Are you wondering if HBO Max is currently down?
As the competition for movie streaming services tightens, there’s still no real competitor for Netflix, at least in terms of stability. While other streaming platforms such as HBO Max and Hulu offer tons of excellent shows, their app or website is still unstable.
Regular HBO Max users can attest to that. If you mainly use HBO Max for your media consumption, you’ve probably encountered several issues on the platform already.
Although HBO Max is relatively new to the market, it is still frustrating to encounter errors on a platform that requires you to pay a monthly subscription.
Most of the time, server-related issues cause the error codes on the platform.
However, other factors on the user’s end could also affect the performance of HBO Max’s website or application.
To help you out, we will show you how to check the status of HBO Max’s servers and what you can do to alleviate the situation.
Let’s get started!
1. Check HBO Max Servers.
Since HBO Max is an online service, the first thing that you should check when you encounter errors on the platform is the status of its servers. You can do this by using third-party sites like Downdetector.
If the servers are currently down, the only thing that you can do now is wait for HBO’s team to address the problem.
On the other hand, continue with the rest of the methods below if there are no reported outages on HBO’s servers.
2. Try Watching Another Show.
When HBO’s team conducts server maintenance, some of its shows could become unavailable for a particular time. If you can’t watch your favorite shows on HBO Max, go back to the media library and try playing other titles.
Proceed to the last method below if you can’t watch any shows on the platform to report the problem to their team.
3. Re-Login to Your Account.
Unexpected errors occur on the platform and could cause your user data to corrupt. If this happens, the app or website may not work correctly on your device unless you reset your account data.
To do this, you’ll need to close your session for a few minutes and log back in afterward.
On mobile devices, you can sign out your account by doing the following steps:
- First, launch the app on your mobile device.
- After that, go to your Profile and tap the Gear icon to access the Settings.
- Lastly, tap the Sign Out button at the bottom of the page to stop your current session.
If you are using search browsers, check out the steps below to sign out your account:
- Go to HBO Max’s website using any browser.
- Now, click on your Profile to open the drop-down menu.
- Finally, press the Sign Out button to log out of your HBO Max account.
After resetting your account data, log back into your HBO Max account and check if the problem is solved.
4. Check and Reset Your Internet.
HBO requires users to have an internet connection with at least 5 Mbps of bandwidth to enjoy HD shows. If your network doesn’t meet this requirement, you may encounter unexpected issues on the platform.
To check if your connection is the problem, perform a test on your network using Fast.com to measure your current upload and download speed.
If the result indicates that your network is the problem, restart your router to re-establish the connection with your internet service provider’s servers.
Once done, run another test to check if the problem is solved. If your network continues to run slow, contact your service provider and ask them to address the issue or upgrade your subscription if it’s below 5 Mbps.
5. Turn Off VPN.
Virtual private networks are third-party services that protect your online data from hackers and other entities. They work by randomly changing your IP address to hide your actual location online.
However, this process can introduce delays to your network, especially when you connect to a slow or saturated server.
To fix this, stop your VPN from running before accessing the HBO Max app or website.
On the other hand, you can try switching to other services such as PureVPN if you’re not comfortable going online without protection. Compared to other VPNs, it works well with other applications and keeps your network fast and reliable.
You can also visit our in-depth guide on how to access HBO Max outside the US if you live in a different region.
6. Clear Browser Cache and Cookies.
Cache and cookies are temporary data stored on your device locally, which your browser uses to load websites faster. However, they accumulate over time and could actually slow down your browser instead of improving its performance.
To fix this, follow the steps below to clear your browsing data and free up some memory:
- First, open your default browser and click on More Options.
- After that, go to Settings and scroll down to Privacy and Security.
- Now, click on Clear Browsing Data and change the Time Range to All Time.
- Lastly, select all the checkboxes, then press the Clear Data button to start the process.
Once done, go back to HBO Max, log in to your account, and check if the problem is solved.
7. Run Malwarebytes.
If you also experience problems on other applications, it may indicate that your device is infected by malware. Viruses consume your system resources, making it difficult for other applications to work normally on your device.
To confirm this, download Malwarebytes on your device and run the ‘Full System’ scan tool. This will prompt Malwarebytes to search your entire directory for infected files and automatically remove them.
8. Update HBO Max.
HBO Max may have released an update for their app after fixing the issue with their servers. If you haven’t updated the HBO Max app on your device, try doing so to patch the errors and rule out any compatibility issues.
On Android, you can update the app by doing the following steps:
- First, go to Google Play Store and access your Profile.
- After that, tap on My Apps & Games and look for the HBO Max app.
- Lastly, tap the Update button to download the latest version.
For iOS users, see the step-by-step guide below to update the app:
- On your device, access the App Store and go to your Profile.
- Now, locate the HBO Max app from the list of applications with available updates.
- Finally, tap the Update button to start the download.
If you are using other devices, please go to the Help Center to find out how to update the HBO Max app.
Once done, try using the platform for a few minutes to check if the problem is solved.
9. Reinstall HBO Max.
If the update did not work, HBO’s installation files may have gotten corrupted when the servers went down unexpectedly. In this case, we suggest that you just reinstall the app on your device to ensure that you have a working copy.
Here’s what you need to do to reinstall HBO Max on Android devices:
- On your device, go to the app drawer and locate the HBO Max app.
- After that, press its app icon until the options menu shows up.
- Now, tap the Uninstall button to delete HBO Max.
- Finally, visit the Google Play Store to reinstall HBO Max.
For iOS users, check out the steps below to guide you on the process:
- First, locate the HBO Max app from your home screen.
- Now, tap and hold its app icon to access the selection menu.
- Next, select the Remove App button to uninstall HBO Max.
- Lastly, go to the App Store to reinstall the app.
If you are using Smart TVs, Set-top boxes, or Consoles, visit the Help Center to find out how to reinstall the app on your system.
Go back to your account afterward to check if the problem is solved.
10. Refer to Our Other Guides.
If you’re experiencing streaming issues on the platform, refer to the other guides below:
- Is the App Freezing? Here’s the Fix!
- HBO Max Not Loading? Here’s the Fix!
- Buffering Issues on HBO Max? Here’s the Fix!
- Lags on HBO Max? Here’s the Fix!
- Streaming Quality Issue? Here’s the Fix!
- Audio Not Working? Here’s the Fix!
- Videos Skipping on HBO Max? Here’s the Fix!
- Cannot Stream on HBO Max? Here’s the Fix!
- Black or Blank Screen on HBO Max? Here’s the Fix!
- Can’t Playing Any Movies? Here’s the Fix!
11. Report the Problem to HBO Max.
At this point, we suggest that you leave the matter to the experts if none of the methods above worked out for you.
Visit the Help Center and contact their customer support to ask for help. Make sure to include your account details, the model of your device, and the shows you are trying to watch on your report to speed up the process.
This wraps up our guide on what to do if HBO’s servers are currently down. If you want to clarify something or have other concerns, please let us know in the comment section below, and we’ll do our best to answer them.
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