Do you find that the text on your forwarded emails gets cut off?
The email is a crucial part of business communication nowadays whether you’re talking with your clients or even getting in touch with another company. Every bit of information that is on an email is crucial as often users will dig up their previous email conversations to come up with a reply when needed.
But what if you reply or forward this message and it does not include all the details of the email thread? That would be troublesome for the recipient of the email message since it can leave a negative impression for yourself and your work. Most recipients are not aware of the fact that this issue is from your side and that iOS is unintentionally cutting off text from the sent emails.
There has been plenty of issues with the Mail app on iOS 13, and this is has been one of the more prominent ones since it’s release. Although the good news is and credit to all who have shared their tips on this issue is that the solutions in this guide will hopefully address the issues. Not only that, but we will also help you understand the possible causes of this issue along with each possible resolution. By the end of this article, you should be able to fix your iOS 13 cutting off the text of forwarding emails issue.
Without wasting any more time, let’s get started!
TABLE OF CONTENTS
- Check Mail App Settings
- Restart the iPhone
- Delete and Reinstall Mail App
- Update to Latest Version of iOS
- Highlight All Text Before Forwarding
- Reach Out to Apple
How to Fix iOS 13 Cutting Off Text of Forwarded Emails: 6 Ways
1. Check Mail App Settings.
The first place to look when a situation like this happens is to go directly into the Mail app settings.
It could be that a recent iOS (or iPadOS) update may have changed the formatting settings on how forwarded emails should appear. Additionally, you may have perhaps mistakenly changed a setting without knowing. Rest assured, by making sure you enable the following features, it helps to you to view a full thread of emails you’ve received and sent.
Here’s what you do:
- Go ahead and open the Settings app on your device, then scroll a little down and tap on Mail.
- Now check on the Complete Threads option, and make sure that it’s enabled. If it is disabled, tap on the switch to enable it. This is the option that ensures that your email threads contain all the sent/received emails from the conversation. When disabled, this option can make your threads seem missing and incomplete.
- Next, you will want to check on the Organized by thread option and see if it’s enabled. Again if it is disabled, tap on it to enable it. This option is by default also enabled, and it is responsible for organizing your email threads sent to a recipient.
- Great! Now the third and last setting you will want to make sure is the Include Attachments with Replies option. Tap on Include Attachments with Replies and make sure that it is set to Always and not Never or any other option. This option is responsible for ensuring that attachments remain appended with your forwarded/sent emails. When set to Never, the emails can appear “cut-off”.
- Finally, force-close your Mail app by swiping up from the bottom of your iPhone or iPad’s screen and then stopping midway. Then swipe your Mail app away to close it. Give it a 3-5 seconds before relaunching it.
The above configuration should allow you to obtain a full view of your email threads and attachments and ensure no items are missing.
2. Restart the iPhone.
Applications often can malfunction because your device does not have enough space or processing capacity to do its tasks. This usually happens when your phone has been running for a very long time, with many apps running in the background. To fix it, you need to restart and offload your phone with unnecessary tasks.
Now chances are you may have already done it prior to reading this post, but if you haven’t or if you do not know how then here’s how you do it:
Tap on the Settings app on your iPhone, then General and then Shut Down option.
Slide the Slide to Power Off button to the shutdown direction to confirm the process.
After your iOS 13 device is completely off, turn it back on by pressing on your Power button (on the side) and try to do a test of your Mail app. Try to forward an email thread to your friend or colleague to check if the details of the email are now complete.
3. Delete and Reinstall Mail App.
There is a possibility that this issue is due to your Mail app itself being corrupted. Among the causes of your Mail app being corrupted, is often a failed application update that is tied directly to the iOS version (we will get into iOS updates in a moment).
To resolve this, you will need to fully clear the Mail app and then proceed to delete and reinstall the application. To do that you will need to make sure you first remove your email account from your Mail app then delete the application. Now don’t worry, as you can add your email account back after this process.
