Keep getting a 42110 error code when purchasing or downloading any form of media on iTunes?
If you are having problems purchasing or downloading content from iTunes, then you are not alone. There have been reports from users that they are also experiencing the same thing. Now, this error can be caused by a few reasons like an outdated version of iTunes improper system settings, unstable internet connection, or problematic system files.
Hence, it can be quite confusing and overwhelming to fix this problem, let alone figure out where to even begin with. To make things a little easier for you, we wrote this step-by-step guide to extend a helping hand. 🙂
Today, we are going to show you a few tips and tricks that you can easily follow to try and fix the 42110 error code on iTunes when purchasing or downloading media files.
- 1. Check Your Internet Connection.
- 2. Check Your Date & Time Settings.
- 3. Update iTunes.
- 4. Authorize Your Computer.
- 5. Remove SC Info Folder on Your Computer.
- 6. Reinstall iTunes on Your Computer.
1. Check Your Internet Connection.
Since the error code appears when you try to purchase or download media on iTunes, it is possible that your internet connection is unstable or running slow. To download files successfully from the internet, you would need a fast and stable connection.
To verify this, try to run a speed test on your computer. You can use a third-party website like Fast.com, which effectively measures your internet connection upload and download speed.
Now, if the test results come out to be slow or not close to the internet speed bandwidth indicated on your monthly plan, then you can try rebooting your router. To do this, locate your router’s power cable which is usually placed at the back and remove it.
After that, wait for at least 5-10 seconds before plugging back in the power cable.
Wait for the router to power up completely, then run another speed test to check if you are already getting the correct speed from your internet connection.
On the other hand, if your internet connection is still running slow, contact your ISP (Internet Service Provider) and let them know about the problem you are experiencing with their internet service.
2. Check Your Date and Time Settings.
The next thing that you should check when having problems downloading or purchasing media on iTunes is your data and time settings.
If your date and time settings are set a few days late or in advance from your location’s current settings, then you will have problems connecting to Apple’s servers.
To fix this, make sure that your date and time setting is in sync with your current timezone.
How to Change Data & Time Settings on Windows.
For Windows Devices, you can change your date & time settings by following the steps below.
- On your computer, click on the Data & Time displayed on the Taskbar.
- After that, click on Date & Time Settings.
- Lastly, make sure that Set Time Automatically and Set Time Zone Automatically is turned on.
Now, restart your computer and try downloading media on the iTunes Store once again to see if the 42110 error code would still occur on your computer.
How to Change Date & Time Settings on macOS.
If you are using a macOS computer, you can follow the steps below to guide you through the process.
- On your macOS device, click on the Apple logo located at the menu bar at the top of your screen.
- Next, click on System Preferences.
- Lastly, click on the Date & Time button and make sure that Set Date and Time Automatically is marked checked.
After that, restart your computer and try downloading a few files from the iTunes Store to see if the problem would still occur.
However, if you are still having issues purchasing or downloading media on iTunes, you can try doing the next method to fix the problem.
3. Update iTunes.
The next thing that you can do to try and fix the iTunes 42110 error code on your computer is to update the current version of iTunes on your computer.
It is possible that you are currently running a version of iTunes that is no longer supported by Apple’s servers or the current version installed on your computer contains bugs in the first place which causes the error code when you download media from the store.
To fix this, you can try checking for an update on iTunes. Check out the steps below to guide you through the process:
- First, launch the iTunes app on your computer.
- Next, click on the Help tab from the menu bar.
- Lastly, click on Check for Updates. Now, it will scan for any update available for the current version of iTunes installed on your computer.
If available, follow the on-screen prompts to install the update to your computer. After that, restart your computer and try downloading media from iTunes to see if the problem would still occur.
4. Authorize Your Computer.
If you are unable to purchase media from iTunes, then it is possible that the current computer you are using is not yet authorized.
This is one of the most common reasons why iTunes errors can occur, and in this case, it can prevent you from making any purchases or changing any content of your account.
To fix this, check out the steps below on how you can authorize your computer:
- Inside the iTunes app, click on the Accounts tab from the menu bar located at the top of your screen.
- Next, click on Authorizations.
- Lastly, click on Authorize this Computer. Now, enter your account’s password and hit the Authorize button to start the process.
Once your computer is already authorized, try to purchase or download media from the iTunes Store to see if the 42110 error code would still occur on your computer.
On the other hand, if you are still having problems downloading files from iTunes, you can try doing the next method below to fix the issue.
5. Remove SC Info Folder on Your Computer.
The SC Info folder on your computer is a subfolder created by iTunes that holds important files responsible for handling data exchange between iTunes and Apple’s servers. It is possible that the files inside the SC folder got corrupted during an update or even during normal usage.
In this case, you can try deleting the folder to force iTunes in creating another version of this folder with uncorrupted files.
How to Delete SC Info Folder on Windows.
To delete the SC Info Folder on Windows computer, check out the steps below.
- First, press on the Windows key + R on your keyboard to open the Run Command Box.
- After that, type %ProgramData% and hit Enter to open the Program Data folder.
- Next, click on the View tab from the menu bar located at the top of your screen and make sure that Hidden Item is marked checked.
- Lastly, open the Apple folder and right-click on the SC Info folder and delete it.
Now, restart your computer and try downloading media files from the iTunes Store to see if the issue would still occur on your computer.
How to Delete SC Info Folder on macOS.
For macOS users, follow the steps below to guide you on how to delete the SC Info folder.
- On your macOS computer, open the Finder app.
- Next, click on the Go button from the ribbon bar and click on the Go to Folder option.
- After that, type /Users/Shared/SC Info and hit the Go button.
- Lastly, select all the content of the SC Info folder and drag it to the Trash box.
Once done with the deletion process, restart your computer and try to download media files on iTunes once again to see if the problem would still occur.
6. Reinstall iTunes on Your Computer.
For Windows users, the last thing that you can do to try and fix this issue is to reinstall iTunes and all related programs from your computer. It is possible that some of its application files got corrupted while updating the program or during use which causes it to malfunction.
In this case, the best thing that you can do is to reinstall the program on your computer to ensure that you have a working copy of the software installed.
- On your computer, press on Windows key + S and search for Control Panel.
- Next, click on Open to launch the Control Panel.
- After that, click on Uninstall a Program.
- Lastly, find and right-click on iTunes and select on Uninstall. Follow the on-screen prompts to remove the program from your computer.
Now, repeat this process for all the programs that are published by Apple Inc. Once done, restart your computer and download the latest version of iTunes from Apple’s official website. After that, try to purchase the media file that you are trying to buy to check if the problem would still occur on your computer.
This wraps up our guide on how to fix the iTunes 42110 error code. If you know other solutions that can potentially help others in fixing this kind of issue, kindly share it in the comment section below, and we would be happy to give you credit for the solution once we update this article.
If this guide helped you, please share it. 🙂