Are you having to experience issues whenever using Personal Hotspot on iOS 13?
You could be travelling out of town for a business trip or be in an area where there’s no Wi-Fi, only leaving you with your cellular data network to work with. This is where your personal hotspot feature in your iOS 13 comes in handy.
The issue, as reported by several Apple users, has been that after trying to connect your laptop or your iPad to the personal hotspot on your iPhone running on iOS 13, the internet does not work. In some cases, they can connect to the personal hotspot, but it repeatedly drops after a few minutes.
So what do you do?
Worry not, for we have written this guide so you can fix the personal hotspot issues on your iOS 13. Now, this is quite a lengthy guide and can be overwhelming to go through and try everything, but we suggest that you approach this post by taking your time and trying out one-by-one each of the solutions and see which ones work and which ones don’t. Feel free to save or bookmark this page and continue with the guide whenever you’re comfortable. 🙂
Anyways, without wasting another minute, let’s get started.
- Use Alternative Connection
- Check for Wi-Fi Interference
- Connect your iPhone to Power Source
- Restart All Devices
- Check If Personal Hotspot Is Enabled
- Create a New Connection Profile
- Enforce Static IP Address
- Update to the Latest iOS Version
- Update the Wi-Fi Card Driver
- Reset Network Settings
- Restore iPhone and Setup as New
- Contact Apple for Support
How to Fix Personal Hotspot Issues in iOS 13: 12 Ways.
1. Tether Personal Hotspot Using USB.
If your personal hotspot is not working at the moment, then one temporary alternative is you could set up a USB cable connection. By doing this, you will be able to connect to the internet and obtain the crucial data that you need without having to rely on the Bluetooth aspect of your device, which may be the reason why you’re experiencing personal hotspot issues in iOS 13.
Before you do this, make sure you disable your Wi-Fi function on your iPhone to avoid conflict (Settings > Wi-Fi). Once you’ve turned disabled Wi-Fi, here’s what you do:
- First and foremost, make sure you have the latest version of iTunes installed on your computer. If you’re on macOS Catalina or later versions, then you can use Finder.
- Then, connect your Mac or Windows PC using the lightning USB cable to your iOS 13 device. If a message prompt to trust the device, tap on it.
- Check if you can locate your iOS device in iTunes/Finder. If not, try to use a different USB cable.
- Now, if you are using Windows OS, follow the instructions provided here. But if you are using Mac, proceed to the next step.
- On your Mac, go to System Preferences, then Network and then click on iPhone USB. If you cannot see it, click on the (+) to add the device.
- Next, click on the Settings (the gear icon) to access the settings drop-down menu and click on Make Service Inactive option. Click the Apply button to confirm the process.
- Finally, click on the Settings (the gear icon) again, and this time, click on the Make Service Active option. Click the Apply button to finalize the process.
Alternatively, you can also opt to use a Bluetooth connection if you don’t have the USB cable. But the USB cable connection is the most reliable and straightforward option to connect to the Internet, dodging any possible internet network or Bluetooth issues your device could be having, which we will get into it next.
2. Check for Wi-Fi Interference.
One of the most common causes why you may experience personal hotspot issues such as the connection being too slow, constant stutters and cut-offs, can be attributed to wireless interference.
It is known for Apple devices that the Wi-Fi and Bluetooth use the same frequency. This means that your device can have a hard time when it turns on Personal Hotspot to connect with another device because the frequencies may be too noisy to be picked up. Hence, you should disable the Wi-Fi before you try and turn on the personal hotspot.
Furthermore, it is also recommended as per Apple, that you try to reconnect your personal hotspot away from common everyday objects such as microwave ovens and wireless telephones that have been known to cause wireless interferences and obstruct the signal.
3. Connect your iPhone to Power Source.
You might find that after connecting to your personal hotspot, the connection drops after a few minutes.
If that is the case, then there is a possibility that your iOS 13 device may have a problem of holding onto power or that the battery is too weak to hold enough power to sustain the connection.
This was a common problem with the previous iPhone 5 and iPhone 6 models, especially if you’ve been using it for a long time now without changing its battery.
It has been known for years now that cellular data consumes more of your battery than using the Wi-Fi. This is why you see that your battery, no matter which iPhone or iPad model you’re on, that an entire day of using cellular data can drain the battery quicker than using Wi-Fi.
