Having trouble using your Mail app on macOS Catalina?

It is very frustrating to not be able to send an important email simply because the Mail app is not working all out of a sudden.  Many Mac users have recently increasingly reported this issue with no sight of a fix released from Apple to address it.

On the brighter note, this guide is written with tried and tested solutions which we were suggested from users, readers as well as massive amounts of research.  The guide will discuss the reasons why your Mail app is not working correctly and the corresponding solutions for you to try are arranged according to the level of complexity of the issue from the easiest to the most tedious so that you can proceed to cross off the list one by one.

Without wasting any more of your time, let’s jump right in!

 


TABLE OF CONTENTS
  1. Check Internet Connection
  2. Check Mail Authentication Logs
  3. Disable or Uninstall Any 3rd Party Security Software
  4. Delete Mail Plist File
  5. Remove the Saved State Files in Mail
  6. Use First-Aid App
  7. Delete Entire Mail Files and Re-Populate
  8. Reach Out to Apple

 

How to Fix Mail Not Working in macOS Catalina: 8 Ways

 

1. Check Internet Connection.

If you find that you’ve not been getting any new emails in your Mail app then it’s important to first make sure that your internet connection.

Here’s how to check the status of your Internet in macOS Catalina:

  1. First and foremost, quit any apps that are open and then connect to your Wi-Fi network.
  2. Next press and hold down on your Option (Alt) ⌥ key and then click to open Wireless Diagnostics from the Wi-Fi status menu .  You will need to enter your administrator name and password when prompted.
Help! I don’t see the Wi-Fi Status Menu. How do I get it to show up?

If you don’t see the Wi-Fi status menu, then simply go into your Apple menu > System Preferences > Network > Wi-Fi. From there check the option to “Show Wi-Fi status in the menu bar“.

 

mail not working in macos catalina

 

  1. Now the Wireless Diagnostics will begin analyzing your wireless environment.

Wireless Diagnostics Wi-Fi macOS

 

  1. To diagnose whether the Wi-Fi problem is intermittent, then when prompted with the below screen, choose to Monitor my internet connection.  This helps in identifying if there are any hidden fallacies with your internet which may be the reason causing the Mail app to not work.

Wireless Diagnostics

 

  1. Great! Once done, you can choose to see the summary of the diagnostics by clicking on the info button next to each item in the summary to see details about that item. Based on the take action on the recommendations and improve the aspects of suggested. If there are test errors, try to restart your modem or router and try the test again by going back to Step 1.

mail not working in macos catalina

 

If you find that there are no issues with your internet connection but the Mail app was still able to not download it,  then proceed to the next method.

 

2. Check Mail Authentication Logs.

It is also possible that you have authentication problems when you log in to the email server. This happens usually when you update the password of your email directly on the website. There is no way for the Mail app to know if you’ve changed the password from the website without throwing an authentication error.

However, if you haven’t made any changes, then it could be that the file which holds all your authentication data (username and passwords) may be corrupted. To fix this you need to update the data of your account that is configured in the Mail app.

For both of the situations discussed, the following steps will help patch up any authentication errors and subsequently help update the Mail app with the right credentials:

  1. Go ahead and launch your Mail app in your macOS Catalina.
  2. Then click the Window option in the main menu and click Connection Doctor option.
  3. Now if there are issues with the connections, click the Log Connection Activity option and try again. Click on Show Logs option to check issues details of the issues.

mail not working in macos catalina

 

  1. Next, search for the Keychain Access app and launch it.
  2. Then type in @ symbol in the search bar and press enter.
  3. Click on the account to highlight and delete the password from your iCloud keychain by doing right-click and click on Delete.
  4. Go back to your Mail app, click on the Preferences option, and then Accounts.
  5. Now delete your email account and add it back again with the correct details.
  6. Finally, restart the computer and relaunch the Mail app.

Now that you have updated the data of your email account in the Mail app, you will be able to connect to the server with no issues. But if you are still not able to download your new emails from the server, proceed to the next method.

 

 

3. Disable or Uninstall Any Third-Party Security Software.

There is a chance that your anti-virus software or firewall application on your Mac is not allowing you to download the email files to your computer. Some third-party security software does not have that configured by default. To be sure, disable (or uninstall) all unnecessary antivirus software and try to download your email again.

Once you’ve done that,  you will be able to download your email files successfully. This solution has proven to have worked for a couple of users who managed to get their Mail app working after disabling their antivirus software on their Mac.

If the issue with the Mail app is fixed and you’re deciding to re-enable back the antivirus software, then make sure to contact their technical support beforehand and explain the situation. You will need to ask for their assistance on how to configure the software so it will not block the email download process responsible for the Mail app.

If the issue persists with the Mail app, then depending on the error message you get let us know by commenting below so that we can help. 🙂

 

 

4. Delete Mail Plist File.

Getting an error message which says, “Mail cannot save information about your mailboxes because there isn’t enough space in your home folder”?

This error message usually prompts when you try to launch the Mail app. As the error implies, the issue is with the storage space with your home folder. To fix it, you will need to delete a file called Plist which will force the Mail app to load it’s default preferences.

