Are you having problems with your emails using the Mail app on iOS 13? 🙁
You might be expecting an important email from your work, and it can be frustrating if your Mail app did not show any new unread emails.
For one, we’ve been experiencing the same issue with our Mail apps too. The problem for many users seems to be that they can see the notifications from their Mail app on the iPhone but couldn’t manage to find any new emails in their inbox. A few others have also reported that they were unable to scroll down through their Mail app to view previous emails because the app is unresponsive and buggy.
In this guide, we will go over every possible factor to what’s causing the mail problems with iOS 13 or any iOS version for that matter. We will share a few solutions and guide you around it, which we’ve found to help fix the issue as well as immediate workarounds to getting the Mail app working as soon as possible.
Let’s get started!
TABLE OF CONTENTS
- Check Power and Notification Settings
- Disable Possible App Conflicts
- Force Restart your Device
- Refresh your Mail App
- Enable Fetch New Data Settings
- Contact your Email Provider
- Delete Mail Account and Re-Add
- Delete Mail App and Install Again
- Mail Problems With iOS 13.2? Update to a Newer iOS Version
- Restore iPhone and Setup as New
- Contact Apple Support
How to Fix Mail Problems with iOS 13: 11 Ways.
1. Check Power and Notification Settings.
It has been known for a while that when your iPhone is on low battery, the refresh rate at which your Mail app loads up new email is turned off.
This is done to conserve and prolong the leftover battery since updating new emails require intensive processes to be carried out in the background. These processes, such as real-time data connectivity, storage, and display, require sufficient power to be executed.
You will need to make sure that you plug in your iPhone to a stable power source, then wait until the battery is charged enough before trying to refresh your Mail app.
Another possibility that your Mail app is not showing new email notifications could also be the fact the setting which is responsible for the refreshing of emails for the Mail app is may well be disabled.
To reactivate it, you would need to check the notification settings and enable it. Here’s how you can do it:
- First, tap the Settings of your iPhone, then tap Notification.
- Now tap on the Mail option.
- Next, choose and tap the email account you want to access the notification settings.
- Great! Now you will first need to make sure that you enable the Allow Notifications option and choose the Lock Screen alerts option so you would see it even on the screen lock.
- Then choose the appropriate alert Sound so you may be able to hear it. Also, enable Badges and set your Show Previews to Always.
- Finally, launch your Mail app and try to send a test email to your email account. See if doing these steps helps to fix the issue.
You should be able to find that you have the test email that you had sent appear as a new email in your Mail app.
2. Disable Possible App Conflicts.
With the earlier iOS 13 versions, there were several reports from users and other publications alike that the rollout of the iOS 13 wasn’t quite a successful one.
Why? Well, there were tons of bugs and issues that were plaguing the system with problems relating to the Bluetooth, personal hotspot and even the Mail app.
One temporary workaround which a few users on the Apple Support Communities have found was to disable the Dark mode feature. Now whether or not this workaround is fixed with any of the newer updates or not remains left to be seen, but this workaround certainly is one that is worth trying out.
Here’s what you do:
- Go into the Settings app of your iPhone and then tap on the Display & Brightness option.
- From here, you can choose Light mode to disable Dark mode.
- Once you’ve disabled dark mode, try closing the Mail and then reopening it. See if this does fix the Mail app issues you were having.
Another possible conflict for those who are using third-party email accounts is the iCloud Mail feature of your iPhone. It is possible that this feature is not compatible with your third-party email provider’s settings. So to disable it, go to the Settings of your iPhone, then tap the iCloud option and toggle the Mail switch button to disable it. The slide button should turn grey, indicating that the feature is disabled.
Now that you have removed the possibility of application conflicts in your iPhone, you should be able to use your Mail app with no issues. If you are still experiencing the same mail issues, proceed to the next method.
3. Force Restart your Device.
Now you may or may not have already tried this, but if you haven’t, it is certainly worth a try to restart your iPhone.
One of the reasons why a device may not work correctly is that it can be overloaded with tasks that have been running for a long time. When a device runs for a long time without any shutdown or restart, the cache never gets to be cleared and ends up getting “bloated” with excessive stored tasks and processes.
All you have to do to restart your iPhone is to tap on go into the Settings app, tap on General and then hit the Shut Down option.
Slide the Slide to Power Off button to confirm the process, and your iPhone will subsequently begin to power down. After your iPhone is completely off, turn it back on and let it load new data for the startup process. Test the Mail app and see if you’re able to use the Mail app with no issues.
4. Refresh your Mail App.
Another factor in what’s causing the mail issues is the data that is being sent from your Mail app to your email provider’s server. This data is cached on your device to provide a much faster response.
So you may be asking, what’s wrong with this? Well, the issue arises when the data is outdated. This will be a problem as it can cause conflicts and problems syncing between your Mail app and the mail server.
