How to Fix Can’t Load Images in Microsoft Teams Chat

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Wondering how you can fix can’t load images in Microsoft Teams chat?

Microsoft Teams is a very powerful collaboration tool that’s used by a lot of prestigious companies, small businesses, and even schools. The Microsoft application has a lot to offer, supporting different kinds of media forms and even coming with a pre-built calendar for setting up appointments.

However, sometimes you can’t load images in Microsoft Teams chat. This bug has been affecting a lot of users over the years, yet the problem still remains and messes up our Microsoft Teams experience randomly.

In this article, we’ll be going over why this bug happens in the first place and teach you some tricks and methods to help fix your problem. Hopefully, this should fix your ‘can’t load images in Microsoft Teams chat’ issue.

Let’s get started!


1. Check Microsoft Teams Server.

Before we go ahead and fiddle with more technical solutions, it’s best to check on the status of Microsoft Teams’ servers. This way, if the problem is on the side of Microsoft, you’ll save yourself the time and hassle of trying to fix a problem that isn’t on your end.

There’s a couple of ways to do this. You can check Microsoft Teams’ official Twitter page for updates. However, official statements regarding server problems can be either delayed or swept under the rug.

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So for cases like this, we prefer checking Downdetector for any server problems. Downdetector works by amassing complaints from the public and showing the number of reports at every hour. This way, you’ll be able to see if other users are also experiencing the same problem.

The community-driven site is really useful for timely updates, especially if the issue is recent. We recommend checking for server issues first in the future, so you won’t have to keep trying to understand why you can’t load images in Microsoft Teams chat.


2. Terminate The Mircosoft Teams App.

Closing Microsoft Teams the conventional way doesn’t always fully clear it from your computer’s memory. This is largely because program-related processes can still run in the background for either monitoring purposes or due to a bug.

Unfortunately, this background process could be the culprit of your problem. We’ll be terminating the Microsoft Teams app with the use of a feature called ‘Task Manager’. Luckily for us, the Task Manager monitors all processes running in the foreground and background, including system processes. We’ll locate and delete any running files related to Microsoft Teams.

Here’s how you can terminate the Microsoft Teams app through Task Manager:

  1. Go ahead and open up the Task Manager by pressing on CTRL + SHIFT + ESC simultaneously. Alternatively, you can also simply access the Start menu and search for ‘Task Manager‘.
  2. Now, if your Task Manager opens up without any tabs, you’ll have to maximize the details. Move your mouse to the bottom-left corner of the Task Manager and click on More details.
  3. When the tabs appear, look for and click on Processes.

task manager microsoft teams

  1. You can click on any random app that’s running and type in ‘Microsoft Teams‘ to locate and highlight Microsoft Teams. Alternatively, you can also just look for the process yourself.
  2. Lastly, right-click the process and click on End Task to terminate the program.

Open up Microsoft Teams and browse through the images on your chats to see if the issue has been resolved.


3. Log Out and Into Your Account.

Common network errors like this can usually be linked to a connection problem between your account and the server. Logging out of your account will terminate this connection altogether. Ideally, when you log back in, the connection should be completely fixed.

Fortunately, the steps to log out and into your account is the same for both the browser and the Teams application.

Here’s how you can log out and into your Microsoft Teams account:

  1. Simply move your mouse to your profile icon at the top-right corner of your screen and click on it.
  2. A drop-down menu should open up, look for and select Sign out to log out of your account.
  3. Finally, enter your credentials and sign back in.

4. Delete Microsoft Teams Cache Files.

Whenever you leave and open up a program, what keeps your settings consistent are cache files. These files are extremely convenient for user continuity. All your preferences and settings are stored in a semi-temporary file that loads up your application in exactly the way you exited it.

This way, although you’ve exited your program or restarted your computer, all your settings and preferences are saved and loaded when opening the program. Unfortunately, if these files are corrupted or become faulty, they can cause errors in your software.

