Have a feeling that Canva is down as of the moment but don’t know how to verify?
Canva is one of the most used online graphic design platforms that gives you tons of customization options when working on your projects. With this, their team makes it a point to keep their service available at all times.
However, occasional downtimes and server maintenance are bound to happen and inevitable on any website or application.
If you think that their servers are currently down, you can verify this by simply visiting their dedicated page that shows the current status of their servers.
You can also use third-party sites like Downdetector that also display the status of Canva’s servers and the errors that it encountered for the past 24 hours.
Most of the time, if the problem is on Canva’s side, you can’t do anything about it but wait. However, there are instances where the issue is not that serious and a few workarounds might work to alleviate the problem on their platform.
Today, we are going to discuss a few known workarounds that should work in case Canva is down.
Let’s get started!
- 1. Re-Login to Your Account.
- 2. Turn Off VPN.
- 3. Try A Different Search Browser.
- 4. Check Your Internet Connection.
- 5. Clear Browser Cache and Cookies.
- 6. Disable Browser Extensions.
- 7. Go for Canva Pro.
- 8. Common Errors on Canva and How to Fix Them.
- 9. Contact Support.
1. Re-Login to Your Account.
If some functions or tools are not working properly on Canva, you can try signing out of your account and logging back in. This way, your account data is refreshed and the connection between your browser and Canva’s servers can be re-establish.
- On Canva, click on your Profile Picture at the top-right corner of the screen.
- Next, hit the Sign Out button.
- Lastly, enter your account’s credentials again and click the Login button.
Once you are back on your account, use Canva again to check if the problem is already solved.
2. Turn Off VPN.
VPN services are a great way to shield your personal information and browsing data online. It works by masking your IP address with a dummy one, that is generated by the servers you connect on.
However, these VPNs can cause conflict with the connection between your browser and website servers. Since your IP address is changed randomly by VPN services, a stable connection cannot be established.
If you are having issues while using Canva, try to disable any VPNs that you might be using and see if the problem goes away.
3. Try A Different Search Browser.
Search browsers are programs that we use to access websites on the internet. These internet browsers use different engines to render the site that we want to access and display it on our screen.
However, render engines do not work the same, and the way it interprets the code written on a website may differ. This means that some sites would work perfectly fine on one browser, but functions differently on another.
If you are having problems with Canva, try to change your browser to see if this fixes the issue. Try using search browsers like Chrome, Firefox, and Opera, which have plenty of users and is likely to get optimized by developers.
4. Check Your Internet Connection.
If you experience slowdowns and lags while using Canva, it could be a sign that your network is running into problems. To verify this, try to perform a simple speed test using third-party sites like Fast.com. It is a free tool that can effectively measure your internet’s upload and download speed.
Once the result comes out and your network is indeed the problem, try to restart your router. To do this, simply unplug the power cable at the back of your router to turn it off. Now, wait for 5 to 10 seconds before plugging back in the power cable to turn it on.
Run another speed test once your router has restarted to see if the problem is already fixed. However, if your internet connection continues to run slow, contact your ISP and let them know about the problem with their service.
5. Clear Browser Cache and Cookies.
Your search browser stores temporary data on your hard drive, which are called cache and cookies. These data are used to improve the performance of your browser when loading websites that you’ve previously visited.
However, over time your browser’s cache and cookies can pile up, and instead of improving the performance of your browser, it actually slows it down. The reason behind this is that huge files are harder and slower to load.
If Canva is running slow on your device, try to clear your browser’s cache and cookies to unload unnecessary files from your drive.
- On your browser, press CTRL + H on your keyboard to open the History tab.
- After that, click on Clear Browsing Data.
- Now, ensure that ‘Cookies and Other Site Data’ and ‘Cached Images and Files’ are marked checked.
- Finally, select ‘All Time’ from the Time Range tab and hit the Clear Data button.
Restart your browser afterward and try to use Canva normally to see if the problem is already fixed.
However, if you are still encountering problems in Canva, proceed to the next solution below to address the issue.
6. Disable Browser Extensions.
If you are using extensions on your browser, it could be the reason why Canva is not working properly. Extensions are programs that you install on your browser to add functionality to certain websites.
However, these extensions might interfere with how Canva works and can cause certain features to malfunction.
To solve this, try to disable your browser extensions while using Canva and see if the problem would go away.
- First, press ALT + E on your keyboard, followed by the S key to open Settings on your browser.
- Inside the Settings, click on Extensions from the side menu.
- Finally, disable all the browser extensions that you are using.
Give your browser a restart after disabling your extensions. Now, use Canva normally and observe if you would still encounter errors along the way.
7. Go for Canva Pro.
If you are a professional graphics designer that uses Canva, consider upgrading to Canva Pro.
With Canva Pro, you won’t have to worry about downtimes and errors thanks to their 24/7 customer support, which you would gain access to once you upgrade. Being a pro user, you would be placed at the top of their priority when addressing errors on their platform.
On top of that, you would also be able to use premium features like a background removal tool, scheduled social media posts, multiple format exports, and 100 GB of cloud storage.
You also get to use Canva’s library of over 75 million premium stock photos, videos, and audio once you upgrade to Canva Pro.
8. Common Errors on Canva and How to Fix Them.
If you are dealing with a more specific issue on Canva like an error code or a certain function that won’t work, we highly encourage you to browse through our in-depth guides below.
These are articles that cover step-by-step guides for every issue that is faced within the platform.
- 1. How to Fix Canva Not Working.
- 2. How to Fix Canva Not Loading.
- 3. How to Fix Canva Not Connecting Facebook.
- 4. How to Fix Error Code 403 on Canva.
- 5. How to Fix Downloads Not Working on Canva.
- 6. How to Fix ‘Sorry Something Went Wrong (400)’ on Canva.
- 7. How to Fix ‘Sorry Something Went Wrong (500)’ on Canva.
- 8. How to Fix Cannot Login to Canva.
9. Contact Support.
If none of the methods above worked in fixing your problem with Canva, it is best that you ask for help from professionals.
Try to contact Canva’s support and report to them the specific issue that you are having on their platform. When reporting an issue, be sure to include important details like your account information, the browser you are using, and the exact steps that you made that triggered the error.
This brings us to the end of this guide. If you have other ideas on what to do if Canva is down, let us know in the comment section below. We’d be glad to give you credit for the solution once we update this article.
If this guide helped you, please share it. 🙂