Since we rely heavily on using our cellular data to set up a personal hotspot, you need to connect your iPhone to a stable power source.
Here’s how you can do it:
- Go ahead and connect your iOS 13 device to the charger. Plug the charger into a stable power source.
- Then, on your iOS 13 device, go to the Settings, then tap on Display & Brightness.
- Make sure that the Auto-Lock option is set to Never.
- Now, go back to the Settings screen, tap on Personal Hotspot option, and enable the Allow others to join option.
- Finally, connect your Wi-Fi enabled device to your iPhone on iOS 13 by finding the correct Wi-Fi name and using the password you configured.
Try once again and see if the personal hotspot issues you were facing have been fixed.
4. Restart All Devices.
No matter what device you have, if it has been running from the day that you bought without ever being shutdown/restart, then it’s bound to encounter issues.
It’s essential to restart your device now and then to prevent issues with Bluetooth, internet connectivity, software glitches, etc. from occurring. The reason why these issues arise is that your device’s cache acts like stockpile, which stores all the processes and tasks that it carries out. When we do not let it restart, it’s kind of like not allowing it to catch a break. This is one of the reasons why whenever you update your iPhone or your iPad, that it restarts to make sure that it clears any unused tasks or processes.
To diagnose the current personal hotspot issue, we suggest that you restart all your devices, including your Windows PC or Mac machine too along with your iPhone or iPad.
Here’s the proper sequence which you can follow along to restart your devices:
- Open your Settings app, tap on the Personal Hotspot option and disable the Allow others to join option.
- Then go back to Settings and toggle the Wi-Fi option to disable it.
- Now go back to Settings, then tap General, and then tap Shut Down.
- Then shut down your computer, and other Wi-Fi enabled devices. Learn more about how to properly shut down your Mac or Windows devices.
- After making sure that all devices are off, turn back on your iOS device first.
- Once the iOS has start-up successfully, go to the Settings of your iOS device, and toggle the Wi-Fi option to enable it again.
- Then, go back to the Settings, then Personal Hotspot option, and again enable the Allow others to join option.
- Finally, turn back on your Mac or Windows computer.
This should be able to allow the device which you’re trying to establish the personal hotspot to carry out successfully and connect automatically with your laptop/PC. Try it, see if it works and let us know in the comments below if this works for you. 🙂
5. Check If Personal Hotspot Is Enabled.
You might be confused as to why this is in the middle of the guide. For starters, this method is only applicable to selected iPhone versions such as iPhone X, XS, XR, 11, 11 Pro, and iPhones that were purchased together with the network carrier.
It’s likely that your carrier might not have enabled the personal hotspot option on your iPhone. You will need to visit them so they can allow it. Another possibility is that you have not enabled the personal feature option, especially with the new iPhone versions.
Here’s how you can do it on your iPhone X, XS, XS, 11 or 11 Pro:
- First, tap and drag down the top corner part of the home screen of your iPhone and find the Control Center screen.
- Then press the inside block of 4 icons, which includes the Airplane mode, Wi-Fi, and Bluetooth to view the complete network options.
- Find and tap the Personal Hotspot option to enable it. The Wi-Fi identity of your iPhone should become discoverable.
- Finally, connect your Wi-Fi enabled device and make sure to use the correct password.
6. Create a New Connection Profile.
Your personal hotspot can also stop working due to a name conflict. This is where if your personal hotspot connection’s name and another person’s personal hotspot connection name are identical.
This will confuse your Wi-Fi enabled devices, especially the ones that have saved a lot of similar profiles.
To fix it, you will need to create a new profile for the connectivity. Here’s how you do it:
- Go ahead and delete the Wi-Fi connection profile of your iPhone on your computer.
- Now, if you are using Mac, go to the System Preferences option, click on Network option, and then Advanced option.
- Find the Wi-Fi profile of your iPhone on the list and click the (–) icon to remove it. If you are using Windows OS, learn more about how to forget the Wi-Fi network according to Microsoft support.
- Go back to your iPhone and go to Settings, then General, and then tap About.
- Next, tap the line which shows the name of your device to edit it, and then tap Done.
- Now, go back to the Settings of your iPhone, then tap Cellular or Settings, and then tap Personal Hotspot.
