn’t perfect. Sadly, the platform can also suffer from downtimes and occasional errors. 

One of the most common errors that you’ll experience on Amazon Prime is the error code 1060, which occurs due to bandwidth issues. It can happen on any platform and prevents you from streaming movies and TV shows. 

Based on what we know, bandwidth issues on Amazon Prime are caused by slow or unstable network connections. However, it can also be due to corrupted data, outdated software, or server outages. 

If you’re having a hard time watching any title on Amazon Prime, keep reading. 

In this guide, we will show you how to resolve the error code 1060 when watching shows on Amazon Prime. 

Let’s get right into it!

1. Check Amazon Prime Servers. 

Before tweaking your configurations, we recommend checking Amazon Prime servers if you can’t play any title on the platform. This way, you can ensure that the issue is not coming from Amazon Prime’s end. 

You can use third-party sites like Downdetector to view the platform’s current status. 

Amazon Prime Status

If there are ongoing issues on Amazon Prime, the best thing to do is wait for their team to resolve the problem. On the other hand, you can proceed to the next solution below if Amazon Prime’s servers are online. 

2. Restart Your Device. 

When experiencing issues on Amazon Prime, the first step that you should take is to reboot your system. This allows your system to reload Amazon Prime’s resources and eliminate temporary errors on the platform. 


  1. On your keyboard, press the Windows key to open the Start Menu.
  2. After that, access the Power Options tab. 
  3. Finally, click on Restart to reboot your system. 
Restart Windows


  1. Access the Apple Menu on your Mac.
  2. Next, select the Restart option in the drop-down menu. 
  3. Lastly, click Restart to confirm your action. 
Restart Mac


  1. First, locate the Power button on your Android device. 
  2. After that, hold down the button until the selection menu shows up. 
  3. Lastly, tap Restart
error code 1060 on Amazon Prime


  1. Open the Assistive Touch on your screen. 
  2. Now, go to the Device tab and tap on More
  3. Finally, choose Restart
error code 1060 on Amazon Prime

Once you’ve restarted your device, go back to Amazon Prime to check if the problem is solved. 

3. Try Other Shows. 

There are instances when the issue on Amazon Prime isn’t system-wide. This means that only selected titles are not available on the problem. To confirm this, we suggest picking random shows on the platform and see if they will play. 

If this is the case, try picking another show in the meantime until Amazon’s team gets everything sorted. 

4. Check Your Network Connection.

A slow or unstable internet connection could also be the reason you encounter the error code 1060 on Amazon Prime. Since you’re streaming videos online, you’ll need a fast and stable connection to avoid issues. 

Try running a speed test on your network using to measure its current upload and download bandwidth. 

Speed Test

If the result indicates that your connection is the problem, reboot your modem or router to re-establish the link between your ISP and your device. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Restart Router

Once done, perform another test on your network to check if the problem is solved. Contact your service provider if the issue persists and ask them to fix their service. 

5. Turn Off VPN. 

If you are using VPN services, we recommend turning them off when streaming movies and shows on Amazon Prime. While they work great for security purposes, VPNs can introduce delays on your network, which results in video buffers and playback issues. 

Simply disable your VPN and try playing another show on your device. 

On the other hand, you can try switching to a different service if your current VPN keeps giving you headaches. We recommend using PureVPN on your device. Unlike other services, it uses high-speed servers that ensure fast and reliable connections. 

PureVPN also works well with streaming services such as Netflix, HBO Max, and Amazon Prime. 

6. Update Amazon Prime. 

For mobile users, we suggest updating Amazon Prime if you encounter the error code 1060. This should patch bugs and glitches on your system and ensure that the Amazon Prime app is working as it should. 

Go to the App Store or Play Store to install the latest version of Amazon Prime Video. You should also take this chance to update other applications on your device. 

7. Update Your System. 

Your operating system might have an underlying issue that causes connectivity problems. If this is the case, we recommend updating your system to the latest version possible. 

On Windows: 

  1. First, press the Windows + I keys on your keyboard. 
  2. After that, go to Windows Update from the side menu. 
  3. Lastly, click Download & Install to update your computer. 
error code 1060 on Amazon Prime

On Mac: 

  1. Go to the Apple Menu by pressing the Apple icon in the upper left corner of your screen. 
  2. Next, click on System Preferences and access the Software Update tab. 
  3. Finally, click on Update Now to install the latest version of macOS
Update Mac

On iOS: 

  1. On your iPhone, go to the Settings and tap on General
  2. Now, tap on Software Updates
  3. Finally, hit Download & Install to update your system. 
error code 1060 on Amazon Prime

On Android: 

  1. Access the Settings on your mobile device. 
  2. Next, scroll down and tap on About or About Phone
  3. Tap on the Software Update or Software Version and follow the prompts to install the update. 
error code 1060 on Amazon Prime

Restart your system after the update and go back to Amazon Prime to check if the problem is solved. 

8. Reinstall Amazon Prime. 

If none of the solutions above worked for you, the last thing you can do is reinstall Amazon Prime. This way, you can ensure that there are no corrupted or missing packages on your system. 

Here’s how you can uninstall Amazon Prime: 

  1. On your main screen, locate the Amazon Prime app. 
  2. Next, hold down its app icon until the selection menu shows up. 
  3. Finally, tap on Remove App (iOS) or Uninstall (Android) to delete it. 
error code 1060 on Amazon Prime

Once done, reinstall Amazon Prime and check if the problem is solved. 

9. Clear Your Browsing Cache. 

If you use a web browser to watch on Amazon Prime, there might be an issue with your browsing cache, which triggers the error code 1060. 

To rule this out, follow the guide below to clear your browsing data: 

  1. First, open your preferred web browser. 
  2. Now, go to More Options and click on Settings
  3. After that, scroll down to Privacy & Security and click on Clear Browsing Data
  4. Next, change the Time Range to All Time and include caches and cookies in the process.
  5. Lastly, click on Clear Data to confirm. 
Clear Data

Restart your browser afterward and check if the problem is solved. 

10. Contact Amazon Prime. 

At this point, the last option you have is to report the issue to Amazon Prime’s team. There might be a problem with your account that needs to be resolved on their end. 

Go to Amazon Prime’s Support page and contact their customer service to ask for assistance. When asking for help, don’t forget to include all the necessary details to make it easier for their team to assess the situation. 

error code 1060 on Amazon Prime

That brings us to the end of our guide for fixing the error code 1060 on Amazon Prime. If you have questions, drop a comment below, and we’ll do our best to answer them. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

Leave a Reply

Your email address will not be published. Required fields are marked *