Here’s what you should do:
- Go ahead open the Settings app on your device and then tap on the Passwords & Accounts option.
- Then, scroll down to the Accounts section and select your email account.
- After that, tap the Delete Account button at the bottom of the screen.
- Next, tap on Delete from My iPhone to confirm the process.
- If you have more than one email account, then repeat Steps 1 to 4 for your remaining email account(s).
- Then, go back to the home screen of your device and find the Mail app icon.
- Tap and hold the Mail app and tap Edit Home Screen. The Mail app should begin to jiggle.
- Now, tap the (x) button on the top corner of the Mail app, and tap Delete to confirm.
- Then, tap Done to finalize the process and return to the home screen. Now make sure to restart your device at this point.
- After the startup, go back to the App Store app and find the Mail app to reinstall it.
- Once your Mail is installed, go back to the Settings on your iOS 13 device and then tap on the Passwords & Accounts option again.
- After that, choose the Add Account option and select your email provider.
- Type in your email address and password in the space provided. Make sure you spelt it correctly and with the correct syntax.
- Then, tap on Next and wait for the verification process. Follow the remaining steps provided and tap Save.
- Finally, if you have other email accounts, repeat Steps 11 to 14 to re-add your remaining email account(s).
Now that you have made sure that your Mail app is installed correctly as well as added back your email account(s), you can try testing once again to make sure that forwarded/sent emails are no longer truncated. Additionally, refer to Method 1 to also make sure that the settings for your Mail app are maintained.
4. Update to Latest Version of iOS.
If you’ve made sure to delete and reinstall the Mail app in the previous method, you can now go ahead and lookup if any new iOS (or iPadOS if you’re on an iPad) are pending to be installed.
The chances are that the iOS version that you’re currently on right now is plagued with this issue due to a bug in the code of iOS 13. For an operating system that is constantly and frequently being developed for new features, it is normal to have bugs and glitches.
Now before you update your device, make sure you have a backup of your iPhone on your iCloud or computer. Once done, you can go ahead with the steps below.
- Go ahead connect your device into a stable power source and to the internet using Wi-Fi.
- Then tap on the Settings, then General, and then choose Software Update.
- Now, choose and tap Download and Install. If prompted that you will be temporarily removing apps because of space requirements for the update, tap Continue. Don’t worry as your device will reinstall apps that it removed after the process.
- After that, tap Install to install now. You can also choose to tap Later where you can select Install Tonight or Remind Me Later. If you choose Install Tonight, plug your device into power before you go to sleep. Your device will update automatically overnight.
- Finally, provide your passcode if needed.
5. Highlight All Text Before Forwarding.
Now if none of the above methods worked for you, then there is a workaround that you can try out.
Several users have mentioned this on the Apple Support Community page on this topic and, apparently, when you do this process, your forwarded message will have the complete details when a recipient gets it.
To do this, you will have to jump into your Mail app, then tap on the email message you want to forward. Next, select the See More option at the bottom.
Then highlight all the text on the message by holding it down and “Select All”. After that, tap on the Forward option, and you will see that all the details will be included in the forwarded email.
After you provided the recipient, click on the Send button. You will be asked if you want to include the original attachments in the email.
With this, you can choose to send the text details of the email to save storage space. Moreover, if your recipient needs the attachment, you can also choose to send it.
6. Reach Out to Apple.
Since this is a software problem rather than hardware, there is not much Apple can do even if you brought in your device for checking. One way to prioritize this issue is to submit feedback to Apple Support. Apple does read the feedback they get, and with the more of us submitting reports of this issue, the sooner we can get this issue fixed.
You can also talk to an Apple representative over the phone. Feel free to contact them if you have questions regarding issues on your iPhone or other Apple devices.
And this wraps up our guide on how to fix your iOS 13 cutting off the text of forwarded emails issue. We hope that this article has helped you. If you have questions related to this topic, please feel free to leave a comment below. ❤
If this guide helped you, please share it. 🙂