How to Fix iPhone Speaker Greyed Out

Find that your iPhone speaker is greyed out and does not output any sound when you’re on a call?
iPhone speaker greyed out

Find that your iPhone speaker is greyed out and does not output any sound when you’re on a call?

There have been tons of reports from users about this whole “iPhone speaker greyed out” issue ever since it started with iOS 11.3. Apple had even offered a free exchange iPhone program to address this issue. However, sadly, that came to a close for unknown reasons. 

Apparently, the issue does not just show the speaker icon to be greyed out whenever you’re in a call but also doesn’t allow sound to be output from the speaker as well as the person on the other side can’t hear you too as well.

A few users have also reported that this issue also rendered useless whenever they tried to connect their headphones to their device as they can’t do it. 

Now in this guide, we will be guiding you step-by-step through a few workarounds and solutions which you can test with your iPhone (running any iOS version) to see if it works for you just like it did for other users who happened to share the solutions. 

Without wasting another minute, let’s jump right in!


  1. Unpair and Re-Pair Your Device
  2. Check Your Volume and Mute Switch
  3. Don’t Forget to Turn Off Do Not Disturb!
  4. Call Audio Routing Setting
  5. Soft Reset Your iPhone
  6. Update to the Latest iOS. (Bug with iOS 11.3/11.4)
  7. Factory Restore
  8. Replace your iPhone


How to Fix iPhone Speaker Greyed Out: 5 Ways


1. Unpair and Re-Pair Your Device.

Firstly if you were using a Bluetooth accessory with your iPhone when this issue occurred, then you may want first to reconnect it back. 

This will reset the Bluetooth connections between your iOS device and the Bluetooth accessory, which will help remove any incorrect configurations or bugs from remaining. 

To disconnect and reconnect your Bluetooth accessory with your iOS device:

  1. Jump into your Settings app and then tap on Bluetooth.
  2. Next, locate your Bluetooth device (headphones, AirPods, AirPods Pro, etc.) and then click on the blue i icon right next to it and then select Forget Device. This will unpair the device from your iPhone.

iPhone Speaker Greyed Out


  1. Next, you will want to go back to the Bluetooth page and search for the device which you had just unpaired. Tap on the Bluetooth device when it appears in the list to reconnect

In case if you’re not able to connect your accessory with your iPhone, try connecting it with another device. If you find that you can pair your accessory with other devices but not your iPhone, then make sure to first unpair the accessory from all your other devices then try to pair with your iPhone again. When an accessory is paired with too many devices, it can cause confusion, which can leave your iPhone in a sticky situation.

If you’re still unable to connect your accessory to your iPhone, then it’s best to get in touch with your accessory manufacturer via their website and then find out if the accessory is having any issues.



2. Check Your Volume and Mute Switch. 

A few users found that they had accidentally switched on the Mute switch on the side of their iPhone, which had caused their speaker to be mute (Silent mode). So if you haven’t checked it already, then you should do so and ensure that it is set to Ring mode. Your Mute switch will be located on the left side of your iPhone (as shown below).


iPhone Speaker Greyed Out


Another setting to check is your Volume, which you also need to ensure that you have enough volume to allow the speaker to work and output the sound. You can check this by pressing on the Volume buttons on your iPhone or by opening Control Center and then adjusting the volume from there.


iPhone Speaker Greyed Out


Once you’ve adjusted both of the mute switch and the volume levels on your iPhone, try doing a test call with someone and see if you’re able to enable Speaker mode during a call.



3. Don’t Forget to Turn Off Do Not Disturb!

You will want to make sure that you’ve not turned on the “Do Not Disturb” option on your iPhone by accident. When you turn on Do Not Disturb, it works similarly to that of the Mute switch. There are two ways in which you can go about turning off Do Not Disturb: 1) Control Center 2) iPhone’s Settings.

For the former, you will have to bring up the Control Center and then tapping on the crescent-shaped icon 🌙, to disable it.


Do Not Disturb Button


Now for the latter, you will need to go into your Settings app and then tap on Do Not Disturb. Then in the Do Not Disturb page, you will want to make sure the switch next to Do Not Disturb is turned off.


iPhone Speaker Greyed Out



4. Call Audio Routing Setting.

One workaround that has worked for a few users over on the forums is to set the “Call Audio Routing” of the device to direct to the speakers itself. 

This setting is found in the Accessibility settings and can help route any audio heard during calls. 

Here’s how you can do it:

  1. Go ahead, open your Settings app, and then scroll a little down on the page and tap on Accessibility.
  2. Now in the Accessibility page, you will want to select Touch.

iPhone Speaker Greyed Out


  1. Next, you will want to tap on Call Audio Routing from the list of options. 

iPhone Speaker Greyed Out


  1. Lastly, set the call audio routing option to be Speaker instead of Automatic.

Once you’re done with the above steps, we suggest that you follow up by performing a soft reset, which is shown step-by-step in the following method.



5. Hard Reset Your iPhone.

A hard reset is an effective way to force restart the device and fix any complexities or bugs along its way.

The steps to hard-reset an iPhone vary between the various generations of iPhones, so based on your model, you will want to follow along with its appropriate steps below:

Here’s how you hard reset your device:

If you’re on an iPhone with Face ID, or iPhone 8 or iPhone 8 Plus:
  1. Firstly, press the Volume Up button and then release it.
  2. Next, press the Volume Down button then release it.
  3. Press and hold down the Power button (Side button) on the right side of your iPhone.
  4. Keep holding the Power button (Side button) until you see an Apple logo appear on display.