Here’s how you do it:

  1. Go ahead and launch the Finder App on your macOS Catalina.
  2. Then click Go and select Go To on the menu list.
  3. Now copy-paste the following command below into the search bar provided and press the Enter key:

~/Library/Containers/com.apple.mail/Data/Library/

 

mail not working in macos catalina

 

  1. Now select the Preferences folder.
  2. Here’s where you need to pay close attention: Look for com.apple.mail.plist on the search result and Delete it.
  3. Finally, restart your macOS Catalina and then try opening up the Mail program again. Done ✅

Now that you are able to open the Mail app, you can now use it to download new email messages. If you can’t, you can check out Methods 1 to 3 (above) for that. However, if your Mail application keeps crashing, then you may proceed to the next method.

 

 

5. Remove Saved State Files in Mail.

Find that your Mail app keeps crashing whenever you try to launch it? Well, there is a possibility that the application may have been corrupted and the solution to fix it is to delete these corrupted application data files and then allow the application to automatically replace the deleted corrupted files with new, default values.

It is easier said than done. Regardless we’ve made it super simple by laying down step-by-step on how you should go about it:

  1. Go ahead and open Activity Monitor from the Utilities app.
  2. Then search for data related to the Mail app, highlight them all and click on the x in the top left corner of the screen to stop the app.
  3. Now open up the Finder app and click on the Go option while holding down the shift key. Click on Library from the drop-down list.
  4. Find and click Containers, then click on com.apple.mail, then Data, then Library, and then Saved Application State.
  5. Then, find the com.apple.mail.savedState and delete it by moving it to trash.

mail not working in macos catalina

 

  1. Next, go back to the Finder app, press the Option key and click Go option on the menu.
  2. Now copy-paste the following command below into the search bar provided and hit the Enter key:

~/Library/Containers

 

  1. Once you are in the folder, delete com.apple.mail and com.apple.MailServiceAgent.
  2. Again, go back to the Finder app, press the Option key and click Go option on the menu.
  3. This time, copy-paste the command below into your search bar and press Enter key:

~/Library/Mail/MailData

 

  1. Now delete the envelope files such as Envelope Index, Envelope Index-shm, and Envelope Index-wal by dragging them to trash.
  2. Finally, empty your trash, restart your macOS Catalina and launch the Mail app again.

Now that your Mail app has loaded the default values of the app, you can now use it with no crashing issue.

 

 

6. Use First-Aid App.

Another possibility is that the disk where your Mail app is stored is having errors.  In order to diagnose and repair these errors related to the disk utility in your macOS Catalina, here’s what you do:

  1. Go ahead and type in Disk Utility on spotlight search and press enter.
  2. On the list, click on Disk Utility, then click View, and then Show All Devices.
  3. Now choose the disk you want to repair and click the First Aid button. If the utility tells you your disk is about to fail, back up your data and replace the disk.
  4. Then click the Run option and then click on the Continue option. A repair process for your disk will take place. Learn more about what to do if the repair process fails.

mail not working in macos catalina

 

  1. Finally, reboot your macOS Catalina and re-launch the Mail app.

Now that you have repaired your disk errors on your macOS Catalina, you should be able to run the Mail app with no crashing issues.

 

 

7. Delete Entire Mail Files and Re-populate

The Mail app’s settings are one common source of issues where it may have been affected during the repair process – where a part of the disk may have been removed or rearranged which can cause the app not to function correctly.

The best way to resolve this issue is to delete the entire Mail files and re-create the account on the app.

Here’s how you can do it:

  1. Go ahead and launch your Mail app on your macOS Catalina.
  2. Then find and click Mail option and then Accounts.
  3. Now, select the account you want to remove and click the Remove button.
  4. Restart your macOS Catalina and relaunch the Mail app.
  5. Click on the Mail option, then click on Add Account, choose an account type and enter the account information.

mail not working in macos catalina

 

  1. Now, enable the Mail option for the account by checking the mail checkbox.
  2. Close the Mail app and relaunch it to re-populate your email messages.

By doing this, you have renewed the settings of your Mail app. After the process, you should be able to use the Mail app without issues.

 

8. Reach Out to Apple.

If you are having a hard time following the technical terms of the method, don’t worry. You can always seek the assistance of Apple-certified technicians at your nearest Apple Store.

If you have done all or part of the methods above, explain your attempts to resolve the issue. It will be helpful for the technicians not to repeat the same method and will save you some time. Just make sure to check your warranty options beforehand if a replacement is suggested.

Don’t have an Apple Store near you? Check out the support that is available in your place. There is an option where you set an online appointment for repair where you can just send your Mac through a carrier. They can repair it in their lab while you monitor the repair progress through their website.

As we close this guide, we hope that this article has helped you fix your Mail not working in macOS Catalina issue. Thank you for reading this article and for your continuous support. If you have questions related to this topic, please feel free to leave a comment below and we will love to help you out. ❤

 

If this guide helped you, please share it. 🙂

 

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