How to Fix License Error on Amazon Prime

Wondering how you can fix the license error on Amazon Prime?

Amazon Prime is a premium streaming service that offers some of the best TV shows and movies. It also features Amazon exclusives and originals like Jack Ryan, The Boys, Fleabag, and more. 

With over 200 million subscribers worldwide, Amazon Prime Video directly competes with the likes of Netflix, HBO Max, and Hulu. 

Although the service is one of the best, this doesn’t exempt it from random errors and occasional downtimes. If you are here, we can assume that you are currently experiencing some issues. 

The license error on Amazon Prime may come in different forms and could occur due to various reasons. 

Possibly, your current payment method did not push through, which affected the auto-renewal process. On the other hand, it can also be due to server outages, broken data, or incorrect configurations. 

Today, we’ll show you what to do if you encounter a license error on Amazon Prime. 

Let’s jump right in!

1. Check Amazon Prime Status. 

When you encounter problems on Amazon Prime, one of the first things you should do is check the platform’s status. Since Amazon Prime is an online service, it relies on its servers to deliver content. 

You can use third-party tools like Downdetector to check the current status of Amazon Prime’s servers.

license error on Amazon Prime

If there are ongoing issues with the servers, the best thing you can do is wait for their team to resolve the problem. Sadly, server-related outages can’t be addressed on your end. On the other hand, you can head to the next solution below if the servers are online. 

2. Check Your Subscription Status. 

Since Amazon Prime is a subscription-based platform, you’ll need an active account to enjoy movies and TV shows. If you encounter a license error on Amazon Prime, check your account status and ensure that your current subscription is active. 

If not, renew it manually or use a different payment method. Your current payment method might have an issue, which caused the issue with auto-renewal. 

On the other hand, you can proceed to the last method if you have issues with payment and account status. 

3. Check Your Internet Connection. 

Despite having an active subscription, you can still encounter license errors on Amazon Prime if your internet is unstable. To check if your network is the culprit, run a test using to measure its upload and download bandwidth. 

Speed Test

If the result indicates an issue with your connection, try restarting your router to re-establish the link with your ISP’s servers. Unplug your router from the outlet and wait for 5 to 10 seconds before reconnecting it. 

Restart Router

Once done, perform another test to check if the problem is solved. If the issue persists, contact your provider and ask them to fix their service. 

4. Wait It Out. 

As mentioned earlier, server issues can only be resolved on Amazon Prime’s end. If you can’t use the platform or watch any shows, wait for several hours and try again. There might be a technical problem on Amazon Prime’s end that has not been reported. 

Simply wait for at least an hour before trying to watch another show. If the problem continues, head to the next step. 

5. Try Other Shows. 

If you are trying to play a show that you regularly watch, we suggest trying out other titles on the platform. There are instances when the problem is isolated to specific movies or TV shows. If this is the case, you’ll be able to watch other shows on Amazon Prime without issues. 

Play random movies and TV shows on Amazon Prime and see which one works. 

6. Contact Amazon Prime. 

At this point, the last thing you can do is report the problem to Amazon Prime. 

Go to Amazon Prime’s Support page and submit a request to call the attention of their team. When asking for help, be sure to provide all the necessary details on your report, including your account information, the screenshot of the error, and the show you’re trying to watch. 

license error on Amazon Prime

This will help Amazon Prime’s team assess the situation and roll out a solution faster. 

That ends our guide for fixing the license error on Amazon Prime. If you have questions or other concerns, please let us know in the comment section, and we’ll do our best to help. 

If this guide helped you, please share it. 🙂 


  • John Sixto

    John is a staff writer at Saint and comes from a SAP ABAP development background. He has a Bachelors in IT and has been writing since 2018, with over 500 posts published. He loves to build PCs and has a deep curiosity in understanding how different components and configurations work. John spends hundreds of hours at a time, researching and testing the software and apps, before he proceeds to write about it. LinkedIn X (Twitter)

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