It can be frustrating to find that your video taken in the Marco Polo app won’t send.
Now there are a few factors to why that does happen, but most importantly, it comes to your internet network connection and the Marco Polo app itself.
In this post, we will show you step-by-step how you can fix the issue as well as shedding some light on how to curb such issues from resurfacing in the future. The solutions shared are both reader-suggested and tested by ourselves on our devices (iOS and Android), so the solutions are applicable to all device models.
Let’s dive right in.
- Reset Your Wi-Fi and Cellular Data
- Turn Off Your VPN
- Resend Your Marco Polo
- Restart the App
- Reinstall the Marco Polo App
1. Reset Your Wi-Fi and Cellular Data.
The very first thing that you should do is to check on your internet connection and see if the issue lies with it.
A great way to figure this out is to run an internet speed test using Speedtest.net.
If the speed test returns results that you’re internet speed is slower than you’re subscribed speeds with your Internet Service Provider (ISP), then you will need to get in touch with your ISP to figure out what’s the issue.
Over here in the US, ISPs can range from the likes of Verizon, Xfinity, AT&T, etc. So your ISP may be different depending on your location if you’re abroad.
In most cases, slow internet speed is a result of either temporarily downgraded speeds, possibly due to not paying your internet bill or even in most cases server maintenance works.
If you do find that your internet speeds are good, then what you will want to do is reset your Wi-Fi router. Press on the Power button on the router, wait for 1-2 minutes then turn it back on. After that, try to resend your Marco Polo app.
However, if you’re outside sitting in a coffee shop or having a walk in the park, then you may be using public Wi-Fi networks or even your cellular data. In which case, try to connect to a different Wi-Fi network then test. If you’re using cellular data, then try to turn it off and then back on again.
Here are the steps to reset your Wi-Fi and cellular data on iOS and Android devices:
If you’re on an iPhone or iPad
- Go into your Settings app on your device.
- Here’s how you reset your Wi-Fi and Cellular Data:
- To reset your Wi-Fi, simple tap on Wi-Fi, then toggle the switch off and then back on again after a few seconds. You can also try to select a different Wi-Fi network from this page if you feel the current Wi-Fi is weak.
- As for your Cellular Data, simply tap on Cellular, then toggle the switch right next to Cellular Data off and then back on after a few seconds.
Tip 💡
One of our readers who was using Cellular Data suggested updating the carrier settings for your device as that can help patch up anything if the Cellular Data you’re using is not working. To update your carrier settings, tap Settings > General > About. If an update is available, you’ll see an option to update your carrier settings.
If you’re on an Android device
Before you go ahead with the steps, it’s essential to take note that the steps may vary depending on which Android device you’re using as they are often manufactured by different companies (Google, Samsung, OnePlus, etc.). If you’re unable to follow along, please check for the steps on the respective manufacturer’s support page.
- Swipe down from the top of your screen to bring up the notification bar (as shown below).
- Then simply turn off both your Mobile Data (Cellular Data) and Wi-Fi (with your Wi-Fi name) options.
- Give it 1-2 minutes before you turn it back on.
Finally, try to resend your Marco Polo video.
2. Turning Off Your VPN.
We find that a lot of users who use apps like Netflix, Hulu, Apple TV+, etc. often also use a VPN service.
Virtual Private Network (or VPN in short) services are used because they help with accessing region-restricted websites or content such as if you’re trying to access ‘The Office US,’ which is only exclusively available on Netflix US. They also help with providing security as it masks your internet protocol (IP) address, so your online actions are virtually untraceable.
If you’re using a VPN service, then we advise you to temporarily turn it off and then resend the Marco Polo video that won’t send.
3. Resend Your Marco Polo.
:shameless plug: If you’re confused about how to go about resending your Marco Polo, then we’ve written a step-by-step guide (with screenshots) on how to precisely do that.
The guide also covers how you can get in touch with Marco Polo’s support team so that they can also assist you in identifying the issues you are having.
Feel free to comment below whether the solutions shared in the post works for you. 🙂
4. Restarting the App.
As recommended by the Marco Polo support team, you will also want to consider restarting the app to see if it fixes the issues.
Now when you’re trying to close an app, it’s not merely just exiting and then reentering the app. You will need to fully force close the app from running in the background before you try to restart it.
The steps on how to force close apps vary on device models, but we will try our best to address each below:
For iPhone X or later, iPad with iOS 12 or later, or iPadOS
- Swipe up from the bottom of the screen and pause in the middle of the screen.
- Swipe up on the app’s preview to close the individual app. Do this to all the applications.
- Find the Marco Polo app on your Home screen and tap to relaunch.
For iPhone 8 or earlier versions
- Double-click the Home button to show your most recently used apps
- Swipe up on the app’s preview to close the individual app. Do this to all the applications.
- Find the Marco Polo app on your Home screen and tap to relaunch it.
For Android Devices (steps may vary)
Here’s a great video by State of Tech on how to force close apps on Android devices:
For added measure, you can also even try to restart your device. Once you’ve restarted, try and restart the Marco Polo app to see if you’re able to send videos now.
5. Reinstalling The Marco Polo App.
If you tried the solutions above and you still see no immediate results, then it’s recommended that you reinstall the Marco Polo app on your iOS or Android device.
This helps to fix any issues since you’re installing the latest version of the app when you decide to reinstall.
If you have your app automatic updates turned off, or you don’t update your apps that often, then trying to reinstall the app can be particularly helpful.
Here are the steps to reinstall an app on both iOS and Android devices:
If you’re on an iOS device
- Find the Marco Polo app icon on your home screen and hold down on the app until the contextual menu appears.
- From the menu, tap on Delete App and then confirm by tapping Delete again.
- To reinstall the app, go to the App Store.
- Search for the Marco Polo app.
- Reinstall the Marco Polo app.
- Wait for the app to restore, then open it from your Home screen.
If you’re on an Android device
- Open Settings on your device.
- Tap on Apps or Application manager.
- Tap on Marco Polo app o remove. You may need to scroll to find it.
- Tap the Uninstall button.
- Now that it is uninstalled go back to the Home screen of your Android device.
- Open the Google Play Store app.
- Search for Marco Polo and then reinstall the app by tapping on the Re-install button.
There you go! Once again, try testing to see if the steps above have fixed the issue.
Help! I tried the above steps, but my video is still not being sent. What do I do? 🙁
If the issue persists, then consider getting in touch with Marco Polo’s support team as this could be an issue from their end. You can do this directly from inside your app. You can follow the steps laid out in our guide here to see how it is done with screenshots.
You will also want to check the Marco Polo Twitter account to see if there are any updates regarding if the issue is happening for everyone.
We hope it helps. If you have any questions, please feel free to comment down below, and we will try our best to help. ❤
If this guide helped you, please share it. 🙂
