Want to send a snap to your friend but you are greeted with an error message saying “Failed to Send” in Snapchat?
Snapchat is a social media platform that lets you send customized photos or videos to your friends and loved ones. However, just like any other application, Snapchat also encounters random issues and downtime with their app.
One of the most common issues with Snapchat is the failed message error whenever you try sending a snap to one of your friends. Lucky for you, this kind of error can be easily fixed by doing some troubleshooting techniques.
Before diving into possible solutions for this issue, make sure that the contact that you are trying to send a message to did not block you. If a person blocked you from their account, then you won’t be able to see their stories and you would be restricted from sending them snaps.
However, if you are sure that the person did not block you from their account. You can proceed to the guide below to try and fix the issue on Snapchat.
In this guide, we are going to show you a few ways on how to fix “Failed to Send” in Snapchat errors on both iOS and Android devices.
Let’s get started.
- 1. Check Your Internet Connection.
- 2. Re Login to Your Snapchat Account.
- 3. Restart Your Device.
- 4. Check for Updates.
- 5. Clear Snapchat Cache (Android Devices).
- 6. Reinstall Snapchat on Your Device.
- 7. Check Snapchat’s Servers.
- 8. Check Snapchat Support’s Website.
1. Check Your Internet Connection.
The first thing that you should do if you are unable to send a message on Snapchat is to check if your internet connection is working properly.
One way to check your internet connection is to try using a different application or searching using a browser.
Now, there are times when you have an internet connection, but it is not reaching its potential speed or it is just unstable for Snapchat to send a message. To verify this, you can try performing a speed test on your browser to check if you are getting the proper internet speed based on your subscription plan.
It is important to use a reliable internet speed tester like Fast.com (provided by Netflix) which accurately measures your download and upload speeds to verify if there are any underlying issues with your connection.
If the speed test result comes out to be slow or not close to the speed bandwidth specified on your subscription plan. You can try resetting your internet router. It is also possible that your router is not establishing a proper connection with your Internet Service Provider (ISP) which results in poor internet connection.
You can reset your router by unplugging the power cable from your router which is typically located at the back. Now, wait for at least 10 – 15 seconds before plugging in the power cable back to your router.
Now, in case you are still having problems with your internet connection after restarting your router. The best thing to do is to contact your ISP to report the problem with their internet service.
2. Re Login to Your Snapchat Account.
The next thing to do after checking your internet connection is to re-login into your Snapchat account from the app. It is possible that a temporary glitch occurred on Snapchat which makes it hard for the app to communicate with the servers.
To re-login your Snapchat account, you can follow the steps below.
- On your device, open the Snapchat app and tap on the User Icon located at the top left of the screen.
- Now, you will find a button with a Gear icon, tap on it to open Settings.
- Next, scroll down to the end of the Settings page and tap on Logout.
- After that, a prompt will pop-up asking you if you want to save your login info. Tap on No.
- Lastly, enter your account credentials to log back into your Snapchat account.
After logging back into your account, try to send a snap to one of your friends to see if the error message “Failed to Send” in Snapchat is fixed.
However, if you are still experiencing problems with the app, you can proceed to the next method below.
3. Restart Your Device.
Another way to fix glitches and temporary errors on Snapchat is to restart your device. It is possible that your phone’s resources are already full and a lot of applications are running in the background which causes performance issues and glitches to Snapchat.
Restarting your device would clear up system resources and would stop unused applications from running in the background.
How to Restart Your Android Device.
For Android users, you can follow the steps below to guide you in restarting your device.
- On your Android device, locate the Power button and press it until the power options menu appears.
- Next, tap on the Power Off button and wait for your device’s screen to shut off.
- Lastly, press and hold the Power button on your Android device until the screen turns on.
Depending on your device, then restart process may take a couple of minutes before your phone completely boots up. After restarting your device, open the Snapchat app, and try to send a message to check if the application already works normally.
How to Restart Your iOS Device.
On an iOS device, you can restart your phone by doing the following steps:
- Find the Power button on your iPhone. Now, hold it until the Slide to Power Off option appears.
- Next, drag the Power Switch to the right until your device’s screen turns off.
- Finally, after turning off your device, press and hold the Power button again until the screen turns on.
Once your iOS device completely boots up, try to open Snapchat and send a few messages to your friends to test if restarting your device fixed the issue on the app.
On the other hand, if restarting your device did not fix the issue on Snapchat. You can try checking if there are available updates for the app.
4. Check for Updates.
When you are running an older version of the application on your device, there’s a huge chance that Snapchat doesn’t support that version anymore and the app is having problems communicating with the servers.
It is also possible that Snapchat is already aware of the issue on their app and they can roll out an update anytime to address the problem.
How to Update Snapchat on Android Devices.
