Do you see an ‘Error Fetching Your Channel Information’ message on Twitch?
Twitch is one of the best platforms to use for consuming or streaming live content. Despite the competition YouTube and Facebook are giving, Twitch remains to be the go-to app for livestreams.
In 2020, the Amazon-owned streaming app recorded over 41 million users in the United States alone. Despite its status, Twitch is not exempted from occasional errors, crashes, and downtimes.
If you’re here, you probably see an ‘Error Fetching Your Channel Information’ message on Twitch.
This issue occurs when you stream using Streamlabs and can be frustrating to deal with. As a content creator who follows a strict schedule, random issues like this can cost you revenue and viewers.
Based on what we know, this error on Twitch is usually caused by improper stream configurations. On the other hand, it can also be just a random bug or glitch.
Today, we’ll show you what to do if you encounter the ‘Error Fetching Your Channel Information’ message on Twitch.
Let’s get started!
1. Restart Your System.
A random bug or glitch may have occurred on your system, causing Streamlabs and Twitch to run into errors when you try to stream. To rule this out, we recommend restarting your computer to reload its resources.
Here’s what you need to do:
- First, click on the Windows icon on your Taskbar to open the Start Menu.
- After that, open the Power Options tab.
- Lastly, choose Restart.
After rebooting your system, try starting your stream to check if the problem is solved.
2. Run Twitch and Streamlabs as Admin.
Windows might be blocking Twitch and Streamlabs from accessing certain system resources, causing them to run into errors once you start streaming. To fix this, run them as an administrator to bypass Windows restrictions.
Check out the steps below to run Windows applications as admin:
- On your desktop, locate Streamlabs and Twitch.
- After that, right-click on their icon and choose Properties.
- Now, go to the Compatibility tab and enable the ‘Run this Program as an Admin’ option.
- Finally, click OK to save the changes.
Once done, go back to your account and try streaming your gameplay to check if the ‘Error Fetching Your Channel Information’ message on Twitch still occurs.
3. Enable Auto Optimizer.
Streamlabs has a feature that automatically optimizes your stream to avoid issues once you go online. If you keep running into errors while streaming, check if auto optimizer is enabled on your settings.
Follow the steps below to guide you through the process:
- First, open Streamlabs on your PC.
- After that, go to the Settings and access the General tab.
- Lastly, click on Auto Optimize.
Go back to Twitch afterward and observe if you’ll still run into errors.
4. Check Your Stream Key.
Stream keys are important for streaming software to recognize your Twitch account. If you’ve entered the wrong stream key on Streamlabs, the ‘Error Fetching Your Channel Information’ error will likely occur.
To avoid this, see the guide below to check your stream key:
- On Twitch, click on your Profile and access the Settings.
- Next, click on Channel and Videos.
- After that, go to the Stream tab.
- Finally, click the Copy button next to the Primary Stream Key section.
Go to Streamlabs afterward and paste your stream key. Start your stream to check if the problem is solved.
5. Contact Twitch Support.
At this point, we recommend letting the professionals handle the situation.
If you still can’t stream on Twitch using Streamlabs, visit Twitch’s Support page and contact their team to ask for assistance. Provide all the details needed on the form and include a screenshot of the error to speed up the process.
That brings us to the end of our guide for fixing the ‘Error Fetching Your Channel Information’ message on Twitch. If you have questions, drop a comment below, and we’ll be here to help.
If this guide helped you, please share it. 🙂