To fix this, you need to refresh the Mail app. Here’s how you can do it:
- Go ahead and close the Mail app on your iPhone.
- Then, find and tap the Settings option and then Passwords & Accounts.
- Now under the Accounts, choose the email account you want to edit.
- After that, tap on the Mail button to disable the feature.
- Next, go back to the home screen and launch the Mail app.
- Go back to the Settings, and then tap Passwords & Accounts option.
- In the Accounts section, make sure you choose the correct email and tap on the Mail button to enable the feature again.
- Finally, go back to your Mail app and wait for it to sync with the email server. Refresh the Mail app and see if it can download new emails from the server.
5. Enable Fetch New Data Settings.
There is a chance that new emails are not being downloaded because the Mail settings have been corrupted. One of the most common causes of this is due to an interrupted update process.
It’s pretty simple to repair this problem as it just involves rebuilding the settings yourself.
Here’s how you can do it:
- Go ahead and open the Settings on your iPhone.
- Then, choose and tap the Password & Accounts option.
- Now scroll down and find the Fetch New Data option and tap on it.
- Scroll down the page again and choose the Every 15 Minutes option on the list. Also, make sure that the Push option is enabled.
- Finally, close your Mail app and relaunch it. Check to see if the Mail app can load new emails.
6. Contact your Email Provider.
This is where we’ve personally gone wrong, which resulted in the Mail issues for our own iPhone. If you’re using a third-party email account that is set up using the manual configuration (IMAP/POP), then it’s highly likely that you may have set the wrong configuration on your Mail app.
There are two types of email protocols that you can use: 1) IMAP and 2) POP.
The IMAP or Internet Message Access Protocol is commonly used by email providers. This protocol syncs your iPhone and server from time to time. This does not store email messages on your device, so it will not fill up your storage. When setting up the IMAP settings for your Mail account, you will need to particularly take note that you have the correct configuration for the hostname as well as that there are no recent changes to the configurations made by the email provider. Since we can’t provide the configurations for all email providers in the world, the best way to go about it is to either google “setting up manually email ” + email provider name and see if there are any changes to the settings or contact the email provider directly. You can comment down below together with your email provider, and we will try our best to help. 🙂
The second protocol is POP or Post Office Protocol. This email service stores the email messages on your device so it will not sync with the server from time to time. It will only connect to the email server if it detects a new email message that you need to download. If you are using this, make sure you have the correct settings as well. Again the hostnames and configuration settings are necessary and are usually given to you by your email provider so your mail application can successfully communicate with the mail server. Try verifying with your email provider once again to see if you’re using the right settings.
Once you’ve made the changes, try testing to see if you’re able to reconnect and download email messages from your provider’s email server.
7. Remove Mail Account From Device and Re-Add.
Another effective solution to try out is to remove the mail account from the device (we’re not asking you to delete it entirely) then re-adding it back.
The reason why this solution works great is that your Mail account core settings may have been corrupted. Wherein if this happens, you cannot just re-configure the settings, which we tried with the methods above, because it might not allow you to overwrite the data.
To fix this, you will need to remove your email account from the Mail application and add it back.
Here’s how you can do it, step-by-step:
- Go ahead and tap Settings on your iPhone and then tap on Passwords & Accounts (or Accounts & Passwords in other iPhone versions).
- Next, scroll down to the Accounts section and tap the email account you want to delete.
- Then, tap the Delete Account button at the bottom of the screen.
- Confirm the process by tapping on Delete Account.
- After the successful removal of your email account, you will need to restart your iPhone.
- When your iPhone has successfully started up, tap on Setting and then Passwords & Account.
- Next, choose Add Account and select your email provider.
- Provide your email address and password. Make sure you spelt it correctly and with no syntax error.
- Finally, tap the Next option and wait for the verification process. Follow the remaining steps provided and tap Save.
If you are not able to add your email provider, you can choose to add your email manually. Adding your email manually is a little more delicate as it will involve more tweaking. However, once you’ve managed to set it up, it provides a backhand way of bypassing any issues which the Mail app’s setup process may be experiencing since you’re dealing with the email provider’s mail server directly.
8. Delete Mail App and Install Again.
It is certainly worth a try to delete the Mail app and reinstalling it. Now take note that removing the Mail app from your iPhone does NOT delete any of your emails. We’ve had a few readers from our previous guides on fixing Mail app issues ask us this.
The reason none of your emails gets deleted is that your emails are stored with your email provider (Gmail, Microsoft Outlook, Yahoo, etc.) which is why if you go to Gmail.com or Outlook.com and log into your email account, your emails are still there.
Now back to our topic at hand, deleting the Mail app and then redownloading it helps to reset the application in case if anything is corrupted with the application or an app update that has gone wrong without knowing it.