- Tap the Personal Hotspot option to turn it on. Make sure you set the Wi-Fi password.
- Finally, go back to your computer or Wi-Fi enabled device and look for your iPhone’s name to connect. Provide the password once asked to proceed.
Again try to reestablish the personal hotspot connection and see if whether your devices can connect or you’re still experiencing personal hotspot issues.
7. Enforce Static IP Address.
Dynamic Host Configuration Protocol or DHCP is responsible for giving out IP addresses to devices who want to connect to a network. With this feature not working properly, it is impossible to route data within the network and to the internet.
To work around this issue, you can manually provide the IP address to your devices patterned to your iPhone’s setup.
It’s pretty straightforward, and we will guide you step-by-step on how to do:
If you are using Mac
- Go ahead and click the Apple menu, then click System Preferences, and then click Network.
- Then, select the Wi-Fi or Wireless on the network connection option list.
- Now, click the Configure IPv4 pop-up menu, then choose the Manually option.
Before you enter the following IP addresses and details into your settings, make sure to always keep a record of your current settings, just in case if you want to revert.
- Type in the IP Address 172.20.10.10 (, or you can use anything from 172.20.10.2 up to 172.20.10.250. Just make sure you don’t have a duplicate when using multiple devices).
- For Subnet Mask, type in 255.255.255.0 and for the default gateway, type in 172.20.10.1
- Then, enter the DNS server address by clicking on Advanced, click DNS, then click the Add button and type in 172.20.10.1.
- Finally, confirm the configuration and save the changes.
If you are using Windows
- Go ahead and click the Windows start icon on your computer. Type control in the search option.
- Next, find the Control Panel in the list result and click it to launch the settings page.
- Then, under the Network and Internet settings, click on View network status and tasks to open settings.
- Under your active connection, click on the link next to connections. Click on the Wi-Fi with the wireless broadcast name.
- After that, a status window will prompt, and under the Activity section, click on the Properties button.
- Select Internet Protocol Version 4 (TCP/IPv4) and click the Properties button to open the settings page.
Before you enter the following IP addresses and details into your settings, make sure to always keep a record of your current settings, just in case if you want to revert.
- Select Use the following IP Address and Use the following DNS Server addresses. Fill in the details below:
- IP Address: 172.20.10.10
- DNS; 255.255.255.0
- Gateway: 172.20.10.1
- DNS Server: 172.20.10.1
- Click the OK button to save settings.
- Finally, click the Close button on the Wi-Fi status page.
For Android devices, however, you will need to refer to the support of the device’s manufacturer (Samsung, OnePlus, Google, etc.) to know how to enforce static IP addresses on your device as the step varies depending on the device.
Test when you’re done by restarting the personal hotspot connection on your iPhone and see if the other device(s) can connect. You may revert to your original settings once you’re able to establish the personal hotspot connection.
8. Update to the Latest iOS Version.
There is potential that Apple may have already released a fix for the personal hotspot issues with its latest iOS version updates. It’s easy to lose track of when Apple does release updates since they’re often, but a quick look into your device’s Check for Updates page can help clarify that doubt.
Here’s how you can update your iPhone or iPad to the latest iOS/iPadOS:
- First, make sure your plug-in your iOS 13 device into power and connect to the internet using Wi-Fi.
- Then, go to Settings, then General, and then choose Software Update.
- Now, choose and tap Download and Install. If a message pops up and asks that you will be temporarily removing apps because of space requirements for the update, tap Continue. Don’t worry as iOS will reinstall apps that it removed after the process. If you tap Cancel, know what to do next.
- If you want to update now, tap Install. Or you can tap Later and choose Install Tonight or Remind Me Later. If you tap Install Tonight, plug your device into power before you go to sleep. Your device will update automatically overnight.
- Finally, provide the passcode if applicable. If you don’t know your passcode, know what to do. If you have encountered some errors during the update process, learn more about what to do.
9. Update the Wi-Fi Card Driver on Windows 10 Devices.
An outdated Wi-Fi card driver on your laptop can also be a source of connectivity problems.
Incompatibility issues can occur if you have updated versions of the operating system, and yet you have the old version of the hardware driver. Although this is not an issue with your iOS device, you have to make sure that the computer or laptop that you are using to connect to the personal hotspot is not having any issues.