In this method, we’ll be deleting Microsoft Team’s cache files so we can eliminate any corrupted folders or data that could be causing your problem. You will not lose any personal data by deleting your cache files, but you will have to reconfigure your settings to how you preferred them.

Here’s how you can delete Microsoft Teams cache files:

  1. First, open up the Run dialog box. Utilize the hotkey Windows key + R or search for ‘Run’ in the Start menu to open it.

run teams cache files

  1. After that, type in ‘%appdata%’ into the dialog box. A folder with multiple files should open up on your screen.
  2. On this folder, look for and open the Microsoft folder.
  3. Finally, locate and delete the Teams folder.

All Microsoft Teams cache files should now be deleted. Go ahead and open up Teams and send or receive messages to check if you still can’t load images in Microsoft Teams chat.


5. Disable GPU Hardware Acceleration.

Whenever you’re playing games, your graphics card works overtime to render your visuals and smoothen your gameplay. ‘GPU Hardware Acceleration’ is a feature that does the same thing for common programs like Microsoft Teams.

We do consider this a weird fix since your graphics card should do a great job at opening images. However, disabling ‘GPU Hardware Acceleration’ has helped other users fix their “can’t load images” problem.

Here’s how you can disable ‘GPU Hardware Acceleration’:

  1. Open up Microsoft Teams and navigate to your profile Icon. This should be at the top-right corner of your screen.
  2. From the drop-down menu, select Settings.

fix cant load images in microsoft teams chat

  1. When you’re there, on the General tab, look for and check Disable GPU hardware acceleration.
  2. Finally, restart Microsoft Teams.

When that’s done, open up a conversation on Teams and browse through pictures. If the issue persists, go ahead and proceed to the next methods below.


6. Clear Your Browser’s Cache Files.

Are your running Microsoft Teams on your browser? If you aren’t, go ahead and proceed to the next method. For users who do use their browser for Teams, we’ll be deleting your browser’s cache files as well.
This is similar to one of the methods above. Unfortunately, the cache files to be deleted will contain all your logged-in accounts and history. Meaning that when we clear the cache, you will be logged out of every website you’re currently logged into.

fix cant load images in microsoft teams chat

However, since all browsers operate differently, we will not be able to provide you with the general steps for clearing your browser’s cache files. We highly recommend that you search for the instructions yourself on Google. Any trusted and reputable browser should have its own steps listed on the support page of their website.


7. Try A Different Browser.

Alternatively, if the Microsoft Teams on your browser still doesn’t work, try using a different browser. Without having to download an extra one, open up Microsoft Edge, since it’s already installed on your computer by default.

fix cant load images in microsoft teams chat

Though it is a rare occurrence for this to happen, browsers can act up and mess with certain websites. This particularly happens network-wise, when data is not fully received due to a connection problem. Testing Microsoft Teams on a different browser will help you troubleshoot if the problem is due to your default browser.


8. Update Microsoft Teams.

With all the above methods exhausted, the last thing you can try to do is update Microsoft teams. Outdated versions of the program could result in either connectivity or image-loading issues which could cause the problem you’re currently having.

Furthermore, updating your applications is a great habit to have for general maintenance. Although the application is set to automatically update while you work, we still recommend manually checking for an update every so often.

Here’s how you can update Microsoft Teams:

  1. With Microsoft Teams open, go and click on your profile icon to access the drop-down menu.

fix cant load images in microsoft teams chat

  1. Now, just simply select Check for updates and the application will check for updates on its own and update in the background.

Once that’s done, hopefully the issue is completely resolved too. However, if the problem unfortunately persists, you might want to try reinstalling Microsoft Teams altogether.

Now that you’ve reached the end of this article, we hope to have helped you fix your ‘can’t load images in Microsoft Teams chat’ issue. If you have any questions, feel free to leave a message in the comment section below.

If this guide helped you, please share it. 🙂

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