Here’s how you delete your Mail app and reinstall it on iOS 13:
- Go ahead and find the Mail app icon on your iPhone home screen.
- Then, tap and hold the Mail app and tap Edit Home Screen. The Mail app should begin to jiggle.
- Now, tap the (x) button on the top corner of the Mail app, and tap Delete to confirm.
- After that, restart your iPhone. If you do not know how to restart, learn more about it here.
- Once your iPhone has fully started up, go back to the App Store app and find the Mail app to re-install it.
- Finally, launch the Mail app, and your email account should be still there for it was not removed on the settings.
If you find that your email account was removed in the process, follow Steps 6 to 9 on Method 7 (above) to re-add your email account. 🙂
9. Mail Problems With iOS 13.2? Update to a Newer iOS Version.
As aforementioned the iOS 13 update was not one that is fondly remembered as it had plenty of issues and bugs rolled out with it which prompted Apple to release a follow-up update (iOS 13.1) a few days after.
There is a high chance that the mail issues with iOS 13.2 which you’re having could be addressed and rectified with an update. However, we do advise you that it’s always a good idea to make a back up of your iPhone using iCloud or Finder/iTunes on your computer just in case. It only takes 5-10 minutes which can save you the trouble later is anything happens. 🙂
Once you’ve made the backup, here’s how you can check for the latest iOS updates on your iPhone:
- Go ahead and plug-in your iPhone into a stable power source and connect to the internet using Wi-Fi.
- Then, go to Settings, then General, and then choose Software Update.
- Now, choose and tap Download and Install. If prompted that you will be temporarily removing apps because of space requirements for the update, tap Continue. Don’t worry, the iOS will reinstall apps that it removed after the process. If you tap Cancel, know what to do next.
- Tap Install to proceed with the process immediately. Or you can choose to tap Later where you can choose Install Tonight or Remind Me Later. If you choose Install Tonight, just plug your device into power before you go to sleep. Your device will update automatically overnight.
- Finally, enter your passcode if applicable. If you don’t know your passcode, know what to do.
If ever there are errors during the update process, you can refer to the following guide to learn more about what to do. Once you’ve updated to the latest iOS version, test your Mail app once again.
10. Restore iPhone and Setup as New.
Restoring your iPhone will delete all the data, apps, as well as revert all settings back to default and install the latest iOS version. Often restoring your iPhone can fix a whole host of the issues that come about due to a corrupted iOS or untraceable system file that may linger on your iPhone.
The only caveat, however, is that this does erase all of your data (which we will backup) but doing this does help reset your iPhone back to how you first bought it when everything was working in top shape.
To restore your iPhone, you will need to use either the Finder app (on macOS Catalina or later versions) or the iTunes app (on macOS Mojave or earlier macOS versions or Windows 10). Once you have that, make sure that you have the updated version of the Finder or iTunes app.
Before proceeding with the restoration steps, we strongly advise you that you make a backup of your iPhone’s data before proceeding.
Once you’ve made the backup, here’s how you can restore your iPhone:
- Go ahead and connect your iPhone to your computer with a Lightning to USB cable.
- Then, locate your device using the Finder or iTunes on your computer.
- Now you will see a restore or update option message pop up for which you need to click on the Restore. option
- Finally, wait for about 10-15 minutes or less for the restoration process. But if it takes more than that and your device exits the recovery mode, you need to repeat the process from Step 2 onwards.
You can test your Mail app at this point to see if the issues have been fixed. You can choose to restore your device from the backup, but there is a possibility that the conflict might have been copied as well with the backup. To be safe, you can set up your iPhone as new.
Make sure you also have to correct email configuration on your Mail app. You can refer to Method 7 (above), from Steps 6 to 9 for the process.
11. Contact Apple Support.
If you have done everything you can, but you still find the issues are still there then it is safe to say the problem will be with iOS 13 itself and not your device.
Sure it may fix bugs for others, but who is to say it may work for you? Especially if you have a different iPhone variation. It will help the developers to figure it out if you file a bug report.
But of course, to be sure, have an Apple-certified technician check your iPhone. They might have other ways to repair your iPhone both software and hardware level. Visit them at your nearest Apple store. When it comes to iPhone repair, be sure you know your warranty options provided by Apple.
In the worst case that you don’t have an Apple store near your place, you can check the available support in your country. You can book an appointment for repair on their website and just sent your iPhone with the courier of your choice. That way, they can repair your iPhone in their lab while you check the repair progress online.
This ends our guide on how to fix your Mail problems with iOS 13. Thank you for reading this article and for your continuous support. If you have questions related to this topic, please feel free to leave a comment below, and we will love to help you out. ❤
If this guide helped you, please share it. 🙂