To update the Wi-Fi card driver of your machine, here’s what you do:
- Firstly, on your Windows 10 machine, you will want to use Windows Search (bottom-left) and search for Device Manager. Click on Device Manager from the search results.
- Next, in Device Manager, select the Network adapters and look for the network adapter name. In most Windows machines, it will most likely be the Intel (R) Dual Band Wireless-AC 3165. As long it has the term “Wireless” or “Wireless-AC” in it, then that’s the one.
- Right-click on the network adapter and then select to Update driver.
- Now you can click on the Search automatically for updated driver software. Follow the on-screen steps to update the driver software, then select Close.
If there aren’t any updates for the driver, try and search online by typing in the name of the network adapter, and search for “drivers”. In our case, Intel does provide a driver’s page for the network adapter, which we can download and install. For convenience, we have linked here the official Intel network driver downloads page here.
Once you have installed the latest version of your Wi-Fi card drivers, you should be able to connect to your iPhone’s personal hotspot successfully. But if you are still having the same issue, proceed to the next method.
10. Reset Network Settings.
Resetting your network settings on your Apple device helps especially if the personal hotspot issues were already working fine before, but now it’s not. Take note that this will NOT delete any of your data, contacts and it will only delete the Wi-Fi passwords you had saved. If you do not know a particular Wi-Fi password, then keep a note of it before you go through with the reset below.
Here’s how you can reset your network settings on iOS 13:
- Go ahead and tap on the Settings on your iPhone, then tap General, and then tap Reset.
- Then, find and tap Reset Network Settings.
- Provide your device passcode if applicable.
- Finally, confirm to finalize the process.
Now that you have reset the network settings of your iPhone, you can set up all network configuration from scratch. This includes your personal hotspot configuration, but be sure to set up a unique profile to avoid future conflicts. You can check back Method 6 of this guide for this process.
11. Restore iPhone and Setup as New.
An untraceable system file that has been corrupted in your device’s software can cause some of your phone features to not work correctly. If this happens, you will need to restore your iPhone entirely.
But before you do that, you will need to make sure that you have updated either your Finder (macOS Catalina and later) or iTunes (macOS High Sierra and earlier/Windows machines) services. Once you’ve done, go ahead and proceed with the steps below to begin the restoration process.
Restoring your iPhone as new will erase all of your data (apps, contacts, pictures, etc.). Please make sure to back up your iPhone beforehand using your Finder or iTunes.
Here’s how you can restore your iPhone as new:
- Once you’ve backed up your iPhone, connect your iPhone to your computer using your iPhone’s charging cable.
- Now, locate your device using the Finder or iTunes on your computer.
- Look for a restore or update option message, click Restore.
- Finally, it will take anywhere 10 minutes to restore your device. But if it takes more than that and your device exits the recovery mode, you need to repeat the process from Step 3.
After the process, you will want to first and foremost test if your personal hotspot is working before you restore your backup. By now, you should be able to find that your iPhone will be able to establish a personal hotspot connection, just like any newly purchased iPhone would. Once you’ve made sure of that, you can choose to restore your device from the backup.
We advise to set up your iPhone as new to prevent the personal hotspot issues from recurring. Not to mention that if you are considering restoring your backup, then chances are that the corrupted system files may also be in there.
If you’re setting up as new, then make sure you also follow Method 6 (above) to create a new, unique connection profile.
12. Contact Apple for Support.
Now there is a possibility that you have a defective Wi-Fi module on your iPhone. It can also be that you have an outdated one that is not compatible with the iOS 13 version. To be sure, you will need an Apple-certified technician to help you out. Their services are available at your nearest Apple Store. But be sure to check your warranty options first before going there.
But don’t worry, they still have other ways to restore a working iOS version on your iPhone. If it’s not hardware related, they can also fix the software part as well. They are more than capable of restoring your iPhone up to the firmware level.
However, if you don’t have an Apple store in your area, you can check the availability of support in your country. You can still book a repair appointment online and send them your iPhone through a courier. In that way, they can fix your device in their lab while you monitor the progress through their website.
And this ends our guide on how to fix personal hotspot issues in iOS 13. We thank you for your time and continued support. If you have questions related to this topic, please feel free to leave a comment below as we will love to help you out. ❤
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