Find that your comments are not posting on Figma despite having clicked the ‘Post’ button multiple times?
One of the issues I had come across recently whilst doing some design work using Figma, was that I was unable to post comments despite having clicked the blue Post button.
The comment would not get posted, and despite having clicked the ‘Post’ button numerous times, it wouldn’t budge.
After much time spent, trying out various solutions, I had managed to fix the issue and was able to get back to posting comments for my team to view. If you’re experiencing such issues or if you were to ever come across such a peculiar issue with your own Figma account, the following solutions stated below may come of benefit for you.
The solutions are laid out step-by-step with the reasoning behind why the solution can be effective, and hopefully, it helps fix the ‘Figma comments are not posting’ issue for you just like it did for me. 🙂
Let’s jump right in.
- Turn Off Ad-Blocker If You’re Using Figma Web
- Log Out Of Your Figma Account
- Turn Off All Browser Extensions
- Clear Browser Cache and Cookies
- Check Internet Connection
- Check Figma Status
- Get in Touch with Figma’s Support
1. Turn Off Adblocker If You’re Using Figma Web
For Google Chrome
- Type chrome://extensions/ into the search bar and then hit Enter. You will locate all of your installed extensions here on this page.
For Microsoft Edge
- Type edge://extensions/ into the search bar and then hit Enter. You will locate all of your installed extensions here on this page.
For Mozilla Firefox
- Click the menu button (three dots), click on Add-ons, and select Extensions.
- Scroll through the list of extensions and click on the blue toggle for the extension that you wish to disable. In this case, we will want to look for the ad-blocker extension and disable it.
- If you wish to remove the extension, then click on the More (three dots) button right next to the blue toggle, and select Remove from the dropdown list.
- Choose Safari > Preferences, then click Extensions.
- To turn off an extension, deselect its checkbox. Do this for the ad-blocker you’ve installed.
- To uninstall an extension, select the extension and click the Uninstall button.
After disabling your adblocker extension, try to relaunch your search browser and access Figma. Test and see if you’re able to post comments after doing so. If the issue persists, try out the next few methods to see if it helps.
2. Log Out Of Your Figma Account
The solution that worked personally for me was to log out of my Figma account and sign back in. It’s possible that if you try to post a comment when you’re not properly logged in or if you have enabled a proxy service such as a VPN in the background (which I did) Figma couldn’t tell if it was really me logged into my own account.
In which case, after logging out and back into Figma, I was able to post and reply to comments posted by others without any issue whatsoever.
If you’re new to Figma, the steps below will guide you on how to properly log out of your Figma account and then log back in.
- First things first, click on the menu (the hamburger icon) located in the top-left corner of your Figma (web).
- From the dropdown menu, select Help and Account and choose to Log Out from the submenu.
- You will be brought to the Figma.com homepage. From here, click on the Log in button (top right) and then sign in using your Figma account credentials.
- Finally, once you’ve logged in successfully, try to post a comment and see if you’re able to do so without any issues.
3. Turn Off All Browser Extensions (Quick Trick)
This step is mainly derivative of Method 1, but with this, you will want to make sure that you disable all of your browser extensions so that we can cross out the possibility that one of the extensions may be what’s causing the issue.
Sometimes it’s a bug with an extension which is installed on your search browser that we thought would be the issue. In which case, the best course of action would be to start from a clean slate and see if the issue is with any one of the search extensions we’ve installed.
The quick trick to use Figma without any of your browser extensions affecting it will be to use Figma in incognito mode. In incognito mode, none of your browser extensions will be running, and it provides a perfect test environment to verify if the extensions are the issue. Now, of course, this is assuming you’ve not explicitly enabled any browser extension to run in incognito mode.
So try to head over to Figma.com, log into your account and try posting a few comments. If you’re able to do so in incognito mode but not in the normal mode, then it’s likely that one of the browser extensions you’ve installed is interfering with Figma. From there, you will have to one-by-one disable each extension until you figure out which is the culprit and then remove it.
4. Clear Browser Cache and Cookies
Another super useful tip that had worked wonders previously when I had faced technical issues with other web applications was to clear the browser cache and cookies. By clearing out the cache and cookies, it removes any bugs or overloaded cache issues that may make the Figma interface unresponsive.
The following steps will show you how you can clear out your cache and cookies with each search browser:
For Google Chrome
- Click the More (three dots) button.
- Select More tools and then from the dropdown list, select Clear browsing data.
- Now, choose a time range. To delete everything, select All time.
- Then make sure to check the boxes next to “Cookies and other site data” and “Cached images and files“.
- Lastly, hit the Clear data button.
For Microsoft Edge
- Click the More (the three dots) button located on the top right corner.
- Select Settings.
- Click the Privacy & Security tab from the left sidebar.
- Now scroll down a little and select the Choose What to Clear button in the Clear Browsing Data page.
- Then makes sure to check the boxes next to “Cookies and other site data” and “Cached images and files”.
- Lastly, hit the Clear button.
For Mozilla Firefox
- Firstly, click the Library button located on the top right corner,
- Click History
- Click Clear Recent History.
- Then choose the Time range to clear. We suggest choosing everything.
- Makes sure to check the boxes next to “Cookies”, “Cache” and “Browsing & Download History”.
- Lastly, hit the Clear button.
- Open the Safari app on your Mac.
- Choose History > Clear History, then click the pop-up menu.
- Choose how far back you want your browsing history cleared. We recommend choosing everything.
5. Check Internet Connection
Having an internet connection can at times set you back when you’re so intensely focused doing a task on the web.
It causes applications to get stuck and more often note, if it is any complex web application such as Figma, it will start to throw unnoticeable errors such as ‘Something went wrong’, or a certain functionality will not go through.
This is due to the fact that the internet connection is not there to establish the connection with the Figma servers and as a result, in this case, causes the comment not to get posted or saved.
Hence, it’s advisable that you check your internet speed as well as test out your internet connection by using a different web service or playing Spotify on your mobile device to see if there are issues there too. If there is, you will want to either wait it out until the issues subside or get in touch with your Internet Service Provider to understand what’s going on.
6. Check Figma Status
Figma has an excellent status board that monitors the uptime activity of the application. Our team finds it helpful time-to-time to refer to it whenever we encounter issues with the app, as it sometimes could be maintenance or an issue with the servers over at Figma.
So if you’re experiencing issues besides just the comments not posting, take a look at the Figma Status page to see if the green All Systems Operational message is showing. If not, there may likely be maintenance that is currently undergoing, and you should be able to understand what the maintenance is about under Past Incidents.
7. Get in Touch with Figma’s Support
If all else fails, try to get in touch with Figma and let them know of the issue you’re having. If you have tried all of the methods in this post, and it’s not reported as an ongoing issue on the Figma Status page, then chances are the issue you may be having is unique and something that should be reported on to the Figma dev team. The Figma support team was helpful and responsive when we had questions and issues with the application.
You can reach out to Figma’s support either via the Figma Support page by submitting a support ticket.
Additionally, you can also post your issue on the really helpful Figma Spectrum.chat group.
That’s pretty much it! If you’ve found this post somewhat useful to fix the issue with comments not posting on Figma, then kindly share it with whoever faces such a problem too. Likewise, if you’ve found a better alternative solution to that of which is discussed above, feel free to share it below, and we will credit you with the solution the next time we update this post. 😀
If this guide helped you, please share it. 🙂