Encountering a random error code 403 on Canva?
Well, as it turns out, you are not alone. If you look for the error code on Twitter, you would see that a lot of users are experiencing the same issue, and it seems like Canva is also having a hard time figuring out what happened.
The error code 403 on Canva can occur while logging in to your account, using design templates, or while working on your previous projects.
Although there is no particular cause for the problem, you should be able to fix the issue with a few tweaks to your system.
If you want to know how to fix the error code 403 on Canva, keep reading.
Before doing anything else, visit Canva’s official page and make sure that the error code 403 is not caused by their servers.
After ensuring that Canva’s servers are working properly, let us now proceed to the actual solutions.
- 1. Re-Login to Your Account.
- 2. Turn Off Your VPN.
- 3. Try A Different Browser.
- 4. Reset Your Internet Connection.
- 5. Clear Your Browser’s Cache and Cookies.
- 6. Disable Browser Extensions.
- 7. Go for Canva Pro.
- 8. Contact Customer Support.
1. Re-Login to Your Account.
If Canva is not working properly on your browser, the first thing that you should do is to refresh its connection with Canva’s servers. You can achieve this by simply signing out of your account and logging back in.
- On Canva, click on your Profile Picture at the top-right corner of the screen.
- Next, hit the Sign Out button.
- Lastly, enter your account’s credentials again and click the Login button.
Now, try to work on your project once again and observe if the error code 403 on Canva would still occur.
2. Turn Off Your VPN.
VPN services are tools that you can use to mask your identity while browsing the internet. It works by changing your IP address with a dummy address that is coming from their servers.
While they are great for providing security and privacy on the internet, it can also interfere with your browser. Since it changes your IP address randomly, your browser cannot establish a proper connection with the website’s servers.
If you are using a VPN, consider turning it off and observe if the error code 403 on Canva would still occur while working on your project.
3. Try A Different Browser.
If you are encountering the error code 403 on your default browser, try to change things up and use another browser. It is possible that the problem is only isolated in one browser.
The reason behind this is that not all browsers use the same rendering engine. These engines are used to interpret the code written on a website and display it on your screen. This means that a certain browser may load a website perfectly fine, while some browsers may struggle and encounter several errors.
4. Reset Your Internet Connection.
Having a slow internet connection may cause numerous problems not only on Canva but as well as other websites. Since Canva is a web-based application, it requires a decent internet connection for it to function normally.
If you see an error code 403 on Canva while working on your project, it could be a sign that your network is having problems.
To confirm this, run a simple speed test using Fast.com. It is a third-party site that is effective in measuring your internet upload and download speed.
If your network is indeed slow, try to restart your router to refresh the connection with your ISP (Internet Service Provider). Locate the power cable of your router and unplug it from the wall outlet. Now, wait for 5 to 10 seconds before plugging it back to allow your router to reset.
After restarting your router, run another speed test to verify if the issue is already fixed. However, if your network is still struggling to deliver a decent speed, you should contact your ISP and let them know about the problem.
5. Clear Your Browser’s Cache and Cookies.
Browser cache and cookies are temporary data from previous sites that you’ve visited, which are used to improve loading times the next time you access those websites. However, cache and cookies can get corrupted over time.
This causes your browser to encounter problems like the error code 403 on Canva. Luckily, you can fix this by simply clearing your browser data to eliminate corrupted caches and cookies.
- On your browser, press CTRL + H on your keyboard to open the History tab.
- After that, click on Clear Browsing Data.
- Now, ensure that ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are marked checked.
- Finally, select ‘All Time’ from the Time Range tab and hit the Clear Data button.
Clearing your browser’s data should take a couple of seconds depending on its size. Once the process is finished, use Canva again and observe if the problem is already fixed.
6. Disable Browser Extensions.
Another reason for websites to malfunction is extensions. These are programs installed on your browser that add functionality to websites and improve your browsing experience.
While these are great for having additional features, it can also interfere with how a certain website functions.
To verify this, try to disable your browser extensions and see if the error code 403 on Canva would still occur.
- First, press ALT + E on your keyboard, followed by the S key to open Settings on your browser.
- Inside the Settings, click on Extensions from the side menu.
- Finally, disable all the browser extensions that you are using.
Now, restart your browser and observe if the problem would still occur while using Canva.
7. Go for Canva Pro.
If you are tired of dealing with problems that occur on Canva, you should consider upgrading to Canva Pro.
Getting the pro version of Canva gives you access to their 24/7 customer support. Knowing that you have customer support available at any time gives you the peace of mind that you are covered if anything happens on the platform.
Being a pro user puts you at the top of their priority list when resolving any issues on the app.
Besides, you also get features like the ability to export projects on multiple formats, upload your own fonts, compress images/videos, and access to over 75 million premium stock videos, photos, and audio.
8. Contact Customer Support.
If none of the methods above worked for you, we suggest that you let their team assist you with your problem.
Try contacting Canva’s support and report to them the problem you are experiencing while using their platform. Be sure to include important details like your account details, the browser you are using, and the precise steps that you performed that caused the error code 403 on Canva.
This sums up our guide on how to deal with this issue in Canva. If you know other ways on how to fix the error code 403, let us know in the comment section below. We would be glad to give credit to your name once we update this guide.
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