Reset iPhone 11, iPhone X, iPhone XS, iPhone 8


If you’re on an iPhone 7 or iPhone 7 Plus:
  1. Press and hold both the Volume Down button and the  Power button (Sleep/Wake button).
  2. When the Apple logo appears, release both buttons.

Reset iPhone 7 and iPhone 7 Plus



If you’re on an iPhone 6S, iPhone 6S Plus, or iPhone SE.
  1. Press and hold down on your Power button (Sleep/Wake button) and Home button simultaneously for at least 10 seconds.
  2. After about 10 seconds, you should see the Apple logo, which you can then release both of the buttons.


Reset iPhone 6, iPhone 6S and iPhone SE


Again, try making a test call and see if the changes take effect and fix the iPhone greyed out speaker issue.



6. Update to the Latest iOS. (Bug with iOS 11.3/11.4)

What worked for us was to install the latest iOS version 12 or 13 onto our iPhones to fix the issue. The issue primarily based on the reports was with iOS version 11, and Apple has since then released newer iOS updates that work to rectify the problem. 

To install the latest iOS version on your iPhone:

  1. First and foremost, make sure your iPhone/iPad is plugged into a stable power source and connected to the internet using Wi-Fi.
  2. Then, go to Settings, then General, and then choose Software Update.
  3. Now, choose and tap Download and Install. If prompted that you will be temporarily removing apps because of space requirements for the update, tap Continue. Don’t worry. iOS will reinstall apps that it removed after the process.
  4. Tap Install to proceed with the process immediately. 
  5. Lastly, enter your passcode when prompted.

iOS 13 Update


Once the update is complete, you can test using your device to see if the issue is fixed and that you’re able to hear your calls as well as the person on the other side. 



7. Factory Restore.

The last resort to all the methods above, which works better than a hard reset is to factory restore your iPhone to how you first go it. 

Yes, your data, apps, and contacts will all be wiped out. BUT, since you will be backing up your iPhone first, you shouldn’t need to worry about losing any of that. You will have the option to restore from backup later should you need it.

If you’re on a Mac running macOS Catalina, below are the steps to factory restore your iPhone using Finder: 

  1. Open Finder on your Mac.
  2. Next, connect your iPhone to the Mac.
  3. If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. You will want to make sure your iPhone is unlocked during this step to see the “Trust This Computer” message.
  4. Select your iPhone when it appears on Finder.
  5. Click Restore [device]. If you’re signed in to Find My, you need to sign out before you can click Restore.

iPhone Speaker Greyed Out


  1. Click Restore again to confirm. Your computer erases your iPhone and installs the latest version of iOS.

iPhone Speaker Greyed Out


  1. After your device restores to factory settings, it will restart. From here, you can set up your iPhone as new.



If you’re on a Windows PC or Mac running macOS Mojave or earlier, then the following steps show how to factory restore your iPhone using iTunes: 

  1. Head over to your iTunes on your Mac or your PC.
  2. Now connect your iPhone to your computer using your cable. 
  3. When you see a message asking for you to Trust This Computer, then tap on Trust. (You have to keep the iPhone unlocked to see this message)
  4. Select Your iPhone in your iTunes.
  5. Lastly, in iTunes, head over to Summary and then select Restore iPhone

iPhone Speaker Greyed Out


  1. You’ll be prompted to confirm. So tap on Restore one more time and watch as iTunes sets up your iPhone as good as new together with the most up-to-date iOS installed. 🙂
  2. After your iPhone is done restoring to its factory settings, it’ll restart. Now you can set it up to how you like.



If you don’t have a Mac or a PC nearby, then you can factory reset on your iPhone itself

Here’s how:

  1. Head over to your Settings and then General
  2. Then tap on Reset
  3. Finally, select Erase All Content and Settings


iPhone Speaker Greyed Out


Now you can set up your iPhone as good as new with the Contacts app restored in your iPhone. That’s it! 🙂



8. Replace your iPhone.

If you’re unable to find any success in any of the methods shared in this guide, then we highly urge that you bring your iPhone into your nearest Apple Store or Apple Authorized Service Center to have it checked. It’s highly likely that they may try the same methods shared in this guide since the methods above are the standard de-facto to troubleshooting for Apple devices. 

So you can save the time by telling them the methods you’ve tried from this guide and then get onto the more important stuff. 


Apple Repair Support


It’s also likely that they will request that you go forward with a replacement of your iPhone. Based on all the requests that came from users who had this issue, almost 80% had their iPhones replaced with a newer one. Whether or not that replacement is free depends on the Apple Store and luck as some users were able to obtain a free replacement still even today. Just be sure to back up all your data before you go through with it.

One more thing that we recommend that you do is to understand the warranty options that are available to you. This is crucial as you can then find out whether you qualify for a free replacement or repairs based on your purchase. For instance, if you’ve just bought your iPhone, understand that you have up to 14 days for returns and refunds, which you can claim.

If the Apple Center is unwilling to provide a replacement, grab this advice from this user who managed to get it by demanding to speak to the supervisor. Seemingly, they can approve a “one-time” replacement for you.


Apple Support


On that note, we end this post, and we hope that the tips provided in this guide help provide a clearer perspective as well as actionable, potential solutions to fix your iPhone. If you have any questions, please let us know down below, and we will love to help! ❤


If this guide was helpful, please share it. 🙂


1 comment
  1. I thought I’d tried everything to fix this then I saw a comment that said turn The phone on and off 5 times. I wasn’t hopefull, Apple had quoted £287 to repair or around £80 By a 3rd party. IT WORKED. Turning the phone on and off 5 times solves the issue!!! I’d totally erased and reset all settings, updated the software and restored. Plus spent a couple of hours chatting to Apple support. Then this little gem popped up on a thread and worked, I’m beyond pleased!!

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