To check for an update on Android devices, you can follow the step-by-step guide below.
- On your device, go to the App Drawer and launch the Google Play Store.
- Next, tap on the button with three horizontal lines located on the left side of the search bar.
- After that, the side menu will appear. Tap on My Apps & Games.
- Lastly, the Google Play Store will automatically check for an update for all the applications installed on your device. Press on the Update button on the side of the Snapchat app if an update is available.
After updating the app, open Snapchat, and try sending a couple of messages to see if the problem is already fixed.
How to Update Snapchat on iOS Devices.
For iOS devices, you can check for an update using the App Store. Check out the steps below to guide you through the process.
- Open your iOS device and open the App Store.
- Next, on the App Store’s main page, you will find a navigation bar at the bottom. Tap on the Updates tab.
- Lastly, the App Store will automatically check for an update for all the applications installed on your device. If available, tap on the Update button on the right side of the Snapchat app.
Now, try to open your Snapchat account and send a couple of snaps to your friends to check if the problem with sending messages on the app is already resolved.
If you are using an iOS device, you can skip the next guide and proceed to Method 6.
5. Clear Snapchat Cache (Android Devices).
Applications on Android devices have a cache that is used to load the contents of the app faster. Caches are small parts of the app’s resources that are saved on your device instead of downloading it every time using the internet.
However, there’s a possibility that these application caches got corrupted and the application could not work properly. This can possibly cause the “Failed to Send” error on Snapchat.
To fix this, you can try clearing the cache of the Snapchat app. Follow the steps below to guide you on the process.
- Open the Snapchat app on your Android device.
- Next, tap on the User icon located at the top left part of your screen.
- Now, press the Gear icon at the top part of the screen to open the Settings.
- Lastly, scroll down and find the Clear Cache button on the Settings main page.
After clearing Snapchat’s cache, try to send a few messages to your friends to check if the issue on the app is already resolved.
Now, if clearing the app’s cache did not resolve the issue on Snapchat. You can try reinstalling the app which is discussed further below.
6. Reinstall Snapchat on Your Device.
If you are experiencing problems with the Snapchat app on your device, it is possible that some of its files got corrupted during use or while updating the app. To fix this, you can try reinstalling Snapchat to make sure that you have a fresh and working copy of the application.
How to Reinstall Snapchat on Android Devices.
- Open your Android device and go to the App Drawer.
- Next, find the Snapchat app on the App Drawer. Then, press and hold the icon until a selection menu pops-up on the screen.
- Now, tap on Uninstall to remove the app on your Android device.
- After removing the app, go to the Google Play Store and search for Snapchat.
- Lastly, tap on Install to start installing the fresh copy of the software.
Wait for the download and installation process to finish, then try to access your account and check if you would be able to send messages to your friends.
How to Reinstall Snapchat on iOS Devices.
- Unlock your iOS device and go to the main screen. Now find the Snapchat app.
- Next, long-press the Snapchat app until the selection menu appears.
- After that, tap on Delete App to remove Snapchat from your iOS device.
- Lastly, go to the App Store and search for Snapchat, then tap on the Install button to start downloading the app.
After installing the Snapchat app, log in to your account and try to send a snap to one of your friends to check if the error message “Failed to Send“ in Snapchat is already resolved.
If reinstalling Snapchat did not fix the problem with sending messages on the app. You can try checking Snapchat’s servers to see if the problem is on their side.
7. Check Snapchat’s Servers.
If none of the methods above worked in fixing the issue with Snapchat, then you can try checking the status of their servers to see if their services are down as of the moment.
Now, since Snapchat does not have a dedicated page on their website to check the status of their servers. You can use a third-party site like Downdetector. It is a safe and free website that gives you live information about the status of Snapchat’s servers and if it encountered any issues for the past 24 hours.
If Snapchat’s servers are down at the moment, the only thing that you can do is wait until they resolve the issue on their side. Remember to check the status of their servers once in a while so that you would immediately know once their servers are up and running.
8. Check Snapchat Support’s Website.
The last thing that you can do to try and fix the issue on Snapchat not being able to send messages is to visit Snapchat Support. If their servers are working properly and none of the methods above worked, then you can try searching on their support website for possible solutions regarding the “Failed to Send” in Snapchat problem.
There are a lot of helpful tips and guides on their website that can help you in fixing the most common issues with the Snapchat app.
You can also contact them via their Send a Snap support page to report the problem with the app. Make sure to give out all the important details like the device you are using, your username, and explain in detail the error that you are experiencing.
This sums up our guide on how to fix the error message “Failed to Send” in Snapchat. If you have any questions or concerns, feel free to tell them in the comment section below and we will try our best to help you out. Also, if you know other ways or solutions that may help other users, kindly share it in the comment section and we would be glad to give you credit once we update this article.
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