Is Disney Plus not working on your Nvidia Shield?
Disney Plus has been out on the market for quite some time already. The number of users availing of this new streaming service also grows each day. However, people who get frustrated with the platform also increase due to the application’s unexpected problems.
Given that you are paying a monthly premium, it is understandable if you expect a better user experience on the app.
Recently, users have been reporting issues with the Disney Plus app not working on the NVIDIA Shield. What makes it worse is that there is no particular reason for the problem.
Well, we’ve done a little research and found out that this issue is often caused by a problem with Disney Plus’ servers or wrong configurations on your NVIDIA Shield.
Typical problems like bugs, slow internet connection, and corrupted files could also be the culprit.
To help you out, we’ve decided to make a guide in fixing the Disney Plus app if it is not working on your NVIDIA Shield.
Let’s get right into it!
1. Check Disney Plus Servers.
Before tweaking your NVIDIA Shield or making changes to your account, identify first if the problem is on your end or coming from Disney Plus’ side. To do this, check the status of its servers by using third-party tools like Downdetector.
If the servers are down, there’s nothing you can do for now but to wait for Disney to address the issue.
On the other hand, proceed to the remaining methods below if Disney Plus’ servers are working fine.
2. Try Using Without HDMI Splitter.
Based on what we’ve found out, some users were able to address the issue on Disney Plus after connecting their NVIDIA Shield directly to their televisions. Some TVs have limited HDMI ports, which forces owners to buy splitters to connect all their devices.
However, for some unknown reason, Disney Plus refuses to work if your device is connected to an HDMI splitter.
So, to fix the Disney Plus app, plug in the HDMI cable directly to your TV, and the app should work now.
3. Use A Newer HDMI Cable.
As it turns out, Disney Plus refuses to work if you are using an older HDMI cable on your NVIDIA Shield. Since Disney Plus plays 4K HD movies, the new HDMI 2.0 connector is needed for the application to work correctly on your NVIDIA Shield.
On the other hand, try to plug in the HDMI cable on different ports if you are already using an HDMI 2.0 cable.
4. Try Watching Another Show.
Some movies on Disney Plus encounter problems and become unplayable for a certain period. If you are having a hard time watching your favorite shows on Disney, try to go back to the media library and choose another title.
This way, you can identify if the problem is with the movie or TV show you are trying to watch or the entire platform.
If certain Disney Plus movies are unavailable, proceed to the last method below to let their team know about the issue.
5. Re-Login to Your Account.
Your account data may have gotten corrupted during use or when Disney Plus’ servers went down unexpectedly. In this case, you should log out of your current session and log back in after a few minutes to refresh your data.
Check out the steps below to log out of your Disney Plus account on NVIDIA Shield:
- First, open your Disney Plus account using a web browser.
- After that, point the mouse cursor to your Avatar and open the Account tab.
- Lastly, click on Log Out of All Devices to continue.
Once done, wait for 2 to minutes before logging back into your account. Use Disney Plus again on your NVIDIA Shield to check if the problem is solved.
6. Check and Reset Your Internet.
Network related problems could also be why the Disney Plus app is not working on your NVIDIA Shield. The platform requires a minimum internet bandwidth of 5 Mbps to enjoy movies and TV shows without issues.
Run a test on your network using Fast.com to check if your connection meets the required internet speed of Disney Plus.
If your current plan is below 5 Mbps, check in with your service provider on how you can upgrade your subscription.
On the other hand, restart your router if your network is not reaching your monthly plan’s dedicated speed. Unplug your router’s power chord and wait for 5 to 10 seconds before plugging it back in.
Once done, re-run the test on your network and see if the problem is solved. Contact your ISP and ask them to fix their service if your internet connection continues to run slow.
7. Restart Your NVIDIA Shield.
Bugs and glitches may have occurred on your NVIDIA Shield’s operating system and caused other applications not to work correctly. To fix this, you need to reload its system resources by restarting your NVIDIA Shield.
Follow the steps below to restart your NVIDIA Shield:
- First, go to the main menu of your device and access the Settings tab.
- After that, select Restart.
- Lastly, choose Restart again to confirm your action.
Unplug your TV from the outlet and plug it back in afterwards to restart it. Now, go back to Disney Plus and check if the problem is solved.
8. Clear Disney Plus App Data.
Random bugs and glitches that happen on the platform may cause your app data to be corrupted. If Disney Plus is not working on your NVIDIA Shield, try clearing its app data to eliminate any errors that may have occurred.
Follow the steps below to clear Disney Plus app data:
- First, go to the home screen and open the Settings tab.
- After that, open Apps and select See All Apps.
- Locate Disney Plus from the list and open it.
- Lastly, select Clear Data and click on Ok to confirm.
Once done, log back into your Disney Plus account and see if the problem would still occur.
9. Update Disney Plus App.
Disney releases updates on its application to keep it running smoothly on most devices. Updates also contain patches to fix any errors that may have occurred and improve the app’s security.
If you experience problems with the Disney Plus app, update it to the latest version by doing the following:
- First, open the Play Store on your NVIDIA Shield.
- After that, search for Disney+.
- Lastly, click on Update to install the latest version.
Once done, re-access the Disney Plus app to check if it is now working on your device.
10. Update Your NVIDIA Shield.
Your device might be due for an update to keep the latest applications running correctly. Since applications receive timely updates, your device needs to receive these updates to avoid compatibility problems.
To update your NVIDIA Shield, follow the steps below:
- First, open the Settings tab on your device and go to Device Preferences.
- After that, open the About tab or Device Info.
- Now, select System Update.
- Lastly, follow the on-screen prompts to update your NVIDIA Shield.
Go back to Disney Plus afterwards and check if the application is now working correctly.
11. Reinstall the Disney Plus App.
If the update did not fix the issue, we recommend that you reinstall the app on your device. Some of its installation files may have gotten corrupted during use or when an update failed to push through.
To reinstall Disney Plus on your device, follow the steps below:
- First, access the Apps tab on your NVIDIA Shield.
- After that, locate Disney Plus and select it using your controller.
- Now, press and hold the Select button until the options menu shows up.
- Lastly, select Uninstall to remove Disney Plus.
Open the Google Play Store afterwards and reinstall Disney Plus from there.
12. Reset Your NVIDIA Shield.
For your last resort, you can try resting your NVIDIA Shield back to factory defaults if Disney Plus is still not working. You may have changed some of its configurations that caused other applications to malfunction.
See the steps below to reset your NVIDIA Shield:
- First, access the Settings tab on your device and open Device Preferences.
- After that, highlight Reset and press the Select button on your remote.
- Lastly, choose Erase Everything to reset your NVIDIA Shield.
Reinstall Disney Plus on your device and check if it is now working on your NVIDIA Shield.
13. Report the Problem to Disney Plus.
If you don’t want to reset your NVIDIA Shield, we suggest that you just let the experts handle the problem.
Visit Disney Plus’ Help Center and report the problem to their team. You can reach out to their customer support 24/7 through phone, chat, and social media. Ensure that you give all the necessary information, including the device you are using, your account details, and the movie or show you are trying to watch.
You can also browse the other guides in the Help Center and see if you can find any solution.
This brings us to the end of our guide in fixing Disney Plus if it is not working on your NVIDIA Shield. For other questions and concerns, leave a comment below, and we’ll do our best to answer them.
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