How to Fix Insufficient Bandwidth Error on Amazon Prime

Wondering how you can fix the insufficient bandwidth error on Amazon Prime?

Having a decent internet connection is crucial if you want to enjoy high-definition shows online. One way to achieve this is by increasing the bandwidth of your monthly internet service plan. 

Amazon Prime is one of the best streaming platforms in the market, with thousands of movies and TV shows available. It produces exclusive shows and original movies such as Jack Ryan and Fleabag. 

Despite being one of the best streaming services, this doesn’t exempt Amazon Prime from downtimes and errors. 

One issue that you might face on the platform is the ‘insufficient bandwidth’ error. 

Based on what we know, this problem occurs if your network connection is unstable. However, it can also be due to server outages, corrupted data, improper configurations, or slow internet connections. 

To help you out, we’ve decided to make a guide on how to fix the insufficient bandwidth error on Amazon Prime. 

Let’s get right into it!

1. Check Amazon Prime Servers. 

When you encounter problems on Amazon Prime, the first thing you should do is check the platform’s status. This way, we can know right away if the problem is coming from your device or Amazon’s end. 

You can use third-party websites like Downdetector to view the status of Amazon Prime’s servers. 

insufficient bandwidth error on Amazon Prime

If there are ongoing issues with the servers, the best thing to do is wait. Unfortunately, server-related problems can’t be resolved on your end. On the other hand, you can proceed to the next solution below if there’s nothing wrong with the servers. 

2. Restart Your Device. 

Temporary errors on your device could also cause connectivity issues on Amazon Prime. To rule this out, restart your device to reload your system resources and eliminate temporary bugs and glitches. 


  1. On your keyboard, press the Windows key to open the Start Menu.
  2. After that, access the Power Options tab. 
  3. Finally, click on Restart to reboot your system. 
Restart Windows


  1. Access the Apple Menu on your Mac.
  2. Next, select the Restart option in the drop-down menu. 
  3. Lastly, click Restart to confirm your action. 
Restart Mac


  1. First, locate the Power button on your Android device. 
  2. After that, hold down the button until the selection menu shows up. 
  3. Lastly, tap Restart
Restart Android


  1. Open the Assistive Touch on your screen. 
  2. Now, go to the Device tab and tap on More
  3. Finally, choose Restart
insufficient bandwidth error on Amazon Prime

After restarting your device, go back to Amazon Prime to check if the problem is solved. 

3. Check Your Network Connection. 

A slow or unstable network connection could also be the reason for the insufficient bandwidth error on Amazon Prime. To confirm this, perform a speed test using to measure your network’s upload and download speed. 

insufficient bandwidth error on Amazon Prime

If the result indicates a problem with your connection, reboot your modem or router to refresh the link with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before plugging it back in. 

insufficient bandwidth error on Amazon Prime

Once done, re-run the test to check if the problem is solved. If not, contact your ISP and ask them to fix the issue. 

4. Try Other Titles. 

There are times when Amazon Prime’s servers encounter technical issues, which could cause some movies and TV shows to become unavailable. If you can’t play some titles on the platform, try watching a random show to check if the same problem occurs. 

If other shows are playing without issues, it means that the title you’ve initially played is unavailable or broken. Try streaming after a few hours to check if the problem is solved. 

5. Turn Off VPN. 

Virtual private networks or VPNs are third-party apps that protect your data and network from hackers and websites that track your activity. They work by filtering your data and changing your default IP address to keep your identity online private. 

Unfortunately, this process can cause instability in your network. To avoid this, we suggest turning off your VPN before playing any shows on Amazon Prime. 

On the other hand, you can try switching to a much more stable provider like PureVPN if you prefer using a VPN online. Unlike other VPNs, it works well with most applications and does not interfere with your connection. 


PureVPN is also compatible with most streaming applications, including Netflix, HBO Max, and Amazon Prime. 

6. Update Your Network Drivers (Windows). 

If you’re using a Windows computer, you can try updating your device drivers if you can’t stream movies and TV shows on Amazon Prime. This should ensure that your network controllers are working. 

Here’s what you need to do: 

  1. First, open the Quick Menu by pressing the Windows + X keys on your keyboard. 
  2. After that, click on Device Manager
  3. Expand the Network Adapters tab and right-click on your network controller. 
  4. Lastly, choose Update Driver and follow the prompts. 
Update Network Drivers

Restart your system afterward and check if the insufficient bandwidth error on Amazon Prime is solved. 

7. Contact Amazon Prime. 

At this point, we recommend letting the professionals handle the situation if none of the solutions above worked. 

Visit Amazon Prime’s Support page and contact their team to report the issue you’ve been experiencing. Provide your account details, the ISP you’re using, and other necessary details that could help speed up the process. 

insufficient bandwidth error on Amazon Prime

That ends our guide for fixing the insufficient bandwidth error on Amazon Prime. If you have questions, please leave a comment below, and we’ll do our best to help. 

If this guide helped you, please share it. 🙂


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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