How to Fix Error Code 7031 on Amazon Prime

Are you seeing an error code 7031 on Amazon Prime?

Prime Video is an American subscription-based video streaming platform of Amazon that is offered as a standalone service or as part of Amazon Prime. It is one of the best on-demand streaming services in the world and caters to some of the most popular movies and shows. 

With over 200 million subscribers, you’d think that Amazon Prime Video is flawless. Sadly, this is not the case. 

As it turns out, many users encounter issues on the platform each day. 

One of the most common problems on Amazon Prime is the error code 7031. This issue occurs while streaming movies or shows using a web browser. 

Based on what we know, this error code on Amazon Prime is caused by server outages or slow network connections. On the other hand, this issue can also be due to corrupted account data, unsupported browsers, or improper configurations. 

To help you out, we’ve decided to make a guide for fixing the error code 7031 on Amazon Prime. 

Let’s begin!

1. Check Amazon Prime Servers. 

When you encounter error codes on Amazon Prime, it usually indicates an issue with the platform. To confirm this, you can visit third-party sites like Downdetector, where you can check its server status. 

Amazon Prime Status

If there are ongoing issues with Amazon Prime, the only thing you can do is wait. Unfortunately, server-related issues can’t be resolved on your end. 

On the other hand, you can head to the next solution below if there’s nothing wrong with the servers. 

2. Restart Your Computer. 

Before changing your configurations, try restarting your system first if you encounter the error code 7031 on Amazon Prime. This should reload your resources and eliminate temporary bugs and glitches. 

For Windows users, here’s how you can restart your PC: 

  1. Access the Start Menu by pressing the Windows key on your keyboard. 
  2. Next, go to the Power Options tab. 
  3. Finally, click Restart to reboot your system. 
error code 7031 on Amazon Prime

If you’re using a Mac, follow the steps below to restart it: 

  1. First, access the Apple Menu on your Mac
  2. After that, choose the Restart option. 
  3. Lastly, click Restart again to confirm your action. 
error code 7031 on Amazon Prime

Once done, go back to Amazon Prime on your browser to check if the problem is solved. 

3. Check Your Internet Connection. 

Since you’re streaming videos online, you’ll need a stable internet connection to enjoy content on Amazon Prime. If you encounter error messages while watching a show or movie, it might indicate a problem with your connection. 

To confirm this, run a test using to measure your network’s upload and download bandwidth. 

Speed Test

If the test shows that your network is the problem, restart your modem or router to re-establish the connection with your ISP. Unplug your modem from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Restart Router

Once done, perform another test to check if the problem is solved. If your network is still running slow, contact your provider and ask them to fix their service. 

4. Try Another Web Browser. 

If Amazon Prime is not working on your current browser, we suggest trying out other web browsers. Your browser might be experiencing technical issues at the moment, or it is not optimized for Amazon Prime. 

To avoid issues, we recommend using popular browsers such as Google Chrome and Mozilla Firefox, which are highly optimized for most websites. 

5. Clear Your Browsing Data. 

Temporary cached data could also be the reason for the error code 7031 on Amazon Prime. To rule this out, try clearing your browsing data to ensure that there are no broken files on your browser. 

Here’s what you need to do: 

  1. While your browser is open, press CTRL + H on your keyboard to open the History tab. 
  2. After that, click on Clear Browsing Data on the side menu. 
  3. On the next page, change the Time Range to All Time and include caches and cookies in the process. 
  4. Finally, hit the Clear Data button. 
Clear Data

Once done, re-login to your Amazon Prime account and check if the problem is solved. 

6. Disable Browser Extensions. 

Browser extensions are third-party tools that are installed directly on your browser. They provide additional features to websites or your browser. Unfortunately, not all websites support them, and some might not work correctly. 

If you can’t watch shows on Amazon Prime, try disabling your extensions. Here’s what you need to do: 

  1. First, launch your web browser. 
  2. Now, access the Settings and click on the Extensions tab in the side menu. 
  3. Lastly, disable your browser extensions.
Clear Browser Extensions

Restart your browser afterward and check if the problem is solved. 

7. Contact Amazon Prime. 

At this point, the last thing you can do is let the professionals take over if none of the solutions above worked for you. 

Go to Amazon Prime’s Support page and get in touch with their team to ask for assistance. Provide all the necessary information on your report, including your account details and the screenshot of the error, to make it easier for their team to assess the situation. 

error code 7031 on Amazon Prime

That ends our guide on how to fix the error code 7031 on Amazon Prime. If you have questions, please leave a comment below, and we’ll get back to you as soon as possible. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter) Website

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