Are you trying to purchase music or movies on the iTunes Store but you’re greeted with an iTunes error 5105 on Windows “Your Request Cannot Be Processed”?
iTunes is a software provided by Apple for iOS users to manage their devices. The application allows you to create backups, share files, and restore previous backups to your device. However, just like any application, iTunes also encounters different problems and issues once in a while.
One of the most common problems with iTunes is the error code 5105 “Your Request Cannot Be Processed” on Windows operating system. Lucky for you, this kind of problem can be easily fixed by doing a couple of troubleshooting techniques.
Today, we are going to show you a few methods on how you can possibly fix this specific problem on computers running on Windows systems.
- 1. Run iTunes as Administrator.
- 2. Restart the Bonjour Service.
- 3. Repair the Bonjour Service.
- 4. Update the iTunes App on Windows.
- 5. Reinstall the iTunes App.
- 6. Authorize the PC or Device That You Are Using.
- 7. Whitelist iTunes From Your Firewall.
- 8. Install QuickTime Player.
1. Run iTunes as Administrator.
The most common cause of code error 5105 on Windows is the lack of privileges on iTunes. It cannot access the storage of your computer to store your downloaded files.
You can fix this by running the iTunes app as an administrator that bypasses all administrative restrictions on your computer.
Check out the steps below to guide you on the process.
- On your Windows computer, go to the Desktop and find the iTunes app.
- Next, right-click on the iTunes app and select the Run as an Administrator option from the pop-up menu.
- Lastly, a prompt will appear on the screen asking you if you want to allow the iTunes app to make changes on your device. Click on Yes.
Now, try to download a couple of music or movies on the iTunes Store to verify if running the app as an administrator fixed the issue.
If running iTunes as an administrator did not work for you, try restarting the Bonjour service which is explained in detail below.
2. Restart the Bonjour Service.
The Bonjour service is a vital component for iTunes to work properly. It allows the app to share music libraries, device information, and manage files from your iOS devices. There are instances where the Bonjour service is at an uncertain state where it is neither opened nor closed.
To fix this, you can restart the service using services.msc on Windows.
- First, open your computer. Then, press on Windows Key + R to launch the Run Command Box.
- Next, type services.msc on the Run Command Box and click on OK.
- Now, this will prompt the Windows Services Manager to open. Scroll down and find the Bonjour Service from the list.
- Lastly, right-click on Bonjour Service and select Restart.
After restarting Bonjour service on your computer, open iTunes and try to download any file on the iTunes Store to test if the code error 5105 on Windows is already fixed.
On the other hand, if you are still experiencing problems with the iTunes app. You can proceed to the next method below.
3. Repair the Bonjour Service.
As stated above, the Bonjour service is an important component for iTunes to work properly. If restarting the service did not work for you, then it is also possible that the Bonjour service got corrupted during use or while updating the iTunes app.
You can try repairing the Bonjour service by doing the following steps:
- On your Windows device, press on the Windows Key + S on your keyboard and search for the Control Panel.
- Now, open the Control Panel and click on Uninstall a Program.
- After that, scroll down and find the Bonjour Service app from the list.
- Lastly, right-click on Bonjour and select Repair to begin the process.
Now, wait for the repair to complete, then try to download a few files on the iTunes Store to check if the error code 5105 on Windows is resolved.
4. Update the iTunes App on Windows.
Updating the iTunes to the latest version can possibly fix existing bugs and glitches with the current version of the app. It is possible that the iTunes app is having difficulties accessing Apple’s servers which causes the “Your Request Cannot Be Processed” error message on Windows.
To update the app, you can proceed to the step-by-step guide below.
- On your computer, go to the Desktop and open the iTunes app.
- Next, you will find a navigation menu at the top portion of the screen. Tap on Help.
- Lastly, tap on Check for Updates on the pop-up menu.
Now, if an update is available it will be installed to your computer automatically. After updating iTunes try to download a few videos and music from the iTunes Store to see if the error 5105 message would still appear.
If updating the iTunes app did not solve the issue with iTunes error 5105 on Windows, you can try reinstalling the application.
5. Reinstall the iTunes App.
When the iTunes app is not working properly, it is also possible that some of its files got corrupted while updating or during use. You can try reinstalling the iTunes app to ensure that your computer has a fresh copy of the software and it is working properly.
To do this, follow the steps below.
- On your Windows device, press on the Windows Key + S on your keyboard and search for Control Panel.
- Now, open the Control Panel and click on Uninstall a Program.
- Scroll down and find the iTunes app from the list of programs installed on your computer.
- Next, right-click on iTunes and click on Uninstall.
- After uninstalling the iTunes app from your computer, open your browser and go to Apple’s official website and download the latest version of iTunes.
- Lastly, wait for the download to finish, then install the iTunes app on your computer.
Now, open the iTunes app and try to download a few files to check if reinstalling the app worked in fixing the error code 5105 on Windows.
6. Authorize the PC or Device That You Are Using.
Old devices that you no longer use but are still connected to your iTunes account can also cause the error 5105 on Windows. Every Apple ID is allowed to have up to five authorized devices to play DRM-Protected content.
If you have over five authorized computers on your account, then it is possible that the current device that you are using is not yet authorized to play or download content from the iTunes Store.
To fix this, you should authorize first the current device that you are using. Check out the steps below to guide you through the process.
- On your computer, open the iTunes app and login with your Apple ID.
- Next, click on the Accounts tab on the navigation menu located at the top part of the screen.
- Lastly, click on Authorize This Computer from the Accounts tab.
After authorizing the current device that you are using, try to download some files from the iTunes Store to see if the error code would still appear.
On the other hand, if authorizing your computer still did not work to fix the issue on the iTunes app. You can try whitelisting the program from your firewall.
7. Whitelist iTunes From Your Firewall.
The iTunes error 5105 on Windows can also be caused by your system firewall.
If you’re on a Windows machine, the Windows Firewall that is built into your machine’s system can cause interference with the iTunes app every time it accesses your computer’s internet connection. This results in an issue as the app is unable to properly communicate with Apple’s servers.
You can fix this by whitelisting the iTunes app from your computer’s firewall.
- On your computer, press on Windows Key + R to open the Run Command Box.
- Next, type control firewall.cpl and click on OK.
- After that, tap on the Allow an App or Feature button at the side menu of the Windows Defender Firewall.
- Lastly, make sure that iTunes.MSI is marked checked from the list of apps allowed to communicate through Windows Defender Firewall.
After whitelisting the iTunes app from Windows Firewall, open the app and try to download a few files from the iTunes Store to check if the error code is already resolved.
8. Install QuickTime Player.
The last thing that you can do to try and solve this error on iTunes is by downloading the QuickTime player. If you are encountering the iTunes error 5105 on Windows specifically when you download a movie or video from the iTunes Store, then it is possible that you don’t have QuickTime Player installed on your computer.
As it turns out, iTunes still relies on QuickTime infrastructure for certain tasks on the iTunes app, especially with dealing with video files.
To fix this you can visit QuickTime’s official download page and try to install the player on your computer. When downloading QuickTime make sure to get the latest version of the software to avoid further problems occurring in the future.
This sums up our guide on how to fix iTunes error 5105 on Windows devices. If you know other ways that can possibly help others in fixing this kind of issue with the iTunes app, kindly share it in the comments section below and we would be happy to give you credit once this article got updated.
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