How to Fix the OneNote App Not Working on Android

Want to know how to fix the OneNote app not working on android?

The Microsoft OneNote app is one of the best note-taking apps out there. Especially so for those who prefer to use Microsoft Office. However, much like any other app out there, it has its flaws. Users have often reported the app not working properly on android phones or failing to sync. This may be due to several reasons.

This article will help you understand how to fix the OneNote app not working on android. We will go over all the possible issues, such as temporary glitches, misconfigured settings, or even problems with the app build. Here are some solutions you can try to fix your experience with the app.

1. Force stop the OneNote App.

The best way to get any app working again if it starts misbehaving is to simply force-stop it. This terminates all ongoing processes with the app and forces it to restart. This solution works perfectly well with the OneNote app and is bound to get your app working correctly again. 

To force stop the OneNote app, follow these steps:

  1. Long press on the OneNote app, for up to 3 seconds.
  2. Click on App info.
  3. Press Force stop.
How to Fix the OneNote App Not Working on Android

This will force stop the app and close all active existing as well as background tasks of the app. Therefore, if one of those tasks was causing the app to glitch, it would have been removed. You can now try to open the app again and see if it is working properly as it should. 


2. Check OneNote App Permissions.

If you cannot access some features on the OneNote app, then you may have blocked out some of the permissions. These permissions are required for the app to work properly, and blocking them will limit some of its features. Therefore, to have the app working smoothly, you will have to give it all the permissions required.

Here is how to check OneNote app permissions on your phone:
   

  1. Long press on the OneNote app, for up to 3 seconds.
  2. Click on App info.
  3. Tap on Permissions.
  4. Allow all the app permissions it requires.
How to Fix the OneNote App Not Working on Android

Once you complete these steps, your OneNote app will have received all the permissions it needs to function properly. You can now try and launch the app to see if your problem has been removed. 

3. Check OneNote Sync Settings.

If the OneNote app on your phone is not in sync, then you may need to reconfigure its settings. These settings are responsible for ensuring the app remains synced with the server, so your data does not get lost.

Here is how to check your OneNote sync settings:

  1. Open the OneNote app on your phone.
  2. Click on your Profile picture at the top left corner of the screen.
  3. Select Settings in the menu.
  4. Turn off the option for Sync notebooks on Wi-Fi only.
  5. Turn on the option for Sync all page content.
Fix the OneNote App Not Working on Android

Once you complete these steps, OneNote should have synced your notebooks. If you are still having problems, you can try to sync your notebooks manually. 

4. Sign Out and Sign Back In.

Another great way to solve this problem is to try and log back into the app after signing out. A corrupted login session can often cause problems. If you logged in elsewhere, or were logged in for quite a long time, this can happen. Therefore, logging out and back in can fix a lot of problems as it re-establishes your connection with the servers.

You can do that by following these steps:

  1. Open the OneNote app on your phone.
  2. Click on your Profile picture at the top left corner of the screen.
  3. Tap on Sign out of OneNote.
  4. Confirm the prompt and click Ok.

This will log you out of the OneNote app, and you will be redirected back to the login screen. You will have to log in again by entering your username and password, which will sign you into the app again. Hopefully, this will fix your problem and get the app working for you again.

5. Clear OneNote App Cache.

Clearing your App Cache and Data is another great solution to fix this problem. Your App Cache is a temporary storage that fills up every time you perform a task within the app. Obviously, once this storage is filled up, it cannot perform those tasks efficiently. Usually, this would clear out by itself; however, if it has not, you may need to perform this manually.

To clear your app cache and data, follow these steps:

  1. Open Settings inside your device.
  2. Scroll down, locate Apps & Notifications and click on All Apps.
  3. Find the OneNote App.
  4. Select Storage & cache, and click on Clear cache.
How to Fix the OneNote App Not Working on Android

This will clear the app’s cache. However, do not worry this will not affect any of the existing user data on the app, which will remain intact. You can now relaunch the app to see if it is working properly.

6. Reinstall the OneNote App.

If none of the steps above seem to work out for you, then it is probably best for you to reinstall the OneNote app, altogether. To do this, you will first have to uninstall it and then install it again. You can follow these steps to execute this properly:

  1. Open Playstore on your device.
  2. Search for the OneNote app.
  1. Click Uninstall and wait for it to uninstall the app.
  2. Once it’s done removing it, you can now Install the app again.
onenote

This will have reinstalled the app for you and should get rid of any problems along with it.

Hopefully, this article has helped you learn how to fix the OneNote app not working on Android. Be sure to try out all the steps mentioned in this article, in the order prescribed. This will ensure that you continue enjoying using the OneNote app without hindrance.

If this guide helped you, please share it. 😊

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